Wizard Of Wood Floors Ltd

The response time was excellent. the sales and office staff were friendly, informative and responsive. the crew arrived on time daily and followed up each day to report on their progress. they finished i a timely fashion. they were neat, courteous and careful. i would highly recommend this company. their prices were fair and reasonable. And i love, love, love our new hardwood floors!

Mikey and his team were just great. We had to coordinate this work to happen while we were in town (we currently live in another state). The team was so accommodating and Mikey left frequent voicemails with updates on their progress. They were always on time or early when meeting us at the house, and they were friendly and knowledgeable. The team just really seemed to want to please us and they just appear to enjoy doing a great job. The stain and finish look just as we wanted them to. Nice company to do business with.

We did like their work and they did a great job. They were prompt, professional, and courteous. We did not have any complaints and we would use them again if needed.

we are very pleased with the price. They put down a new sealer on the floors which is very sturdy. They were very helpful. They moved the furniture as part of the project.

We initiated the process in March, with an appointment for an estimate. Mike arrived promptly and measured our areas. He also talked to me about material types and how the steps would have to be built out of solid, unfinished wood and stained to match. We had our estimate within three days. At that time we went through the process of locating samples of the pre-finished flooring so that we could choose the color. Mike's assistant, Jane, was a huge help with this. We put the project off until July so that we could obtain financing, and Mike was still very helpful in answering questions about the proposed project and estimate, even though the start date was several months in the future. When we were ready to go, Mike ordered our materials and told us when to expect them. There was an issue with the delivery of the materials--the company sent the wrong color--but Mike and Jane worked diligently to rectify the issue and ensure that the proper material color and the proper amount of material would be onsite. The estimated time for this project was one week. The project took two weeks, but that was mainly because the crew was called out of town for a family emergency. We had a crew of three men here to do the work, and they were committed to doing an excellent job! They were on time and very tidy with their tools and materials. Each evening they cleaned up all debris, and placed all tools under cover in a centralized location. This helped us to feel that our children would stay out of the materials and tools, and showed us that the crew cared about the safety of our family. Communication througout the project was excellent. If we had questions, they were immediately forwarded to Mike, and answered in a timely manner. The onsite crew was dedicated to perfection--even coming out early one day to mix up stain samples for the steps so that we could look at them before going off to work. Even after the job was finished, Mike and the crew were quick to respond to questions, and even came out to fix two areas of shoe moulding that were not properly sealed. We are thrilled with our floors, and pleased with the workmanship. We have recommended Wizard of Wood Floors to several of our friends, and will continue to do so. If we ever do any more wood flooring, we will call Mike first.

They were great. They did the work correctly. I had no complaints. The estimate was fair. I have not had other dealings with them.

The floors were in poor condition and they did a wonderful job. They are patient and honest people. They were always on time and accommodated out schedule. We are really happy and would use them again without hesitation.

I would say that my experince was over all a good one. The crew that did my job was headed by Mike, These three guy's went out of there way to get the job done. If you call, be sure to ask for them. They did a outstanding job.

To start, I had to postpone the job for over a month and Jane (in the office) was very patient with me and my schedule. Once the job got going, it lasted 4 days and it went perfect. The first day the crew came in and removed all the old flooring. The next three days they spent installing the new wood floor. The installers were very careful and did a great job. This is exactly what we were looking for. Mike and his crew are the best.

They are excellent. They respond, they come out, and they stand behind their products. They were here until 7 o?clock at night working on the floor and got it done in one day. They are very accommodating too.

The floors they sanded were fine but there was a problem with the floors they just recoated. They ruined the floors and they were dishonest about it. They put a coating down on the floors and it ended up having a reaction with the existing finish that was already on the floors. Their coating ended up bubbling. I had just bought the house and hadn't even moved in yet and they knew I had no idea what the floors had been washed with or previously finished with. The National Wood Floor Association says it was extremely negligent that they didn't do a few test areas on the floors. Wizard then said they would try to rebuff and reseal the floors. I had to leave my home so they could do this, it didn't work so they were going to try it a third time. There are now spots on my floors. They told me the thing to do would be to sand the floors. They told me I would have to pay them to sand the floors. Some of floors are very old and some of them are engineered floors that cannot be sanded again according to other professionals I have since had through.

They arrived on time for the measuring and estimate. They returned and created four "sample" areas with various shades of stain for us to make our selection from. The work was done while we were away for 3 days. Upon return we had to open the house up to bring in fresh air. The Swedish finish, while less obnoxious smelling than alternatives, still created an intolerable smell in a house closed up tight for 24 hours after the job was completed. If we had it to do over we would have left instructions to vent the windows. After a couple days I noticed drip marks in various places. The company came out right away to sand and stain.

The services were performed as expected, and the workman was professional and courteous. I was happy with the results. I would definitely use this company again.

Mike and his crew were wonderful. I obtained bids from A grade companies, and Wizard of Wood came in the lowest. Mike was great to work with. I was nervous about how it would turn out since it was an expensive undertaking, but the floors look flawless and I couldn't be happier. Installer Wayne spent time with me looking at the different shade samples on the floor and was able to explain how each shade appears when on the entire floor. I love the shade that he helped me pick out. In addition, I had new railings and bannisters put in by another company, and Mike's crew worked with those installers by staining the wood needed for the staircase and having the stained items ready for them when they were ready for them. Mike and his crew were very professional.

We had a relatively unique situation. We needed a sump pump and drainage tiles put in our garden-unit condo. Our hardwood floors had been damaged from water coming up from under the foundation. I needed someone to remove a 2-foot perimeter of floor around most of my house, and then return to replace the flooring when the sump pump and tiles were installed, and also replace my kitchen and dining room floor with tile. Mike came out and did an estimate and was nice enough to do estimates for a number of scenarios (refinish with all wood, sand and refinish only, tile, etc.) He was knowledgeable and willing to answer all of our questions. We scheduled a day for them to come out and start - Pete came to the house to remove the flooring where the drainage tiles were going to be. He arrived on time and did a great clean-up job once the job was finished. I contacted the Wizard of Wood office to let him know that we needed to wait a week or two after the drainage tiles and sump pump were installed to replace the floor and I'd call him in a week. It was at this point I had a really hard time contacting anyone who could give me a time frame as to when they'd be able to return to finish the job. Unfortunately, I made many phone calls and got the same answer - "Mike will call you back later" - needless to say I wouldn't hear from him and I'd have to call the office back to follow up. This went on for over a week. This may have been a communication issue with the office staff and the workmen but it was frustrating and inconvenient. I needed to schedule alternative housing while the work was being done so it was crucial that I was able to nail down a schedule. I understand that delays happen, but its very unprofessional to tell a customer that you will call them back and then not call (I should not have to wait 2 days for a call...if you have a delay and don't know when you'll be able to schedule me, then tell me that - don't tell me you're going to call and then not call.) Once a time was scheduled for the work to be completed, Pete and another crew came out. They did a beautiful job (Pete even did a beautiful border in the floor of our living room - he's truly and artist). Additionally, their tile man Joe made our kitchen tiles look great! The communication issue was a bit frustrating but knowing that I'd still re-hire them for any additional floor work because they did such a great job.

This company did a beautiful job of restoring a floor that was over fifty years old. There was not a lot of dust. They cleaned up very well after the project was finished.

Mike left a great first impression. He came to the house and convinced me of his knowledge and experience in this trade. They had trouble e-mailing a quotation and had to resort to using a fax. Their initial quotation was in error and was for re-finishing only, I had to wait a week for a correct quote that included the new flooring. By the time that they got me a quotation with the correct scope of work, I had lost at least a week and they could no longer meet my schedule. I asked how long they needed and they said 2 days, so I agreed to let them start work one week later than planned. I want Clear Grade and was told that no Northern Red Oak was locally in stock in Clear Grade, so I had to pay $800 extra for this "special" request. I requested that the flooring be delivered to my house to acclimate for at least 5 days which they did. The wood flooring had some strange black tar on it in a few minor spots, which didn't turn out to be an issue (but was something of concern). I did a rough quantity take off the wood delivered and realized that they did not have enough wood for the job. I called them and they double checked their numbers and agreed that they needed more wood flooring. They brought this missing wood flooring the day of the installation, so it didn't get to acclimate like the other wood. I confirmed their start and completion dates by calling them the week prior to the installation. They informed me that they now needed 4 days, not the 2 originally promised to get the job. I had carpet scheduled for installation on the 4th day, so the hardwood needed to be finished and cured by the 4th day. I made them have Mike call me directly to work it out. He called and assured me on Friday that they would work late on their first day, Monday, in order to complete the work either late Tuesday or early Wednesday. When their installers arrived on Monday, they claimed to have no knowledge of the schedule or the conversation that Mike and I had that Friday prior. Their installers stated that they couldn't finish until Thursday(4 days) or Friday(5 days after starting) and that they were not going to work late. In fact, they had to leave early the first day to make another personal appointment. I called their office (by the way Mike was never available except for the quotation and Friday phone call). Their office didn't know anything about the schedule or Mike's Friday assurances and they said I had to work it out with the installers myself. Only after I threatened to kick them off the job and have someone else perform the work after my move-in did they agree to completing the work on Wednesday, only one day late. Upon inspection of the final product, we found dark streaks from dark stain on their stain rags, and many chips in the wood that they never filled with filler. I even pointed out a few prior to their final coats, but they still didn't fill these.

Unfortunately it did not go very well. There were two main problems with the initial job. The first was that the level of the new oak floor left a large gap between the boards that did not match the gap on the existing floor. This was solved by simply sanding the new floor down to eliminate the wide gap, but this was not done during initial installation despite my wife raising the issue with the installer. The installer also could have done a better job of matching the wood at the doorway threshold where the new floor and old floor met. The old floor was mostly blond. The new floor was red oak, which included a mix of blond and pinkish planks. The installer selected the pinkish color planks to use at the junction. I view this as a lack of attention to detail. The second big problem was the finish on the old floor along the walls. The finish was applied using a different applicator and the result was a discoloration strip near the wall that was visibly different from the main part of the floor. The installer said the wood was discolored due to some past actions, but I thought the different application of the sealant resulted in a different thickness that caused the light to reflect differently. Due to the problems with the initial install, we insisted that WoW return and address the issues. This was a major hassle in that it required removing all of the living/dining room furniture a second time. WoW eventually returned and repaired the problems to the best of their ability. They sanded the new floor and refinished the entire floor. The results are satisfactory, but the whole experience has left a poor impression on me. My sense is that there are some communication issues between the WoW office manager/scheduler and the contractor who did the work. No one ever seemed to know what was going on; not sanding the new floor, bringing a urethane-based seal instead of the water-based seal, satin finish instead of semi-gloss, and scheduling were some of the points of confusion between the two.

I think that they did such a good job. I think also that the price was pretty much what he quoted, plus, he did some extra things without charging me. Such as taking out the old carpet. He is wonderful. He paid attention to detail. He was friendly and you could talk to him, he explained a lot about the whole process.

I identified this company on the list and contacted them via phone. It took a few calls before I could get the appointment for an estimate arranged. At the agreed time Mike showed up promptly and met with my wife who was very pleased with his professionalism. We quickly received a written estimate and agreed it was the company we wanted to go with. My wife felt comfortable with Mike and I felt comfortable with the comments from the list. Both of us were pleased with the crew's work and cleanliness. Work was done on time and with a great result. Mike's team also helped to fix a problem on an existing floor which was burnt by flying embers from my fireplace. I was pleased this was done on the up and up, I have had been approached in the past from workmen to do this type of extra work in cash.

Although I was impressed with Mike, I hired another contractor who was highly recommended by a friend and whose work I was able to see. His price was also lower. I would not hesitate to recommend Mike to any friends or acquaintances.

Working with them was a nice experience. The owner was a pleasure to do business with and the people that did the work were pleasant to have in the house. They did a nice job and I would definitely recommend them.

My experience with this company was excellent. They performed to the letter of the contract. They gave me what I thought was a reasonable price for some extras. There was a small flaw and they came out the next day and took care of it. I am going to recommend them to a friend of ours.

The whole the experience was real easy. They were priced the lowest out of the three quotes we received. They were on time, completed the work promptly. They cleaned up thoroughly and made sure the dust was contained as much as possible.

A great company to work with. Even though they are not located close to us, they were able to schedule a date for an estimate and then another date to complete the work within a reasonable amount of time. The work was done quickly and efficiently. The job ended up being more involved then originally anticipated, but was still completed in one day. Everything was explained to me, and the job site was cleaned up very well afterwards. My floor repair looks amazing. I would not hestitate to recommend this company for a similar job, and will be using them in the future for all of my hardwood flooring installing/repairing needs.