AFFORDABLE HEATING COOLING

Description of Work: Replaced original install.

Description of Work: They installed a propane furnace and AC in a new home

Description of Work: Installed a brand new inside air handler/heatpump

Description of Work: We hired them on three separate occasions for air conditioning repairs.

Description of Work: We called this company twice because our furnace runs continuously even when the switch is off. A man named Roy came out both times and did nothing. He added freon to the air conditioner and that wasn't even necessary. He then talked to us like we were incompetent. I would never use this company again.

Description of Work: I would not recommend this company! We purchased our home in 2004 and at the time, our A/C was 2 years old. We had an extended warranty for the unit that we transferred into our name upon purchase of the home. The company that installed the unit is no longer in business and when we began to have trouble with our unit, we called Affordable and asked if they, being an "authorized" American Standard Dealer, would fix our unit that was still under the American Standard Warranty. They told us no problem, we will do warranty work! We provided them with a copy of our warranty and called American Standard and had the warranty department change the servicer name on our contract. Affordable initially came out and looked at the unit and said they needed to order parts. We wrote them a check for a service fee of $60.00. After 1 week without air, we called, they came back and said the parts they had would not work and they needed to order more parts. Week 2: came out one time and said, parts still would not work, need different parts. They said they were not getting any money for the parts and asked how are we going to pay for it. We explained that the unit is under warranty and the parts should be covered. We paid a service call fee, but so far they had not done any work to fix the unit. Our warranty covers parts and anything it did not cover, we would pay for it. Week 3: after living in our camper for 3 weeks, still no air and we got the answer waiting for parts when we called to see when they were coming to fix the unit. Again the owner mentioned he was not getting paid by American Standard for this and how was he going to get paid. We contacted the American Standard Warranty department and asked why they would not honor our contract. Their response was that no one had called to turn in a claim. After that phone conversation we confronted the owner and he said that he did not have time to mess with this and he did not want to sit on the phone all day with American Standard; the unit we had was junk, he did not even sell that brand anymore plus he had other jobs to do. At that time we asked, if you don't want the job, then tell us but don't keep putting us off. We explained that we would be happy to pay them for their time but they have never asked for payment and even if they would have, they had not really done anything other than come out and stay for an hour to tell us they need more or different parts. Plus, it was our understanding that parts were covered under our warranty so they should be getting reimbursed for parts. The owner said that if we were not happy with his service, then go somewhere else; we asked, "what service?? You have been to our house 3 times in 3 weeks for maybe 2 hours total." After a heated discussion, he said he would call American Standard and order parts. Finally, after 6 weeks without air, we finally got our a/c fixed. We had a lot of interior damage from the humidity in our house while our air was broken. Our hardwood floors had to be replaced, the finish on our ceiling was starting to pop off. It was the worst summer and experience with a business that we've ever had. We finally got everything fixed and were ready to put the past behind us. However, when we turned on our heat in November, it didn't work. We called an American Standard dealer 35 miles away to come out and look. He said they had wired the reversing valve for A/C only. Now, it is July 2012, once again....our air doesn't work. We are currently waiting for an Authorized Dealer to come and fix the mess Affordable created. A local heating and air company who is not an authorized American Standard dealer came out to charge the unit and said it was the worst welding job he has ever seen and he does not think that after Affordable installed the new parts, they ran a vacuum to suction the debris from when they installed the new parts. So all the "new" parts we got last year are most likely ruined. I have heard people say good things about Affordable in our community, but I can certainly say, I will never use them again and will never recommend them....affordable or not.

Description of Work: They inspected and serviced our heating unit.

Description of Work: I had an air conditioning unit and furnace replaced.