Reviews
4.027 Reviews
Showing 1-25 of 27 reviews
Lee R.
06/2017
moving companies
+ -1 moreWe were held hostage for an extra $1,000 to shuttle our household goods to our door based on the truck driver's discretion that the moving van wouldn't fit in our parking area. A week later I saw a moving van the exact same size parked in our moving area moving household goods in. I felt completely ripped off.
Description of Work: Move household goods from Naperville IL to Tucson AZ
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$8,500
Catherine H.
05/2017
moving companies
+ -1 moreTimely. Professional. Clean. Careful. Can't say enough. Really good movers. Have used three times over 10 years.
Description of Work: Moving
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Yes, I recommend this pro
Brian B.
06/2015
moving companies
+ -1 moreunknown
Description of Work: They helped us move. They packed us, loaded us, and delivered. They performed the service in the rain.
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Yes, I recommend this pro
Vance A.
02/2015
moving companies
+ -1 moreunknown
Description of Work: We used Prager to pack up our home in Illinois and store the household goods until we had a home in Washington State. The crew that came to pack were OK but did not really seem to be too consistent. The driver was excellent and very efficient. One of the guys did not seem to understand what he was packing so he was putting crystal dishes into a box with little protection and mixing them in with books and other assorted things from the bookcases. The other guy was individually packing books in four sheets of paper. I had a golf ball that got packed in three sheets of paper and put into a box and padded around it. Thankfully we unwrapped each sheet of paper and flattened them as we unpacked so that we did not miss anything. They ran out of boxes. They packed tools loosely inside a cabinet in the garage with no padding or filler. They took my $600 Christmas tree, less than a year old, and shoved it into a wardrobe box. IT could be taken apart but they did not do that and it was then bent on the top which was not protected as it extended beyond the box by several feet. The top is bent beyond repair and we are waiting for the claims people. Expensive artwork was packed into a mix of left over boxes, not picture or mirror boxes just book boxes and dishpacks that they taped and wrapped together. When I protested they said they would re-wrap at the warehouse but did not have enough boxes on site. They did not re-wrap it. We had two tall artificial plants that they thought were real...also expensive...in the dining room. They did not pack them until the end when I reminded them and then they had no boxes. The shoved them into a left over box from our garage, our own trash, and left them sticking up about a foot over the top. They said once again they would re-wrap and did not. Paintings and mirrors were put in boxes without brown paper or padding. We lost the remote to the Bose soundsystem that I had let them use to have to listen to music as the packed. It was the last thing they packed and the remote did not make it into the box. When the stuff was delivered the driver at this end said that was the way it came and not his problem. He got it that way from the warehouse and to call them. When we contacted Prager their answer was to tell us to contact Atlas, we had no previous contact with Atlas but Prager said they were just an agent for Atlas and we needed to talk to them. When we contacted Atlas they did not even know our goods had left Chicago and thought we owed them for additional storage. We are still working to resolve all the stuff. Overall not a lot broken, one picture and a very expensive mid-century lounge chair which they, for some reason, decided to take apart and damaged the plastic bushing that keeps the chair stable. It is now unusable. But it was frustrating, we feel as if we were lied to about packing things, about delivery responsibility, and who was responsible for the repairs and damage. Everyone seems to want to point fingers and we are still trying to figure out what we are going to do.
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$20,000
CRAIG N.
02/2014
moving companies
+ -1 moreEverything went fantastic. Kevin and his team carefully packed the house over two days. Were there when promised and had sufficient help to do the job right. The move was only 300 miles so Kevin kept the same team to unload. They arrived on time and worked the entire day unloading. Again they were very careful in unloading and setting up furniture exactly where it was asked. Nothing was missing in the move and no damage of any goods. The cost was also $3000 less than a competitor. I would highly recommend them for the move and specifically Kevin and his team.
Description of Work: Prager packed and moved 4 bedroom household goods from Illinois to Iowa.
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Yes, I recommend this pro
$8,950
Scott C.
09/2013
moving companies
+ -1 moreWe hired Prager to move us from one side of town to another. The job consisted of a 4 bedroom/2.5 car garage/basement home for a family of 4. They quoted us $1650 but the total came in at $2000 - we were not upset because they charge by the hour, and at no point in the move did they slack off. Also, they spent a good half hour trying to get a couch into my basement to no avail. That was MY request of their time. They showed up with 5 guys and a gigantic truck and got to work immediately by laying cardboard on the floor and covering all the carpets - very professional. They did the same at the house we moved into. These guys worked their tails off, and never, NOT ONCE, did I get a sigh or an eye roll at any request I made (like moving 12 sheets of 4' x 8' drywall from the garage of the old house into the basement of the new house). They could not have been any more accomodating. They put anything we wanted anywhere we wanted, even when we changed our minds. They disassembled and reassembled beds and wrapped EVERYTHING - NOTHING arrived damaged. Very hard working crew and we would us them again. I've read reviews of bad experiences. SO, do yourself a favor and ask for Jim's crew. Jim led our team and we were very happy with the service.
Description of Work: Moved us from one side of town to the other.
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Yes, I recommend this pro
$2,000
Christina C.
08/2013
moving companies
+ -1 moreWe had a great moving team. They were on time and took good care of our belongings. The actual cost came out as quoted. I also appreciate their box program for in town moves where you can purchase boxes and be refunded if you return them after your move. This was my second time using Prager and I had good experiences both times.
Description of Work: Residential move between suburbs
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Yes, I recommend this pro
Jessica H.
08/2013
moving companies
+ -1 moreThis mover will do nothing for you. Underestimate move. Pack items to damage them. Show up with wrong size truck and make you wait for hours for additional or new truck to arrive, which then increases your bill amount. They WILL damage your goods. They will misplace your items on their truck, and not return them to you as promised. You have to hound them for a response and retrieve them yourself at their facility. The owner will not return your phone call to discuss any issue...they will promise to "make things right" and they don't. This business I thought was better than this, as we used them before with no issues. Unfortunately if you read reviews from others, multiple or repeat business patrons have been dissatisfied as well. Don't use them...search elsewhere!
Description of Work: Repeat moving customer with HORRIBLE service provided...lost, damaged and overcharged service.
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$2,800
Paulette M.
08/2013
moving companies
+ -1 moreSO HAPPY that I used a moving company! Prager was awesome at ALL aspects. Sales person, office staff and movers were all wonderful. Communication was great and they were on top of everything. I was really nervous about using a mover (horror stories seen in the news) but I had the exact opposite experience with Prager. Nothing was broken/damaged. The final bill was the same as the estimate given. The sales person had great experience and suggestions to make the move easier and smooth. 4 guys worked so hard to get me moved out of my house quickly. Very impressed. The move into the new house was just as easy. I will never ask my friends and family to move me again..........Prager was worth every penny. THANK YOU!!!!!!
Description of Work: Moved me approximately 10 miles. Picked up my belongings on a Thursday and delivered my stuff on a Monday.
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Yes, I recommend this pro
$2,000
Lu C.
07/2013
moving companies
+ -1 moreFrom beginning to end this company went above and beyond to help make our move as smooth as possible. Due to a last minute glitch with the owner of the home we were moving in to, our move had to be delayed a week. While waiting for the information one of the office staff actually kept in touch with us after hours by cell phone so our move could be scheduled! Once the crew and truck arrived it was a whirlwind of activity and everything was packed up in no time. The next morning they arrived on time and had everything in the house within a few hours. Nothing was broken or damaged. They took exceptional care to wrap and protect our possessions and treated both homes with great care. I highly recommend this company!
Description of Work: Moved us from the Rockford area to the Chicago area.
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Yes, I recommend this pro
$3,600
Victoria R.
06/2013
moving companies
+ -1 moreTo start off with Larry was awesome at getting me a move with one day's notice. I was going to move myself, but my boss put in a call to him and they said they could be out next day to move me. (My Budget truck bailed on me). They were early for the move, moved everything quickly and safely. They were all polite and friendly, didn't damage a single wall, door or piece of furniture and gladly helped by packing most all of my belongings in a storage unit for me. They finished quickly and were just the best crew to deal with. I'd use them again any day!!
Description of Work: Moved me from a 3 bedroom townhome into storage and a family home.
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Yes, I recommend this pro
$800
Neil S.
06/2013
moving companies
+ -1 morePeople that we interfaced were very professional, estimate was right on, everything said at time of bid was exactly what they did and how they performed. I moved many times in the 60's and 70's, this was by far the best moved we ever experienced. Congratulations to the Prager People, you can be reputable in this industry and survive and provide good service.
Description of Work: Packed everything in our home that we had lived in for 42 years and put it in storage. It stayed in storage from 11/14/2012 until 06/10/2013. Everything delivered in fine fashion and have only found one patio umbrella that did not make the trip well, other than that it was a very good experience.
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Yes, I recommend this pro
Marianne T.
01/2013
moving companies
+ -1 moreHired Prager to move us across the country from IL to NJ. Steve B. came out to survey our home and grossly underestimated weight and scale of the move. When the movers arrived at our destination they realized they needed a shuttle truck because they could not get the big truck close enough to the house. We were charged an extra $2000 to cover the truck (which should have been discussed prior to the move). Our move coordinator was scattered and disorganized. Entire process was stressful and frustrating. I will never use them again.
Description of Work: Move a 2400 square foot home's contents from IL to NJ. Pack garage, TVs and computers.
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$19,000
Steve B.
01/2013
moving companies
+ -1 moreMy wife and I have moved approx. 8 times using national moving companies. We moved from Geneva (Chicago) IL to Georgetown, TX using Prager Moving & Storage based on their Angie List scores. Prager is associated with Atlas Moving. They weren't the least expensive quote that came in, but we felt comfortable based on our research. We felt that the service Prager provided was very good. From their customer service to the loaders/unloaders & drivers. The main issues we had with Prager were their packing left a lot to be desired. The packing materials and the care taken in packing was very good. They just mixed items from many rooms and this was a very big negative for us. In all the previous moves, we've never had so many rooms cross packed as what we experienced with Prager. The only box that was poorly packed was a wardrobe box where the packer just through all of my tools from my garage into the box. No packing material whatsoever. They have very good customer service follow up all along the way. They followed up after we arrived in Texas and asked if we had any problems. We explained some of the issues and they got real defensive about the packing. They also were going to talk to the packers about some missing items and where they may have packed them and we never heard back. Our second negative was that they were going to tell us how much our load weighed. I figured they quoted us high on this and when the true weight came back we would receive some sort of credit, if it was significantly lower. No one at Prager let me know what the true weight was. The one very bright spot were the loaders. They were careful, thorough, hardworking and the best we've ever had. We were fortunate that they both loaded and unloaded us.
Description of Work: We had Prager Moving & Storage: 1. Provide us with a detailed quotation. 2. Discussed insurance coverage for our property. 3. Arranged for some items to be packed including kitchen, garage and some of the basement. 4. Date for loading our property in Geneva, IL. 5. Date for delivering our items in Georgetown, TX.
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$8,000
GEREDETTE M.
10/2012
moving companies
+ -1 moreThey were great. They kept me informed and everything went smoothly. My contact was very pleasant and a joy to work with the entire time.
Description of Work: They moved me from Naperville IL to Los Angeles.
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Yes, I recommend this pro
M Leslie F.
04/2012
moving companies
+ -1 moreI moved from Chicago to Texas a few weeks ago and during the entire way I had a customer service rep that helped me and kept me informed. The crew was great and they didn't break anything on the way down. The person who gave me the estimate was right on.
Description of Work: Moved me from Chicago to Texas.
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Yes, I recommend this pro
$5,500
Adrienne V.
09/2011
mailbox repair, moving companies
+ 0 moreThe crew was scheduled to arrive between 8 and 9 AM and they arrived at about 8:10. We have a lot of heavy furniture, and it was over 80 degrees at the start of the move, but the crew was outstanding. The entire move from start to finish took about six hours. At our new house, they made sure to ask where we wanted our furniture placed. They made sure to put down plastic on the carpet and cardboard on the floor so nothing would be marked.
Description of Work: We just completed a four mile move from a townhouse to a single family house. We had a crew of four. They were punctual and skilled - absolutely nothing was broken.
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Yes, I recommend this pro
$1,500
Matthew K.
03/2011
moving companies
+ -1 moreThe office promptly called as a result of my e-mail inquiry and we arranged for an in-house estimate. I obtained four estimates and aAlthough Prager was not the least expensive, I selected the company because Steve was very responsive, always reachable and I found the same to be true for the office and for the driver, Juan, who provided me his cell on moving day prior to starting the trip. Everyone was professional, the move went very smoothly. EVerything arrived on-time as promised, contents intact with nothing broken or damaged. Tthe unpacking team on the Portland side was also great. Would recommend this company to anyone for a long-distance move.
Description of Work: Prager is the local representative for Atlas Moving, I contacted them regarding a move from Downers Grove to Portland, OR, which we then hired them to peform.
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Yes, I recommend this pro
$6,500
L H.
10/2010
moving companies
+ -1 moreExcellent service. Stored my furniture at Prager after moving from New York, until ready to move into my Chicago condo. The moving crew was very professional and efficient. The building is a high rise with low ceilings and very narrow hallways. However, they were able to move all my furniture in with no damage to my home or furniture. The small amount of damage was the result of the packing done by the moving company at origination, but Prager handled the claim quickly and satisfactorily. I have moved many times and this was one the best moves I have had.
Description of Work: Storage (9 months), insurance and delivery of household goods and furniture for two bedroom condominium.
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Yes, I recommend this pro
$4,800
KAREN B.
07/2010
moving companies
+ -1 moreExcellent. Estimator came out and gave us a quote that could be less, but would never cost us more than quoted. Put us in touch with a coordinator who responded to our messages promptly. Moving crew great...put down plastic to protect floors. Was very efficient, very nice and very clean. Moving crew in Texas again, very good, very efficient. Kevin was our driver and coordinated /moved the material as well and is very careful and polite, very clean and efficient. When the move was completed, Kevin sat down with us and went over the inventory list. We went over a couple of items twice and Kevin never made us feel rushed. He wanted to make sure we had all of our items accounted for. Our costs were exactly what was quoted. I highly recommend Prager and when we move from apartment to a house, we will make every effort to try to get Prager and Kevin to handle the move. I read some complaints on costs from customers....and IMO, I think a lot of the blame comes from the customers who fail to realize that packing, packing time and the associated materials costs will add to the bill!
Description of Work: Move from Illinois to Texas involving a small house's worth of furniture and stuff.
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Yes, I recommend this pro
$4,000
JACOB H.
11/2009
moving companies
+ -1 morePrager was the Chicago end of an interstate move from Hawaii. They were the sub-agents of the mover in Hawaii, all under National Van Lines. Prager provided 5 men and took 2.5 hours to move my goods from the truck on the ground floor to my 3rd floor apartment and unpack the unboxed items. The actual work was quick and no damage was done. What was troublesome was the money collected at delivery. About $430 was due on the original contract amount. Prager charged an additional $400. This included an elevator charge. One would think that there would be no charge for using an elevator as this makes the job easier and safer than hauling everything up stairs. Also there was a charge (expected) for carrying the sofa up the stairs because it would not fit in the elevator. What was truly outrageous was a charge for the distance that they carried things (long haul). The job supervisor paced off the distance from the truck to the elevator and the distance down the hall to my apartment. This was the largest portion of the $400 that went directly to Prager. So they collected $400 plus whatever they were paid out of the original contract price paid to the Hawaii mover. The crew was fast, careful and friendly but the additional charges are why I cannot recommend Prager.
Description of Work: Delivery and unpacking of long distance move.
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$830
David H.
04/2007
moving companies
+ -1 moreThey were late arriving which was a problem because we could only use the elevator for 4 hours. They knew that before then, but still showed up half an hour late. Aside from coming late, they did not do anything wrong. Nothing was broken, and got our stuff there in 7 days like they said it would.
Description of Work: They moved the contents of a 2 bedroom 2 bath condo.
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Yes, I recommend this pro
$3,500
VLAD D.
03/2007
moving companies
+ -1 moreThe moving crew impressed us a lot. To the point we gave them unusually high tips. IMHO. Very optimistic and energetic team, moving fast and exact. One can see good coordination of effort, can do attitude and willingness to do an extra step to make sure things are right. No broken things (which goes to the credit of the packing crew as well), one or two minor scratches. Expected damage in a move like that. We were a bit disappointed when started unpacking. It is clear that the crew used more packing materials, than necessary. Initially we thought, that that was because of their drive to preserve things. Later it become obvious they are after money. Worst examples were the full shredder packed (shreds flied all over the room after opening the box) and a full garbage bag packed in it's own box! They could've just asked, as we were in the house, if the items should have been packed. Chemicals were packed as well, unlike told by the salesman. We estimated roughly 15% overpriced packing.
Description of Work: Moved a 4 bedroom house, with plenty of breakables from Naperville IL, to Western Springs IL on the day before Christmas. Two days before the move the packing crew came in and packed. Moving crew came in and moved in one day. Both crews came on time, looked and behaved professional and left no mess, using paper and pads to ensure clean floors and carpets.
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Yes, I recommend this pro
$4,500
JENNIFER G.
06/2006
moving companies
+ -1 moreThey seem to have a lot of fees and minimum charges that make them as expensive--if not more expensive--than paying the driving time of another company from outside of Naperville. After reading another Angie's List member's comments, I am hesitant to hire them.
Description of Work: Called for a quote on a local (within Naperville) move.
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$1,100
Mike C.
05/2003
moving companies
+ -1 moreTHEY CHARGED BY THE HOUR BUT WORKED VERY, VERY SLOWLY. THEY WERE VERY MESSY BUT DIDNT CLEAN UP WELL AFTER THEMSELVES! I WOULD NOT USE THEM AGAIN!
Description of Work: THEY MOVED ME FROM ONE HOUSE TO THE OTHER.
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$2,000
- 1(current)
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Contact information
155 FORTHILL DR, Naperville, IL 60540
Licensing
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Service Categories
Moving Companies,
Mailbox Repair
FAQ
PRAGER MOVING & STORAGE is currently rated 4 overall out of 5.
No, PRAGER MOVING & STORAGE does not offer free project estimates.
No, PRAGER MOVING & STORAGE does not offer eco-friendly accreditations.
No, PRAGER MOVING & STORAGE does not offer a senior discount.
No, PRAGER MOVING & STORAGE does not offer emergency services.
No, PRAGER MOVING & STORAGE does not offer warranties.
Contact information
155 FORTHILL DR, Naperville, IL 60540