ZARTLER HEATING & AIR CONDITIONING INC

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unknown

They are prompt, neat and clean, and they do good work. They respond right away.

While out of town, I received a call around Midnight from my security alarm service indicating my house had cooled to below 48 degrees, and the night temperature was predicted to fall to -5 F. I called a different heating service, who initially installed my furnace, and asked for emergency service. I was told that I would get a call back from a serviceman, but when I didn't receive one by 7AM, I called again, and was promised service between 1 and 4 PM in the afternoon. While arranging with a friend to meet the serviceman, the friend offered to call Zartler, whom they used before and was very satisfied. The friend called Zartler after 8 AM, and was promised service by 11 AM, (I cancelled the appointment with the first service). The Zartler serviceman actually arrived almost a half hour earlier than estimated. He rapidly diagnosed and repaired the problem, and then waited to assure that the house was warming before he left. The total time on site was about one hour, and the bill was reasonable. I would definitely use Zartler again.

He came out well withing 24 hours and fixed it right away. His prices are reasonable. He also put in the furnace several years before that.

When I called Zartler Heating and Air Conditioning Drew explained why he couldn't help me and directed me to the right people. He told me how many BTU's I would need for my room. He gave me and quot;talking pointsand quot;for my next exploratory call so I could cover my bases. He talked about cost. Everything I needed to know. It's refreshing to know that there are people who are willing to take the time to help a person even when they know they can't get the business. For that I am grateful. If I have central heating/AC needs I would definitely call this man. He demonstrated that he is committed to his profession and is a decent human being

The blower broke down shortly after we moved in here. I got this funny smell one day and then heard a really weird noise and then there was a big boom. We called the home warranty service and they were going to end somebody out the next day. The name of Zartler was there on the furnace and we called them and they came out the next day. He was the one who had originally installed it. He had put the air conditioner in here too. In fact, Drew knew the people who used to live here, and then I found out that I went to high school with the guy. He did a great job. He came out and had the records, and he knew what the problem was and had the part. He was able to look it up, bring out a new blower and install it that day. I paid for it and that was it. The home warranty people told me that we could use Zartler since it was an emergency and they did cover the price. I just had to pay the cost over the home warranty deductible. That was a really good experience. We will definitely use Drew again. I am probably going to call him shortly to check the furnace.

This is a family business where the owner/father has been in the industry for a substantially long time. Drew takes pride in his work and is honest. He educates and answers questions willingly. I feel I found a trustworthy and reliable company that will get my continued business.

My tenant's AC/Heating unit has had issues before and I had called Drew at Zartler previously. This time their heater was not working during the first cool wave of weather that came through. Drew came out and was able to diagnose that the circuit board had failed again. He had previously replaced this about 5 months previously. Since the item was still under warranty, the cost of replacement was covered and this time I even got a brand manufactured one versus a generic one. It all ended up only costing me the amount of a regular seasonal service call. I trust Drew completely with his professional opinion. He is always very responsive and follows up just to ensure that I understand what the problem was and the work that was done to fix the issue.

It was a lengthy process. There were multiple problems with my tenants' AC. Electrical issues led to the compressor failing so it was a domino effect. Drew and his crew were amazingly responsive and patient. From the moment I met them, I saw the way that they worked and knew I could trust them so I was able to let them work on my tenants' unit and didn't have to worry about missing work. It all ended up being quite pricey. I don't know how it compares to others but I feel the cost was fair considering the amount of time that they spent traveling to my house and working on the AC unit.

They are very good and professional. He came when he had to and he gave me his recommendations.

Very prompt. They are there when they say they will be there.