AMISH FURNITURE GALLERY

We ordered at the store and the people were very helpful and promised finished furniture within 12 weeks. After 10 weeks I asked for an update, to which they did not respond promptly, and I was told they would contact me at the 12 week point, which did not happen. When I contacted them at around 13 weeks asking why we had not heard about our order, we were told they would check in again with the builders, but again did not ever come back with an answer. After around 16 weeks, I inquired again, and was told that they could not make the builders build faster and we would just have to wait. When asked in person for them to at least comp shipping since the furniture was so late, they stated that they couldn't possibly do something like that since the furniture was such a deal already (it is pricey, so this is not necessarily the case). Finally, we were told the furniture was done in week 17, but that they could not ship for another week and a half. In the end our order took 18 weeks, half again the time period we were promised. The delivery was prompt and the people were polite but no time window is provided until the day before. The furniture is beautiful and fits perfectly, which is the reason I would not give this place a worse grade. You will get high quality furniture for a reasonable price, but you will not get it within 4 months of ordering.

Our salesperson was very nice at the time of the order, but then we never heard from her again. Our table/chairs were delivered on 8/8. The table had a problem - the apron did not line-up when the leaf was removed. In addition, the gap cover protuded about 1/2 inch on one side. The gap cover also had a crack. When I called the store they said I could refuse delivery or I could pay the full balance and they would send out a repairman. I chose to send it back and was told they would take a look and decide whether it could be f ixed or if it needed to be sent back to the manufacturer. I waited a few days and never received a call. When I called, I was told that the table had to be sent back to manufacturer. They could not provide me with any information on what kind of a timeline the repair/replacement process would take. Table was delivered on 8/29 and problem was corrected. They table is very nice and seems like a good quality, but of course I have my doubts about their quality control since the table had originally been sent out with defects. My main complaint though is that I was never contacted by anyone at the store to express any care/concern that I had received a defective product. No one ever assured me that it was unusual to have a problem with the quality of their furniture. No one ever apologized that I had to take off work on a second date for the delivery. (You do not get a delivery "window" until the day before delivery).