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Marquise Plumbing and Backflow

Plumbing, Drain Cleaning, Water Heaters,

About us

Marquise Plumbing and Backflow Proudly serves Naperville and the surrounding villages. We are a locally family owned and operated plumbing service provider. Our customer satisfaction and a positive experience is our highest priority. When you are looking for expert plumbing services, you know we are a company you can trust. Please visit our website for more information on Marquise Plumbing and see how our plumbing services can be titled "Your Hometown Plumbing Gem"

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, repair, CCCDI backflow testing, certification, remodelling projects, toilets, faucets, ejector pumps, tank-less water heaters, battery backup sump pumps & drain cleaning. Main line sewer rodding

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.846 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
9%
3
0%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 46 reviews

Peter and Laurie E.
04/2022
1.0
plumbing
  + -1 more
Would not recommend this plumber. Owner Brad was asked to return to fix a problem that was not fixed during the first service visit. He charged us a second time $150 service fee plus parts to fix one of the original problems with a toilet. He was here about 10 minutes to fix the leak. We questioned him about the second service fee and asked him to please work with us because the problem was not fixed the first visit. He reluctantly offered to take $10 off! Really? Really?? We value everyone's time, but in this case we feel Brad was not willing to work with us at all! We would not recommend Marquise Plumbing because of Brad's unwillingness to reasonably reduce the service call or eliminate it because of the situation. His lack of thoroughness and skill to fix the problem properly during the first service call was problematic costing us time and money! This handling felt really wrong and unprofessional. This handling is NOT the way to keep a customer or to gain new ones. We will NOT hire again!
Description of Work: Toilet flow and leaking water issues

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$360

Response from Marquise Plumbing and Backflow
On 3/1 you requested Marquise Plumbing to inspect a toilet on your second floor of your home not flushing properly. After a failed attempt to fix the problem, I suggested to replace the toilet due to its age and old style 3.5GPF standards. A verbal labor quote was given for installation of a new toilet, supplied by you or us. I was then asked to repair another toilet in the home. That repair was successful and charges were a service call plus parts. Yesterday I was back for the original toilet I suggested to replace now leaking. The price for the repair was the same charged a month ago on another toilet. A service charge plus parts. I am sorry you are upset with the charges. I do feel that this review is unfair and does not reflect Marquise Plumbing’s professionalism. Marquise cannot perform services for free because we looked at the toilet a month ago. I do my best to keep pricing competitive, and the same for everyone. Thank You – Brad

Joyce V.
03/2018
5.0
plumbing
  + -1 more
Jay came out next day after I called for price. He arrived promptly and did an excellent job. I would recommend Marquise if you are looking for a good local plumber.
Description of Work: Install and replace 2 toilets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CRYSTAL N.
11/2017
5.0
plumbing
  + -1 more
did a great job needed to use a auger and was able to fix quickly Very sweet gentleman also:)
Description of Work: toilet backed up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

victor W.
10/2017
5.0
plumbing, water heater repair
  + 0 more
Brad and Jay were professional and knowledgeable. Jay showed up first and was even a tad early (15 minutes) which worked out well for my schedule. He started with draining my old water heater and prepping the new one. Brad came later and helped with the installation and answered a few of my questions. The whole process took about an hour and was done to my satisfaction.
Description of Work: Water heater replacement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Martin Z.
10/2017
5.0
plumbing
  + -1 more
Jay Bauer did the work. He arrived promptly on time and did the work. He was very competent and very friendly.
Description of Work: Replaced tub drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Julie W.
10/2017
5.0
water heater repair
  + -1 more
Plumbers was on time but I was running 10 minutes late, talked to plumber. He understood and came at the right time. Down o earth guy. Did not try to upsell us anything. Left laundry room cleaner than he found it.
Description of Work: Hot water heater stopped working; Marquise ran diagnostic test and found gas valve stopped working. Was quoted option to replace faulty valve or replace water heater. Plumber had replacement water heart up & running in 2 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Kelly H.
10/2017
5.0
plumbing
  + -1 more
Faucet fixture had a leak due to a plastic ring being broke when remodeling. Installer installed new faucet fixture. Jay found issue right away & was in & out in 1 hour.
Description of Work: Fixed bathroom plumbing leak w/ tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Angela W.
08/2017
5.0
plumbing
  + -1 more
Brad is very professional, courteous and responsive! great job!
Description of Work: Backflow Testing and Certification, and replaced couple broken parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$216

Jeff A.
05/2017
5.0
plumbing
  + -1 more
Excellent! Very responsive to call for service, very professional and price charge was extremely reasonable.
Description of Work: Repair of external pipe used by sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Jeneen I.
12/2016
4.0
plumbing
  + -1 more
It went well. I like the toilet. And the toilet was put in well. One problem though, the toilet makes a very loud thuncking noise when flushed. I wish I had known the type of toilet he was putting in because I would have never chosen that toilet. I don't like that loud thuncking noise. But I guess it's too late now. I've been looking for something I could buy to help dampen the noise when it's flushed, but so far I haven't been successful. I never buy cheap things. Because like they say, "you get what you pay for".
Description of Work: I needed a new toilet put in my powder room.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$285

Austin P.
10/2016
5.0
plumbing
  + -1 more
Honest, good price, great work, very professional.
Description of Work: Replaced a cracked cast iron toilet flange in bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

patty F.
09/2016
2.0
plumbing
  + -1 more
It didn't. This offer hasn't been valid for months. Sooo, Angie's List debits my bank account $225. (Within 30 seconds) but can't refund my money for 2-3 business days. Now, I have no bathtub or washing macine usage and can't do anything further until my money is refunded. The chat person was very nice. She offered to switch deals to another provider. Not feeling ok with that. The true professionalism of a company is in how they handle issues. I am a disabled widow. I don't think I feel confident in my trNsaction.
Description of Work: Drain clearing

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

MANISH C.
09/2016
5.0
plumbing
  + -1 more
The owner Brad came to do the job. He was great and identified the correct problem quickly. Gave me a reasonable estimate to fix it and warranted the work for 30 days. I would hire Marquise again.
Description of Work: Fix bathroom leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Mary Lou F.
08/2016
5.0
plumbing
  + -1 more
It was great. The representative was very professional and showed up on time.
Description of Work: They cleared out a kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michele C.
08/2016
5.0
plumbing
  + -1 more
Very professional, courteous and responsive. Will be our go to plumber going forward!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

08/2016
5.0
plumbing
  + -1 more
Called the owner Brad after receiving notice from city. Brad scheduled a anytime the following week. He arrived on-time, completed service as requested. Payment was easy, certification acts were unprocessed to portal as promised over all great experience.
Description of Work: Backflow assembly testing & certification.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Wayne P.
06/2016
5.0
Brad the plumber was on time & performed the installation in a professional manner & on budget.
Description of Work: Added backflow prevent valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Tom H.
06/2016
5.0
plumbing
  + -1 more
Brad was prompt and extremely professional. He explained the backflow testing process, the history, and answered all of my questions. I definitely plan to have Marquise perform the test next year.
Description of Work: Marquise performed the annual backflow test.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$113

Stosh R.
06/2016
5.0
plumbing, water heater repair
  + 0 more
Ron answered my call & came to replace the water heater at 12:00 the same day. No problems.
Description of Work: New water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,050

Barbara H.
05/2016
5.0
plumbing
  + -1 more
He was prompt & installed needed part & was fairly priced.
Description of Work: Flush valve installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Thomas G.
05/2016
5.0
plumbing
  + -1 more
Great job plumber went above & beyond cleaning out under the sink. They were on time and did a great job replacing the faucet. I would highly recommend them. 3 weeks later my hot water heater went out on a sat with out of town company coming on Monday. Called them sat – they said they would be there Monday. Called me sun morning and said I had company coming the would come fixit on Sunday. Did a great job! Hot water heater much loss expensive their home depart.
Description of Work: Replace sink faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Rhonda K.
04/2016
5.0
plumbing, drain cleaning
  + 0 more
We had an electrical outlet that went bad and the fuse blew during the repair work on our pump. They could do nothing about that since it was electrical. However, the actual plumbing work was completed to our satisfaction.
Description of Work: Replaced a pump and valve, cleaned an outside floor drain and cleaned out several inside bathroom drains.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,290

Response from Marquise Plumbing and Backflow
Thank you [Removed Member Name]!

Amy M.
01/2016
5.0
plumbing
  + -1 more
Ron was on time and cheerful, even though the project was a bit more tedious than expected. He had to come back a 2nd time to address a small leak. Came promptly and happily. A+
Description of Work: Install three new faucets on newly installed counter tops/sinks in 2 bathrooms. Provide material and install retrofit trinkets to a shower/tub and shower in 2 bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Faiz A.
12/2015
4.0
plumbing, wells
  + 0 more
Very good, very responsive for this very big job we asked them to do - seemed like everything went out at once, and they did a nice job. Polite, informed, and price seemed reasonable for what we asked them to do. I called a few weeks later for a smaller job. A quick email back, but nothing since to setting up a follow up appointment.
Description of Work: Replaced Garbage Disposal Replaced Ejector Pump Replaced Sump Pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$4,000

Mary S.
10/2015
4.0
drain cleaning, plumbing
  + 0 more
After posting my initial review, I was promptly contacted by Ron from Marquise Plumbing. There was some miscommunication on both our parts and it is not fair of me to give a negative review. I will say that because of Ron's professionalism and sincere concern, I believe Marquise Plumbing will do all they can to work to perform quality service and stand behind whatever work they perform. While the services have not yet been performed, I was happy with my conversation with Ron and I will be working with Marquise in the future.
Description of Work: I wanted an estimate for bathroom shower repair. They came out looked at project and never received follow.from them

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

790 Royal St George Dr, Naperville, IL 60563

https://www.marquiseplumbers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Wells and Pumps,
Kitchen and Bath Remodeling,
Sewer Cleaning

FAQ

Marquise Plumbing and Backflow is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Marquise Plumbing and Backflow accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Marquise Plumbing and Backflow does not offer free project estimates.
No, Marquise Plumbing and Backflow does not offer eco-friendly accreditations.
No, Marquise Plumbing and Backflow does not offer a senior discount.
Yes, Marquise Plumbing and Backflow offers emergency services.
Yes, Marquise Plumbing and Backflow offers warranties.
Marquise Plumbing and Backflow offers the following services: Plumbing, repair, CCCDI backflow testing, certification, remodelling projects, toilets, faucets, ejector pumps, tank-less water heaters, battery backup sump pumps & drain cleaning. Main line sewer rodding

Contact information

790 Royal St George Dr, Naperville, IL 60563

https://www.marquiseplumbers.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM