ecoBuild co

I hired EcoBuild to work on two projects. The first project was smaller and Mike the carpenter came out and did a wonderful job. He was pleasant and you could tell he was experienced. Normally when I have a good experience, then a bad experience, reviews are balanced out. I know things happen and generally I give the company the benefit of the doubt. However, in this case, EcoBuild’s behavior and performance was so bad, nothing could bring it above 1 star. The company was hired to replace a window, install new drywall on a ceiling and wall and replace some trim. My initial project manager Jeff (who quit before everything went down hill) was responsive knowledgeable and very friendly. When Jeff left, everything started going down hill. My next project manager was Jeremy who was probably the worst person I have ever dealt with at a company in my entire life. For the weeks leading up to the project, getting a straight answer from him was impossible. I would ask him 3 or 4 questions and consider myself lucky if he half replied to one of them. In no less than 10 attempts I could never get a confirmation whether the correct window was ordered. It got so bad that just before work was to begin, I called the company and said I would cancel the project if he was my project manager any longer. Jeff came out and said Mike would take over. Mike is a nice person but very overwhelmed. I can only imagine it is due to conducting damage control for shoddy work. On the first day, the crew showed up without a window. In fact, they didn’t have any materials or even a truck to carry materials. They left for Home Depot and several hours later showed up with the materials strapped to the roof of a SUV. I was very busy with meetings that day so the crew installed the drywall and I didn’t give it a detailed look until they left. I was in shock! There wasn’t a single full sheet! They cut every piece of drywall and there were gaps that ranged between 1/2” to over 1 inch between the sheets and the walls. They actually cut the drywall around the baseboard trim rather than removing it! Clearly the crew had never hung drywall before. Ultimately, I had them remove all of the drywall; no amount of taping and muding was going to make that look good. The window was the only remaining item and I was hesitant on even having them do that work, but they agreed to send Mike (the previous carpenter) out to install it. As mentioned earlier, I still didn’t have confirmation it was the right window. The next day Mike showed up with… you guessed it Jeremy. Mike was pleasant as usual and just before demo was to begin I asked to confirm the correct window was ordered. We walked downstairs. The window was in Jermey’s truck so I walked over while Mike did something else. To my surprise, Jeremy said “stay the **** away from my truck.” That was the final straw. I asked them to leave after a very heated screaming match in the middle of the parking lot. Management Is totally inept and made no effort to reach out despite several calls and emails describing my bad experience. I suspect there must be so many that there just isn’t time to address all the complaints. I still haven’t received my money back. Not only is this company totally incompetent, but I classify them as thieves for stealing my money. At best, they must be hiring their labor off the street without any reference checks. At worst, this is their regular crew. If you want to take a risk and hire them, at least insist you make the deposit on a credit card so you can dispute it.