Wizard Of Wood Floors Ltd

Michael and his team are spot on in every aspect of their business that I utilized. Beyond that, their pricing and responsiveness were excellent. They even cut in a new board into a space between two rooms where there used to be an unsightly transition. I love my refinished floor, and visitors to my home comment on it frequently. I will use their services in the future if I decide to have wood flooring installed in some of my bedrooms.

The guys were very nice but they didn’t come back when they said that they were going to but they did call. The work was good.

Mike is truly a Wizard of Wood Floors. His team performed a great job on the new wood floor. It matches the existing floor very well which is not easy to do. I love my new office floor. In addition, the team revived my existing 20 year old wood floors in the kitchen and foyer. They look almost new. I am very pleased with the Wizard of Wood Floors team. They really know a lot about wood floors, were very professional, cleaned up, and were on time. I would certainly use them again and highly recommend them to others seeking work for wood flooring.

We did a small bump out in our dining room and needed hardwood installed and finished to match the existing floor. Michael came and said he would do it but warned us it was difficult to get an exact match on color and finish. We went ahead and they were great about working around Thanksgiving. The first effort was OK but not perfect. Michael said it was not good enough for him and they came and re-sanded and started over. They did 3 different finishes in their efforts to make the job as good as possible. They just DID NOT give up and the result is pretty close to perfect. I am sure they lost a fair amount on this job but they were so kind and accommodating it was amazing. I know this job had to be a small irritation to them but they stayed with it until it was right. This company exhibits a rare commitment to their customers. I cannot rate them high enough.

Good job...not nearly as dusty as anticipated.

In summary, my recent experience with this company (December 2012) showed a clear lack of respect for my property and sloppy work. I can only recommend NOT to use this company. Frankly, I am somewhat surprised to see the good reviews found otherwise. The job consisted of refinishing an existing floor and extending the wood floor to an adjacent space that had a different flooring before. The job was executed by one of Mike?s crews. Mike actually was never on site while the work took place - not at the beginning, during or at the end. I figured the owner would check out the job when finished. The only positive is that they were able to blend well the existing floor with the new floor that they installed in the adjacent space. This is where the positive aspect of the job ends.I would consider myself reasonable and expect some issues with construction/remodeling projects, as I have done several over the years. Dust and dirt associated with the work are to be expected. This has nothing to do with dirt or dust but goes above and beyond what one should expect:A clear lack of respect for my property. Too much damage done to my house that was absolutely unnecessary: 1) Damaged Walls and Ceiling: - Numerous damages to the walls and wall corners ? including some deep scuffs in the walls that painting alone will not fix! - Some damage even extended to the ceiling!! 2) Windows and door frames are nicked I will need to have someone wood fill before paint 3.) Spilled floor urethane finish - I found spilled floor finish on the fire place tiles after they put down the first coat. I was able to remove with ?goof-off?. As a result I taped and covered the tiles. In general I am surprised that they did not tape/protect adjacent floors like the fire place tiles before applying the finish. - Urethane was also spilled over the tiles of my foyer (which was not part of the job), including on the floor and on the walls (!!). - There is some on my brand new stove in the kitchen as well. Need to figure out a way to remove the finish from the brand new stove without damaging it. Otherwise it cost me a replacement door. - More urethane was spilled in the garage 4.) Damaged aluminum cabinet baseboards Need to replace some aluminum cabinet baseboards in the kitchen ? This is very expensive to fix Now the job itself showed a lack of attention to detail: 5.) Floor registers not lined up - I had them install 4 floor registers. I am not sure why the floor registers are not lined up. Very noticeable, since the 4 are in row in front of bay windows 6.) Embedded Dirt and junks on floor finish - In some areas of the new floor, dirt got embedded with the finish. Some dirt seems to be dried finish product embedded and it is now forever embedded in the floor (and very noticeable) 7.) Cuts into strips - There are some 90-deg cuts into some of the planks. I noticed two when they still were working and asked them to fix it. The did it for some and forgot others. It should not up to me to notice those things ? they are supposed to be the pros. 8.) Carpet cutting - The new wood floor transitions to a carpeted area by a doorway. I asked for a transition without a T-strip/molding, which Mike said was no problem. When they did it they tore off some of the carpet going into the carpeted area instead of doing a clean cut. There is a missing piece of carpet now and the transition looks awful. I don?t think they put it a nail strip to hold the carpet down. 9.) Oversanding - Oversanding in some areas to the degree that the bevel (I have beveled strips) is completely gone. In some areas you can see indentions for no good reason. This damage can?t be repaired! It devaluates the floor, clear and simple. 10.) No sanding ? wrong order of installation of the toe kick (quarter round) - For whatever reason they installed the toe kick (quarter round) before sanding the floor. I have asked around, this is not how it is. As a result, the floor is not smooth close to the walls (I am talking one to two strips ? noticeable). Also, in some areas they sanded into the toe kick. As a result the toe kick needs to be wood-filled before painting. This is not even a complete list. For example they removed some doors to better work on the floor ? completely understand. But they did not come back to put them back. For the price I expected better quality and saying that I am disappointed with the additional work and expenses that this work will cause is an understatement. I have to shell the money for painting, fixing the window, and door trims. Potentially, the stove and more. Further I am not getting the value of this floor for resell. I contacted Mike and he came out to visit. He acknowledged most of the issues. Initially, he suggested to send a painter to do touch ups and to send his crew back to fix the dirt on the wood finish. However, I declined as the walls and ceilings can?t be just touched up. The walls need to be repainted. I don?t have the orginal paint and even so, touching up never looks good. He did not suggest how to fix the rest (i.e. oversanded wood, damaged trim,..). Frankly, I don?t want the crew back. They have done enough damage to my property. And their track record at my house suggests that they would not do any better. Mike proposed a $250 rebate. I told them that based on the work I have to do I am looking for more (as outlined above). Mike did not respond. My recommendation is not to use this company. UPDATE 2/11/13 - Response to Company's Response: Fabrication: 1. The owner even stated that since he was going to repaint the walls anyway, he was not too concerned Never stated or planned 2. walls already had knicks and marks throughout the rooms even before we started. Fully dispute this fact. What is the providers prove for this? 3. During which time he never complained about any step and even was happy to write a final check payment and told us he was going to write our company a good review. Not all true. In fact I was surprised that the crew suggested I should leave a good review. This way he gets a bonus!! 4. Damage assessment? He came to my house and acknowledged all issues I outlined above. He seemed rather stunned at my house about the extent of the damage. 5. He said someone he knew had a floor installed and paid a lot less than he paid. So, he felt he was overcharged Never made that statement. I laid out the damages to him and what it cost me to fix.

Plastic sheeting was taped to minimize dust and items were moved with care. A contained sander was used to remove the old surface and a new water based sealer was applied. There was some dust but nothing like I have heard from other systems of floor refinishing.

See above for the whole story. The floor is gorgeous!!

We got a deal on Angies and it covered all the sanding and restaining of our dining room floor. They matched it very well with our wood kitchen floor. It has held up well, is smooth. The only issue with quality is that some of the stain got on our white baseboards--you need to look up close to see but it is there. They were kind, courteous and professional.

They were really attentive, and heard all of our needs, their price was great, not the cheapest but not he most expensive. They work quickly and tidy and wayne was super nice and patient when we were choosing the final color. we are very happy with the service and they give you a 5 year guarantee.

Overall, fantastic. No problems or issues at all. Just beautiful, refinished floors. Very careful, professional, and skilled. Will call them again, no hesitation.

The job went very smoothly and the guys went out of their way to refinish our wood floors in as little time as possible. The second morning they arrived at 6 am to put two more coats of sealant on so we could get back in the house that night. Very pleased with the whole process.

The two guys that they sent out were great and did their job really well. One thing that I would suggest is that they put a little more planning into the possibility of doing some repair work before the finishing was done. To the customer: Specify exactly any repair work you may want before the refinishing is completed.

First off I want to pay Wizard of Wood Floor the highest compliment, they work on your house as if they were working on their own house. They worked till the very last minute to make my floor as beautiful possible. The floor was a complete wreck and they turned it into a work of art. After the initial consult, the crew came to the house and worked diligently and gave me continual updates and advised me as to what areas they should work on in order to get the biggest bang for my buck. Their work ethic and group dynamic is the best I have ever seen. I look forward to working with them in the future.

We had a bit of a wait on scheduling the date of service, but once that was established the work went well. The technician called and came on the day scheduled. He was polite and knowledgeable. The work and clean up was very good. I have used this company before and would use them again.

Experience was excellent from estimate to finish. Mike was easy to work with andworked with in my budget and schedule to install new hardwood floors.

It went well. They did a nice job. They were here on time. They did the work that they needed to do. They sent out two people for the work. I would probably use them again in the future.

The begining and end results were outstanding. The owner came over and gave me a quote in 1 day which was I felt was very good. They started work that week and finished the job on the 2nd day. My only reservation was the amount of time it took to return my calls, usually 1 - 2 days but that aside I would have no problem recommending this company to anyone.

They ruined my floors and now they won't return my calls. They came over and said they would fix it and now they won't call me back. The seal coating is coming off all of the floors now and it turned out that it was too early to fix the flooring that had the water damage so the floors are ruined now. After trying to reach them for 3 months, I finally got hold of somebody who I guilted into coming out. He said he would fix the refinishing for free. We had a disagreement about the water damaged part and he said that if I could find other people who said that he shouldn't have done it, he would fix it. I had 3 other companies come out and talked to the wood flooring institute and they all said the same thing. I sent him the documentation and now I've sent him 13 emails and 15 voice messages and he won't contact me. I sent him an email yesterday telling him to refund my money if he wasn't going to do the repairs. It is going to cost me $3,000 to have the repairs done. I basically have to have the whole house redone. I wouldn't recommend them to anybody. The work they did was bad and now they won't call me back.

I thought they did a really good job on the floors. The only thing was they were supposed to move our furniture back, but they did not. The floors turned out really well though. They were a good price also.

Fantastic experience from start to finish. I spoke to Mike Galloway multiple times over the phone and was comfortable enough to leave him the keys to the house while I was away. His team was very professional. I received voice mail updates on the work progress, and even received a call asking permission to use a basement sink for some clean up.

I let them work in my house while I was at work and I felt comfortable with them. One of the workers who I met, a young man, was very helpful and did a nice job. They replaced two boards on the floor, and you can’t even tell where they put them in. I was very happy with the work.

I’ve used them before, and they’ve been great. They were very easy to work with; flexible and cooperative with our schedule. They brought samples out to our home. The technicians showed up and completed the work with no problems. I’d use use them again in the future.

Overall the experience was GREAT!!!

Mike Galloway, the owner, came out to look at my project and I received a written estimate within 24 hours. I needed my old kitchen floor ripped out and new hardwood floors installed before my new cabinets were put in. I was originally told they were about two weeks out for scheduling jobs but when I explained my deadline, Mike rearranged his schedule and started the job the very next Monday, three days from my acceptance of the proposal! On the first day, two workers arrived in the early afternoon and got the old floor ripped out and the new oak floor installed. The next day they sanded, stained and sealed the floor with the first coat of Bona Traffic floor finish. After the cabinets were installed they came back out a couple weeks later and put the final coat of finish on the floors.