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LEISURE WORLD

Pool and Spa Service, Billiard Table Sales, Patios,

About us

Leisure World provides hot tub service & swimming pool service to all of Chicago and northern suburbs. We repair, service, winterize, open, diagnose, and replace hot tubs, spas, and swimming pools. We have or own service team that has been with us for over 20 years and is our own employees, not subcontracted in any way. In addition to hot tub service, Leisure World is a full service retailer that recovers, moves, installs, crates, dismantles pool tables. Our service team of pool table installers are in-house employees and strictly do pool tables. The pool table service team has a combined experience of over 20 years.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Pool table moving, Pool Table Recover, Pool Table Assembly, Pool Table Dismantle, Pool Table Delivery & Assembly. Hot tub service and repair. Leak detection methods available all year.

Services we don't offer

Wood Refinishing

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

2.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
0%
2
20%
1
40%


Rating CategoryRating out of 5
quality
2.8
value
2.8
professionalism
3.4
responsiveness
2.8
punctuality
2.8
Showing 1-5 of 5 reviews

Wendy G.
09/2013
5.0
pool cleaners, billiard table sales
  + 0 more
We went in 2 weeks before and talked to Chris. He walked us thru all the options for the bar and timeline for installation. Went back to actually order, Chris remembered us on sight, pulled up our quote, verified all the options. Very professional, courteous, and knowledgeable.
Description of Work: Sold bar and installation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Response from LEISURE WORLD
Thanks for your business! It was a pleasure working with you and we hope you are enjoying that beautiful bar! Welcome to the area once again!

David K.
05/2010
2.0
pool cleaners
  + -1 more
The job was done fine, but then the error message showed up again. I won't use them again.
Description of Work: My Spa had an error message. They showed up without the necessary parts. They charge for the first half hour and then every 15 minutes. They spend a lot of time "looking for parts" in their truck and bill you for that time.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$192

Brooke R.
03/2010
1.0
pool cleaners
  + -1 more
After sensor harness replacement didn't solve our problem we ordered a new circuit board based on the tech's recommendation. One would have thought they would install and configure the board in the same trip, but instead they came out again to configure the board and charged us $40 for the trip and service call. A few weeks later the motor started humming and we waited a week for them to get back to us, but when we didn't hear back we called them and were told the board that we just paid $500 for was bad and we needed a new one and we now needed a new pump. Told service tech we wanted to speak with the manager before being charged for trip which was $115 but he charged us anyway and didn't call. We were assured this would all be taken care of and we would work things out. However, we ended up having to get ANOTHER $500 circuit board and although the manufacturer, CalSpa, was going to pay half Leisure World wasn't willing to help out because they felt they had done nothing wrong despite installing a bad board.
Description of Work: Replaced sensor harness in hopes of resolving error on spa. It wasn't successful, so we were told we needed a circuit board.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$1,800

THOMAS H.
12/2005
1.0
pool cleaners
  + -1 more
THEY WERE HIRED TO CLOSE OUR POOL FOR WINTER AND FIX A LEAK IN OUR SPA. THEY CLOSED THE POOL AFTER 3 VISITS BUT DID NOT ENTIRELY FINISH THE JOB. THEY LEFT EXPOSED HOSES ATTACHED TO THE HEATER AND THE POOL. I HAD TO SPEND ALMOST AN HOUR FINISHING THE JOB MYSELF. AFTER VIEWING OUR SPA LEAK THEY SAID THEY COULD FIX IT BUT NEEDED TO ORDER IN PARTS. THEN AFTER NO FOLLOW UP FOR 1 WEEK I CALLED TO SEE WHERE THE PARTS WERE. THEY SAID THAT MY WIFE CANCELED SERVICE WHEN THEY CLOSED THE POOL (NOT TRUE). I ASKED FOR THEM TO STILL FIX THE LEAK. AFTER NO FOLLOW UP FOR ANOTHER WEEK I CALLED AGAIN, THEY THOUGHT IT HAD BEEN FIXED. I SAID NO BUT PLEASE FIX IT SOON. THEY FAILED TO SHOW 2 DAYS IN A ROW BUT WHEN THEY DID FINALLY SHOW THE PERSON DID NOT KNOW WHERE THE LEAK WAS OR WHAT PARTS NEEDED TO BE ORDERED. HE ASKED TO TAKE PICTURES SO THEY WOULD KNOW WHAT THEY WERE LOOKING AT. I SAID NO, I WOULD RATHER USE SOMEONE ELSE OR NOT HAVE A HOT TUB THIS WINTER.
Description of Work: POOL WAS CLOSED FOR THE WINTER AND SPA LEAK WAS SUPPOSED TO BE FIXED.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$180

STEVE K.
04/2004
5.0
pool cleaners
  + -1 more
OSCAR ALWAYS ARRIVES WHEN SCHEDULED, AND IS SO FRIENDLY, PROFESSIONAL, AND CLEAN, (HE TAKES HIS SHOES OFF WHEN HE COMES IN THE HOUSE). EVEN THOUGH THEY'RE IN MUNDELEIN, THEY SERVICE THE CITY.
Description of Work: INSTALLED HOT TUB WHEN HOUSE WAS BUILT, AND HAVE REGULARLY SERVICED IT SINCE INSTALLATION. APPROXIMATE COST LISTED IS FOR SERVICE CALLS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

    Contact information

    68 OAK CREEK PLAZA, Mundelein, IL 60060

    www.leisureworldforfun.com

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 8:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Billiard Table Sales,
    Patios,
    Billiard Table Repair,
    Furniture - Sales,
    Delivery Service

    FAQ

    LEISURE WORLD is currently rated 2.8 overall out of 5.

    Sunday: 11:00 AM - 5:00 PM

    Monday: 10:00 AM - 8:00 PM

    Tuesday: 10:00 AM - 8:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 8:00 PM

    Friday: 10:00 AM - 8:00 PM

    Saturday: 10:00 AM - 5:00 PM

    LEISURE WORLD accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, LEISURE WORLD does not offer free project estimates.
    No, LEISURE WORLD does not offer eco-friendly accreditations.
    No, LEISURE WORLD does not offer a senior discount.
    Yes, LEISURE WORLD offers emergency services.
    Yes, LEISURE WORLD offers warranties.
    LEISURE WORLD offers the following services: Pool table moving, Pool Table Recover, Pool Table Assembly, Pool Table Dismantle, Pool Table Delivery & Assembly. Hot tub service and repair. Leak detection methods available all year.
    Wood Refinishing

    Contact information

    68 OAK CREEK PLAZA, Mundelein, IL 60060

    www.leisureworldforfun.com

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 8:00 PM
    Saturday:
    10:00 AM - 5:00 PM