Kristopher was clear in explaining what was happening with the failing grout and outlined the steps he would take to repair the tub surround. He also removed the shower door and patched the small holes that were left behind. The work was thorough and done well.
Description of Work: Repair crumbling and cracking grout, remove shower door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Rebecca S.
10/2017
5.0
ceramic tile
 + -1 more
We were very happy with how the job was handled from start to finish. Kristopher communicated clearly about the options, and we did not feel any pressure to take the more expensive option. He was punctual and finished the job within the estimated time frame. The finished product looks great. When some unexpected situations arose during the work--due to the quirks of our building--he communicated about the difficulties encountered and his plan to resolve it. He seems to be very knowledgeable about tile and takes pride in the quality of his work.
Description of Work: We had a tile wall in the bathroom that was leaking water through to the wall on the other side. Kristopher gave us 2 estimates: The first for a repair job--removing and resetting the loose tiles and repairing and rebuilding the wall where needed. The second estimate was to give us an entirely new shower surround,--removing all the tiles and rebuilding the underlayment and framing. We decided on the second option.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephanie G.
04/2017
5.0
ceramic tile
 + -1 more
A job well done.
Description of Work: Repair of improperly installed shower surround.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
David C.
12/2016
5.0
ceramic tile
 + -1 more
Superbly. On his first estimate visit, Kristopher identified and explained all the problems he saw, gave me a fair estimate, and made on simple fix to the shower door that reduced subsequent leakage 75%. It is understandable that he is very busy -- I had to wait a few weeks for him to schedule the work, but there was no urgency -- but he called to schedule, reminded me of the appointment, and called before he arrived. He was always dead-on punctual. Once he began, the work he did was thorough and effective. He came three days in a row -- the last visits out of an abundance of caution for the work. After removing caulking and grout and letting the underlayment dry, he grouted on the second day and let that dry well, then came back on the third day to making fine grout adjustments and seal everything tight. He is warm, friendly, and thoughtful. For the best possible work at very reasonable prices, I would always call Kristopher.
Description of Work: Previously, a different contractor had converted a bathtub in a small bathroom into a glass-door shower stall, but the design was on the faulty side -- the door seals leaked water, the door base was not pitched back toward the shower drain, and the grout/caulking was falling out. I asked North Shore Tile & Shower Repair to reseal the shower stall and see what they could do with door leakage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$525
RICHARD J.
08/2016
5.0
bathtub refinishing, ceramic tile
 + 0 more
Fantastic. Not super cheap, but Kristopher did the job beautifully and was extremely conscientious and responsive. Very concerned about getting it done correctly so the problem doesn't recur. Extremely knowledgeable.
Description of Work: Shower was leaking water into downstairs basement
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Jonathon D.
04/2016
5.0
bathtub refinishing, ceramic tile
 + 0 more
We are extremely happy with North Shore Tile & Shower Repair. Our tub had a troublesome grout problem that caused our bathroom to leak on our neighbors below. Kristopher went the extra mile to help us out. Including coming to our condo late on a weeknight to give us an estimate and install a temporary solution until he was able to properly repair the grout. Most importantly his work is top notch and our bathroom is fixed! No more leaks on our neighbors below. On top of that, Kristopher is a joy to work with. Professional, pleasant, a good guy all around. We recommend him wholeheartedly.
Description of Work: Removed worn out, rotted grout around our tub and installed brand new grout.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Robert C.
12/2015
5.0
ceramic tile
 + -1 more
unknown
Description of Work: They repaired and replaced walls and tile in our master shower. They re-grouted the entire shower and caulked and sealed the entire shower. | |They did an excellent job and were responsive to all questions and concerns.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Jeffrey P.
10/2015
5.0
ceramic tile
 + -1 more
unknown
Description of Work: Complete rebuild of the shower floor and threshold
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Vivian N.
06/2015
5.0
ceramic tile
 + -1 more
unknown
Description of Work: Extremely pleased with how well Kristopher fixed our Master Shower, made it look better than new and stopped the leaks, cracks and all other problems. From our first meeting, he accurately assessed the situation and set up a realistic timeframes. We are very happy with the work performed by North Shore Tile and Shower Repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
JOHN M.
07/2014
5.0
ceramic tile
 + -1 more
Kristopher is a pro. Doesn't mince words. Isn't cheap, but you get your money's worth. "Do it right or don't do it at all" is his unspoken approach. He was neat, cleaned up, took his time, I liked him, even if he was a White Sox fan. :-) Will call him again.
Description of Work: Repaired tile in a frequently used shower. It needed substantial work -- and correct the prior owners "do it yourself" fixes which weren't well done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
JEANE D.
03/2013
5.0
home remodeling
 + -1 more
North Shore Tile & Shower Repair Inc. really seemed to know what they were doing. We had some other contractors come out to look at the job, but tile was all he did, so he knew his stuff. He was the one doing both the estimate and the work. They weren't going to be sending a different worker or crew to do the work. I liked that. He really was a perfectionist and I really liked that he made sure that everything was dry before he put on the next step so we wouldn't have any problems in the future. He's very meticulous.
Description of Work: They re-grouted three of my bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LESLIE MENDOZA T.
05/2012
3.0
ceramic tile
 + -1 more
First of all, the work was excellent, so if this is the only criteria you look for, then do not read this review further. Professionalism: Eh, not so good. First of all, the owner does not take kindly to dogs and 'ordered' my poor unprepared houseguest to put my dogs out of the way- in a brusque manner that put us both in a sort of foul mood afterwards. I do not believe he would have spoken to my husband in the manner that he did if it were the same situation. Needless to say, she was very unhappy with this interaction, but I was not there to witness it.So, since I was not there, I blew it off. But the only reason I decided to write this review was because of the the owner's last semi-joking comment, "I am here to make money, not friends" while waiting for me to decide on form of payment, since my husband was not yet home. After the interaction with my houseguest, I was not in a joking mood for a comment like this. Comments like these are unprofessional and leave a bad energy at the close of the transaction. I had a favorable impression when first meeting the owner, but was disappointed by the interactions as above. Of course, my husband had only positive interactions-go figure. So, if all you care about is quality of work, then hire this company. If you like to feel good about the people you hire from start to finish, then reconsider or be prepared, particularly if you have dogs. The other staff of this company were very nice, by the way. Updated review as of 12/2/2012: 6 months after the upstairs shower repair, the glass door has become loose again from its silicone sealing. We followed proper care instructions and waited for the sealing to completely dry before using the shower, so I know this is not fault on our part. I would definitely not use them again, as the professionalism AND quality are now BOTh low on my list.
Description of Work: Master shower regrouted and resealed; glass shower door installed in the downstairs basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$3,100
Jules C.
10/2011
5.0
ceramic tile
 + -1 more
My experience with Kris and his helper was great. The first day he came was right after a huge storm, and our house had no electricity. Kris nevertheless worked all day inside the shower stall without A/C or even a fan. He replaced well over 100 tiles, along with the wall behind them. The shower now looks beautiful, and no more leaking! He did a great job of grouting the entire shower stall and some other areas in the bathroom that needed new grout. He also did a good job of cleaning up the dust and debris when he had finished the work. He was punctual, personable, and took pride in his work. I would definitely use Kris again.
Description of Work: Kris replaced over 100 ceramic tiles in one our shower stalls that were damaged and leaking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Peter J S.
06/2011
5.0
ceramic tile
 + -1 more
It turned out very well.
Description of Work: My sister hired them.
Rating Category
Rating out of 5
Leslie M.
06/2011
5.0
ceramic tile
 + -1 more
It was hard to decide who to call to fix the shower because we needed someone to do work with the ceramic tiles, the glass shower enclosure, and the bench seat. Kris was an expert in all these areas. He had to completely rebuild the bench seat. He was easy to work with. He had a lot of knowledge and experience.
Description of Work: Our shower needed a complete overhaul, due to some areas of poor construction when the house was built in 2001. Everything was leaking, the tiles were cracked, the grout was cracked, and the caulk was coming loose. Kris diagnosed the problem and removed the tiles from the bench seat, and he found more poor construction. He ended up completely rebuilding the seat. He was able to reuse most of the tiles. He found a few tiles in the basement that the builder had left there and incorporated them into the design. He also spent a few hours looking in tile stores for the tiles he needed, which apparently were no longer being made. He rebuilt the entire shower and it looks brand new! He worked for 33 hours over five days. And the 33 hours were the hours that he was actually working: it didn't count the time he drove around, used the internet, to find the tiles he needed. He was very knowledgeable about shower construction. He worked with another man, Tony, who was an A+ worker too. They were neat, polite, and extremely hard working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Harvey K.
01/2011
5.0
ceramic tile, home remodeling
 + 0 more
The work was completed in three days. The shower looked new and the water leak was repaired and no longer present. Kristopher is experienced in bathroom tile repair and has been doing this work for several years. Additionally, when I was searching for a service person for this repair, NORTH SHORE TILE & SHOWER REPAIR INC had very little competition offering this service.
Description of Work: Description of work: Repair and re-grout shower stall tile and wood surface that had begun to leak water. My shower began leaking water to the ceiling of the room immediately below. I had a similar problem several years ago that was successfully repaired by Kristopher. The faulty tile were removed intact; the wall was dried, cleaned and the old tile was reapplied.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Stephen K.
01/2009
1.0
ceramic tile
 + -1 more
Never showed up for the 1st appt. to look at the job and provide estimate. Showed up the second time on time. Promised to send me an estimate in 3 days. He was going on vacation. In case I didn't get an estimate, he said I should call. I sent an email to their website, called twice , still no response nor estimate 4 weeks after he visited.
Description of Work: Wanted an estimate to replace shower floor.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
MICHAEL S.
09/2008
2.0
home remodeling
 + -1 more
unknown
Description of Work: He asked for a $25 fee just to come give an estimate?! Uh-uh. Nope. Not worth it.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
1.0
SUNEEL N.
06/2008
5.0
ceramic tile, home remodeling
 + 0 more
I would highly recommend them.
Description of Work: They repaired the tiles in the bathroom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
THEODORE S.
11/2007
2.0
ceramic tile
 + -1 more
Missed appointment and never called.
Description of Work: Kris sounded like the right person to fix my leaking shower. Tentatively set an appointment and he never phoned. Then set a firm appointment and he never showed or called. Pass.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
2.0
$400
Elizabeth M.
10/2007
5.0
ceramic tile
 + -1 more
We paid Kristopher $25 for an inspection visit. He was very accommodating with his schedule around our bathtub refinisher. He came the day before the bathtub refinisher to do the grout work. He then returned after the bathtub refinisher to do the bathroom caulking and kitchen sealing. He and his colleague did good work.
Description of Work: Re-grouted and caulked expansion joints around bathtub. Re-grouted bathroom floor perimeter (6 x 5). Re-grouted and sealed around entire kitchen back splash. Reset loose kitchen floor tile.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Harvey K.
08/2007
5.0
ceramic tile, home remodeling, plumbing
 + 1 more
Kristopher provided a reasonable estimate for work that would take 2 days. He did the work as promised in excellent fashion, with a daily cleanup. Now, several days later, after multiple showers, there is no more water leak.
Description of Work: Problem: A 20 year old shower enclosure that began leaking water to the floor below. Initially, I called a plumber, who failed to find the source of the water leak. Finding someone to repair a leaking shower without having to remodel the entire bathroom, was a challenge. Kristopher provided the solution, removing and reseting the shower door and loose tiles, rebuilding shower walls where needed, re-grouting, and sealing all expansion joints.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$800
Katherine M.
10/2005
4.0
ceramic tile
 + -1 more
KRIS EDUCATED US ABOUT SHOWER TILE IN THE PROCESS OF DOING A THOROUGH REPAIR JOB & POINTED OUT ERRORS IN THE ORIGINAL WORK. IT WAS MORE EXPENSIVE THAN WE ORIGINALLY ANTICIPATED, BUT WAS A 3 DAY PROJECT. WE DIDN'T GET OTHER BIDS SO WE CAN'T SAY IF THE PRICE WAS COMPETITIVE.
Description of Work: REMOVE & RESET LOOSE TILES, SEAL EXPANSION JOINTS, RE-GROUT A SHOWER STALL.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$1,500
VANESSA MARIE C.
04/2005
5.0
home builders
 + -1 more
THE PEOPLE WORKED VERY CLOSELY WITH ME. THEY WALKED ME THROUGH THE ENTIRE LOAN PROCESS AND BUILDING OF THE HOME. I WAS INCLUDED IN ALL FACETS OF THE CONSTRUCTION. I LOVE MY HOME.
Description of Work: I WANTED A NEW HOME WITH AT LEAST THREE BEDROOMS, A BATHROOM, KITCHEN AND LIVING ROOM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$53,000
MARIAN F.
06/2004
5.0
ceramic tile
 + -1 more
THEY WERE VERY PROMPT AND VERY NICE.
Description of Work: THEY RE-GROUTED MY BATHTUB, AND REINSTALLED SOME LOOSE TILE.
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Service Categories
Ceramic Tile,
Kitchen and Bath Remodeling,
Bathtub Restoration,
Homebuilders,
Plumbing,
Title Companies,
Marble and Granite
FAQ
NORTH SHORE TILE & SHOWER REPAIR INC is currently rated 4.8 overall out of 5.
NORTH SHORE TILE & SHOWER REPAIR INC accepts the following forms of payment: Check
No, NORTH SHORE TILE & SHOWER REPAIR INC does not offer free project estimates.
No, NORTH SHORE TILE & SHOWER REPAIR INC does not offer eco-friendly accreditations.
No, NORTH SHORE TILE & SHOWER REPAIR INC does not offer a senior discount.
No, NORTH SHORE TILE & SHOWER REPAIR INC does not offer emergency services.
No, NORTH SHORE TILE & SHOWER REPAIR INC does not offer warranties.
NORTH SHORE TILE & SHOWER REPAIR INC offers the following services: FIND & STOP LEAKS IN SHOWERS, REPAIR DAMAGE FROM LEAKY SHOWERS, REPAIR SHOWER DOORS, REGROUT/RESEAL SHOWERS, CERAMIC & MARBLE. BATHTUB, SHOWER, & STALL REPAIRS.