Called R&S Inc on Thursday morning at 10, explained garage door spring had broken and wanted to replace the garage door. They said they would be here between 10am and 12 noon on following day, Friday. On Friday at 11am they called and said they couldn't come and could they reschedule, because they had "lots of emergencies". So the appointment that was made meant nothing to them. They are unreliable, and they wasted our time. I would go to any other company than this one.
Description of Work: They never showed up for the estimate / sales call that they made the appointment for.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Frank S.
06/2021
5.0
garage doors
+ -1 more
R&S is an excellent company to deal with. Timely response, competitive pricing, excellent workmanship. I would highly recommend them.
Description of Work: Replace garage door springs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Victor G.
09/2020
5.0
doors
+ -1 more
The R&S on-time estimate was done at the same time as the garage door inspection. The price was very competitive. Unlike another bid, R&S did not need to reframe my 50 year old doorway. Communications were easy with the company owner Russ. The work began a few days later, and I didn't have to wait weeks for the new door as required by another door company. Dale, the expert installer, had the old door out and the new door installed within 6 hours. He made some adjustments quickly at my request. Overall, an excellent company to do business with.
Description of Work: Replace garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
John V.
09/2020
5.0
garage doors
+ -1 more
R&S responded extremely quickly. They replaced both cables and tuned the door. Calculated which discount (Angie coupon or senior discount) would be more. I'd give them an A+ if I could.
Description of Work: One of the garage door cables broke causing the door to jam and become immobile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$144
John K.
08/2020
5.0
garage doors, doors
+ 0 more
On time, same day service. Quality repair with respect of COVID-19 precautions. Fixed broken spring and checked both doors for any other issues ( there were none). Lubricated both doors, cleaned any material from garage/ driveway. I was very satisfied
Description of Work: Broken garage door spring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
DAVID F.
07/2020
5.0
garage doors
+ -1 more
A new driver to my household backed into my garage door and mangled it. I called R&S Garage at 6pm on Thursday and my door was fixed the next day for a fair price. I will use R&S again for any garage door repairs!
Description of Work: Repair Garage Door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Liz D.
06/2020
5.0
doors
+ -1 more
Very well. The cost was very competitive and the installation went smoothly. All parties were very professional and are very satisfied with the end result. This was a very good experience.
Description of Work: Replaced our garage door with a better quality door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,740
Robert P.
03/2020
5.0
garage doors
+ -1 more
The guy was great, he explained everything and oiled everything and gave me advice on what to look for if problems happen in the future!
Description of Work: My photo eyes needed to be adjusted because garage door would not go down at times!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
MIKE N.
08/2019
5.0
garage doors
+ -1 more
The worker showed up just about exactly when he promised. He showed me I needed a couple of extra parts and explained why. He was very professional and an answered all the questions I asked. When finished he showed me that the garage door opened and closed perfectly. I was very pleased and would hire them again in the future if need be!
Description of Work: I hired R&S garage door to replace a broken spring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Barbara F.
06/2019
5.0
garage doors
+ -1 more
They came a long way to get to our house. The repairman was timely and finished quickly. We thought the price was a good price. They did a good job.
Description of Work: I needed a spring replaced on our garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lawrence M.
01/2019
5.0
garage doors
+ -1 more
Very well. I had a semi-emergency situation. I called on a Wednesday (the day after Christmas), and R&S replaced the door 2 days later, on Friday. Price was hundreds of dollars lower than Home Depot's installed quote. (Costco ruled itself out by requiring a home consultation which could not be scheduled until a week later, after New Year.) I wanted a standard 2-car garage door with insulation. R&S asked what color I wanted, but said that white was already in stock. White was fine for me--it matches my screen door. (Otherwise, my home's siding is brown with cream-colored trim.) I don't know for sure whether choosing another color would have increased the price or delayed the installation. I mentioned, and received, the 5% Angie's List discount.
Description of Work: Replacement of garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,140
Joseph M.
12/2018
5.0
garage doors
+ -1 more
The experience was much better than I expected. The repairman, Tomas, arrived on time and was professional, friendly, and knowledgeable. He explained everything he was doing, keeping me informed. He worked quickly, but did a thorough job, rechecking his work and cleaned up the job site after the job was completed. I have had no problems with the door in the weeks since the work was done. I was extremely pleased, and would definitely recommend him to others.
Description of Work: Overhead door spring replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$295
Larry K.
12/2018
5.0
garage doors
+ -1 more
No frills. Told me the price on the phone. Came when he said he would and charged what he said he would.
Description of Work: Garage door springs broke and needed replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
Laura G.
12/2018
5.0
garage doors
+ -1 more
Representative arrived within two hours of call. Gasket was replaced. Professional, courteous service. Would use this company again in the future.
Description of Work: Replacement of gasket at bottom of overhead garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Gary G.
11/2018
5.0
garage doors
+ -1 more
Called to get a broken spring replaced on the garage door and was able to get an appointment for the next day. They arrived on time and completed the work within one hour. I have two single car garage doors so I had him adjust the other door and lubricate both. They have never been this quiet before! I guess you can't just ignore the doors for 15 years!
Description of Work: Garage door spring replacement and door maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David J.
08/2018
5.0
garage doors
+ -1 more
Went very well. I called in the morning, arrived that afternoon, quoted the price and completed the job in a timely fashion. Very pleased
Description of Work: Replaced spring for garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Craig G.
08/2018
5.0
garage doors
+ -1 more
Perfect - Prompt, works fast, price very fair. He will get all my garage door work going forward.
Description of Work: Broken garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kristine H.
05/2018
5.0
garage doors
+ -1 more
R&S was great. No-nonsense service, he showed up promptly with one quick phone call and did excellent work.
Description of Work: Needed a garage door tune-up to fix squeaks and clunking door rails.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Margaret C.
04/2018
5.0
garage doors
+ -1 more
Our experience with R&S was great! We reached out in the morning and they were at our house by 1pm, with the new opener ready for installation. The technician was knowledgeable and went right to work to install the new opener. He was very clean - no trace was left behind - and was done in about an hour. He also took time to be sure I understood how to use all the new gadgets. They were transparent in their pricing, quick to respond, on time and did good work. I’d recommend working with them any time.
Description of Work: We had our garage door opener replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$422
Brian C.
03/2018
5.0
garage doors
+ -1 more
The company said they would arrive between 10 and noon and they arrived a little before 11. Knew exactly what was wrong within minutes and gave me a quote for fixing the spring on the garage door which was broken. Door was a two car door, so there were two sprints. Both springs were replaced. According to the internet their quote was within the range that was expected for such work. The work was finished in about 30 to 40 minutes. Excellent service would recommend them for your garage door needs and I would hire them again.
Description of Work: Garage spring broke. Had it replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
Jack T.
01/2018
5.0
garage doors
+ -1 more
Showed up onetime worked quickly and was done in about 45 minutes. Called at 3PM and he was out by 8 AM the next morning. Oiled the tracks on door and tested with me there to ensure they was completed appropriately.
Description of Work: Replace 2 springs on garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$232
Jennifer W.
11/2017
5.0
garage doors
+ -1 more
Was on site within an hour of calling. Replaced springs, balanced door and cleaned up in about an hour.
Description of Work: Torsion spring for the overhead garage door broke and needed to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$232
Justin G.
10/2017
5.0
garage doors
+ -1 more
I called R&S on a Saturday morning to repair a broken spring. They were onsite right within the time they gave me. Technician was experienced and did a great job. Would definitely recommend.
Description of Work: Garage door tension string repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Donald B.
09/2017
5.0
garage doors
+ -1 more
Very clean, neat and professional job.
Description of Work: Install new garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kelly Z.
09/2017
5.0
garage doors
+ -1 more
They were very professional and arrived the same day I called. They were able to quickly repair the spring and also worked with us to install a second garage door opener keypad while they were here.
Description of Work: We needed to repair the spring on our garage door.
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Service Categories
Garage Doors,
Doors
FAQ
R&S Inc Garage Door Sales & Service is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
R&S Inc Garage Door Sales & Service accepts the following forms of payment: Check,MasterCard,Visa
Yes, R&S Inc Garage Door Sales & Service offers free project estimates.
No, R&S Inc Garage Door Sales & Service does not offer eco-friendly accreditations.
No, R&S Inc Garage Door Sales & Service does not offer a senior discount.
No, R&S Inc Garage Door Sales & Service does not offer emergency services.
Yes, R&S Inc Garage Door Sales & Service offers warranties.
R&S Inc Garage Door Sales & Service offers the following services: Garage Doors, Opener Installation, Broken Spring Replacement, Cable, Hinges, Rollers