Sharper Impressions Painting Co

crew contacted me the 1st morning they were supposed to be there. said they would be at my residence in 30-45 min. An hour and 15 mins later - nothing, I contacted crew and they were just getting off expressway. Asked why it took so long, and they indicated that they were driving in from Sterling-- geez I instructed them that i wanted the house painted in a certain order -- which I had also indicated to Chad- b/c I have a cat and wanted to keep him sercure/out of the way. I wanted my master bedrooom priority b/c my cat was in my second bedroom-- that way I could switch him between bedrooms. they did not do as I asked. They did everything except my bedrooms so I was left with no choice but leave him out. I instructed the crew that he was out and that all they needed to do was close the door behind them if they needed to go out. well that concept was foreign b/c guess who got out that day. they did not call me to let me know he had gotten loose. luckily they did catch him, but from what they said he was loose for an hour !!!! the crew also took it upon themselves to use my personal affects, my ladder - which they left gum on, my ph charger to the point that they moved it. So when I needed my charger - i couldnt find it. My radio. using my personal items is pretty unacceptable in my book. I had to clean up the crews personal garbarge every day. when I spoke to Chad about these issues- he didnt initiate any credits. when I said I was taking 10% off for my issues, it was too steep for him as a small business. Well maybe he should take better care of his clients as a small business. So we ended having to barter over what credit I would recieve due to these issues. Also his contract indicated that he will charge you for using a credit card. He indicated to me that was to cover what the CC companies charge him. I use plenty of small business and they are much more customer centric and have never charged me for using a credit card. and now after they are gone- I am finding out how crappy the craftmans ships was-- I have paint on my wood trim, window trim, mirrors. some other personal affects. My cat even ended up with paint on his paws. spots where paint is uneven/streaky

The inital estimate process went well on 10 April 2013. Chad Sherman, District Manager, represented the company in a professional manner and showed what appeared to be a reputable business with several positive experiences. My wife and I decided to move forward and signed the contract. It took approximately 2 weeks before anyone showed up to start the job and when they did, it was without notice. I was supposed to be contacted the day prior to power washing so I could provide paint samples. Instead, I was contacted about 10 minutes before the crew arrived while I was at work. A couple of days passed and I asked when the crew would start painting. I was then advised someone would be by to pick up the paint samples, but after 4 hours passed, I stopped working through the sub-contractor and called Chad Sherman directly to get the job started. Chad replaced the crew and the new crew showed up on a Sunday to begin the work. It took about 2 days for the new sub-contractor to finish the work and I was asked for an immediate comment card rating only the experience I had with the new crew. I marked the comment card favorably. A couple of days later, I noticed the stain on the deck beginning to peel and bubble. I called to have it repaired and it was. Another couple of days passed, and it again started to bubble and peel. This was again repaired. It is now 10 July 2013, and it is still peeling despite me escalating to the Lake County Sherriff who called Chad Sherman directly. Additionally, the owner, Jeff Sharp called me saying it would be corrected and that he would personally see to it. Further, Jeff Sharp appreciated that I did not report it to the Better Business Bureau. Jeff Sharp said he would also ensure some other quality issues would be repaired. 3 months into this interaction, I still sit with a peeling and bubbling stain on the deck. I have spent countless hours working to resolve this issue including emails, unanswered attempts to contact the owner, Jeff Sharp, and just today seeking legal counsel on resolving the matter. My suggestion to anyone looking to use Sharper Impressions Painting is to move onto another A-rated company listed in Angie's List because I certainly can't recommend this company after my still ongoing troubles. I mean, who has 3 months to waste on resolving issues like this?

I had a wonderful experience with Sharper Impressions Painting Co. They did an excellent job and were very professional from start to finish. I received several other estimates prior to making my choice, but I decided on Sharper Impressions Painting based on their presentation, their follow-up and great communication, appropriate pricing, and overall professionalism. The painting crew was great, my home is in impeccable shape and I couldn't be more pleased. I would recommend Sharper Impressions Painting to anyone!

In a nutshell I think that was more about speed than quality. My wife and I have spent quite a bit of time cleaning up. Needed to take a razor blade to the windows. Cranks (on windows) had paint and were not properly reattached. Paint splatters on garage floor and spray on door knobs, etc. The contract stated that when I left screws and nails in the wall they would remove, paint and replace. Just painted right over them. The garage gar some cracks to be repaired. They were not repaired, just mudded over (they did come back and repair but I should not have had to call about that). My wife noticed that the edges of the window casing were not painted. When she asked about it she was told "Oh we don't paint those. If we get paint on the wall then we are responsible." Really???

We were amazed at the new look of our home. We had priced having the siding replaced, then a friend told me that you can have it painted for a fraction of the cost. Our estimate on the siding was $5,900, and we had it painted for less than $1,200. They took down all the down spouts, powerwashed twice, put two coats of paint on, replaced worn downspout brackets, and cleaned up each day. We had a new front door installed while they were here and Chad painted it for me without charge since they were there anyway. We just can't believe, nor can our neighbors, how great the house looks. It is truly like living in a new house. These guys were prompt, professional, very reasonable, and also followed up twice since the job was completed to ensure we were completely satisfied. Five star, thank you Sharper Impressions.

The painters were supposed to start on a Tuesday, but did not get started until Thursday. Once they got started they did work very quickly, however, by working quickly they didn't do a very thorough job. After they had finished, I inspected the house and noticed they missed quite a few spots around the windows and doors, so I called them and they came back. I showed them the spots they missed. That evening I checked the work again and there were still a number of spots they missed (even areas I specifically pointed out to them). So, I called them back again. This time they actually did it right and got all the spots they had missed. It is frustrating enough to have to call them back once, but twice is unacceptable. I should not have had to call them back a second time. After being called back once they should have stepped up and did a thorough inspection of the entire house to ensure they didn't miss anything so they wouldn't have to come back again.