Get matched with top appliance repair pros in Morton, IL

"They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped"

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"Not good do not use for this check-up. The same guy came over at the beginning of the heating season and at the beginning of the air season. Really doesn't do anything just opens up the unit and checks for 10 minutes and leaves. Doesn't even say much about the units condition. Save your money. A complete waste of time. Would not use them for repairing either system since they haven't shown me they care about the service they give. This happened over a year ago and I have since needed service on my air conditioning unit."

"EXTENDED WARRANTY IS ESSENTIAL with this vendor. I've done business with them for a couple of decades, when I lived in Bloomington and now in Peoria, and they've gone soooo far downhill. Repair person just left after the FOURTH attempt to repair this relatively new dishwasher. Still not fixed. No apology. Repairman just laughed. Told us to just wait for a call and he'll be back. So glad we bought the Extended Warranty. By now, after all the parts and labor--with more to come--, it would probably have been cheaper for them to just replace the dishwasher. Shop somewhere else!!! This was the Electrolux Model #FGIP2468UFDA. From their warehouse. I will never ever buy anything from their warehouse, if I ever do business with them again. I'm suspecting their huge warehouse is full of refurbished junk that doesn't work."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I called Fritsch because I tried another company in Peoria and the service was very poor. People have told me Fritsch is reliable, but pricey, so I decided to give them a shot. I called them and got one of the front desk women, who I have also heard are a pain to deal with, and sure enough they were. I tried to get something scheduled and find out some simply info on how payment would go. It was like pulling teeth. She said they were on "overtime", which of course means nothing to a person who just calls them up, but I have come to understand that Fritsch's employees think the world revolves around themselves (pretty much par for the course in Peoria, IL). Turns out "overtime" actually means "we just charge people more who want service sooner". So I say, I can wait a week to get the "regular" rate. Then I ask about the fee structure (call out, basic cost for refrigerant, hourly fee - typical stuff) - a person might think I just hit this girl in the forehead with an anvil. She could barely answer the questions, and boy, her attitude. Oof. So they give me a scheduled day for a tech to come by, which is the famous Comcast timeframe (sometime in the morning on X day), where morning could be any time from 9AM to noon. So, it's a whole day off of work. They are supposed to call ahead of time. Day arrives and I do get a call "they are coming". Ok, WHEN are they coming. "In a bit". ??? What is a bit? "Before too long". Why in TF do you even bother to call ahead then. Just call at the beginning of the day and say "maybe they are going to show". So eventually the tech shows up. I explain to him (Derrin) that I already had another company out. There is NO GAS in the A/C system because it leaked out (very common situation). There seems to be a leak and I want the system leak tested, and filled. Yes, it's the old refrigerant (R22). This Derrin is trying to give me the ol' run-the-clock time-wasting blabber game, which I've seen a thousand times, but I try to shut him up and get him to do actual work. I watch him for a while, but I have other things to do and I don't like having to babysit grown *** men. Well every time I turn around to do something else, it's like he's doing nothing at all. Screwing around. So I have to watch him and make sure he's actually doing work, but then he tries to give me the ol' Run-The-Clock-for-$125/hr blabber game. What a PITA. So after an hour of this he finds a leak outside on the condenser coil and then tells me "Oh, this is an aluminum coil, and that's kinda rare, so I'm not sure if I can fix this. It's also in a 'tough place' to get to." Hmm.... I know for a fact that aluminum coils have been very common for over 10 years, and in fact the system I have is TWENTY years old, so how in TF does a good A/C tech not know how to braze an aluminum coil leak. Not only that, but he doesn't even have the -very basic- tools do the job (propane torch, solder, and a jar of flux) with him because "those are specialized" (hint: they aren't... you can get them off of Amazon, easily: Alloy Sol). Of course I anticipated this when I was on the phone scheduling this appt, and I asked the girl "What happens if the tech does not have the equipment to do the job... are they going to run to a supply house and charge me $125 an hour while they do an errand that a $10/hour assistant could do? Her answer... "Uhhhhh, I dunno. I'm not a tech. Maybe. I'm not sure. Yes, I guess." And how about refilling the system? Do you evacuate the system first? As in, vacuum the system down? "Oh yeah". And about how long does that take? "Oh, maybe 45 minutes". Now I happen to do all the A/C work on my vehicles, and have for many years, so I'm actually quite familiar with how to maintain and work on A/C systems. I also took a 4 month long college class on metalworking, including advanced brazing techniques on various metals. I happen to know that a system of my size should take about 1 hour 15 minutes to vacuum --the dumb/lazy/poor way--, but only about 5 to 10 minutes if done --the right way-- which means taking out the cores from the valves. So I ask Derrin if he could just take out the valve cores and do it the fact and CORRECT way. "Oh, yeah, I do know about that. Yeah, that is a lot better and faster." Ohhhh, boy. So I talk to the tech briefly about this situation, and then he tells me, "Yeah, I think I shouldn't do this because I'm not sure how to and it's kinda hard to get to. But since there's no gas in the system I could just cut off the lines and flip the coil over and get to it really easily. But I'm not going to do that. I'm going to get my buddy to COME BACK OUT to do it. Maybe. Well, I'll see. I think so." Oh boy. So he looks up a schedule, I guess, and explicitly tells me, yeah someone (Tony or Joseph) will come out tomorrow morning who can and will do it, and they'll come with the materials to do it. "Oh, you're sure?" Oh yeah, someone will come and giteerrrrdunn. "Ok, bud. Let's see". So, next day I wait. No call. Wait, wait, wait. No call. I call Fritsch and they tell me "Oh, you're getting a NEW SYSTEM". Really now?!? That's news to me. "Oh, yes. Your system cannot be repaired." No s**t? That's interesting because your tech who you sent out told me that someone would be coming out this morning, and now it's 12:30. "Oh, well... Do you want to talk to sales about it?" Do I have any other option?..... So I talk to Mary. Now this woman is giving me the full-on Hard-Sell approach. Mary: "Oh, so you need a new system. Let me give you a quote." No, I don't want a new system. The system is fine. It needs the little hole brazed shut and to be refilled. It works fine besides that. You asking me to buy a new car because the tire got a hole in it. "Oh, no, no! The tech said it couldn't be repaired." Nope, he said it couldn't be repaired by him, but that someone else could do it AND they were supposed to come out this A.M. but no-showed on me. "Oh, so you want to go ahead with a new system? We can't get anyone out right now because we're on 'overtime' " Really? So if I want a new system, you can't have anyone put it in? "Oh, no, we can have someone out there for that." That's interesting because you sent a tech out after I waited a week to not be "on overtime" and he could not/would not do a very common repair. Then he told me he'd have someone else come do it and they no-show. Her reply: "Oh, well, he talked it over with the other techs and they decided they COULD NOT do it." Oh, that sure it funny sounding. "So, do you want to replace the whole system?!?" No, I do not. Can you please just send a tech out to fix the system. "Well, I don't think we have time, but I'll see if I can. I'll get someone out there." I already know this is complete B.S. Does anyone show up? Do you really need to ask yourself, at this point? Derrin, then, later in the day, texts me with a profuse apology, but says, "Oh, it can't be repaired". Horsecrap, obviously. I ignore this nonsense. Then he CALLS me. "Hi Derrin. What do you want?" "Oh, heya, so I'm reaaaal sorry about that whole mix up. We just figured the system cannot be repaired because it's so hard to get to and that you should just replace the system [note: with US]. So, yeah, sorry for not getting that other tech out there, but it was pointless. I should have let you know." Oh, is that so, Derrin? Because you told me other techs could do it, and the location wasn't a problem because the system has no gas and it could just be removed, flipped over, fixed, put back in place and reattached, then filled up. In fact, I looked up how to do it on youtube, and it's a really simple repair. Actually probably easier than cutting and sweating a water pipe. "Oh, yeah, I did see something on youtube about that. Yeah, it is pretty easy. Yeah". And how about removing the condenser coil and flipping it over to get to the spot? "Oh, yeah, we could do that." So, Derring, what exactly is the problem here? You are telling me now that it can be repaired easily, but before you were telling me it could not....? "Oh, uhhhhhhhh, well, uhhhhhh, we ACTUALLY decided that since it would cost some money to do it that you'd be unhappy, so it'd be be"