I'm very disappointed about all review above which is not true at all. For start costumer called me because they have big damaged inside, water leak plus they choose my company because after they got burn many times from contractors before and I am the only one who decided to rebuild parapet wall above 3rd floor windows (other offers just tuck pointing) plus they liked the idea to save tons of money for Canopy ($1000,-) to protect front sidewalk (Illinois law) with lawn and architecture drawing ($2000,-) which is necessary for longer than 5F lintel to replace plus with explanation how to proceed with replacing. Also I spent so much time to find perfect brick that matches on this project and I was driving 3 hours one way to pick up these bricks. I brought many options before I showed them to my costumers, after couple days they decided for brick which is not match at all and I tell them I will try to find unusual brick for better mach. In the meantime, customers tried to find someone who can replace top part of capping of each window because I know from pass, it will not look great to reinstall original capping which was made for rusty shifted old lintels on new plumb level new lintels (gap between lintel and window frame is different after installation of new lintel). Costumers agree to find someone but if other company can use my set up scaffolding which I was not happy about that. After I provided only easy permit ($600,-), we started this project in no time. With any project for replacing lintel, we are cutting out first outside plate which is welded to main "I" type structure beam. After removing damaged brick parapet, we discovered big damaged after long run leak to main structure "I" beam above 12F long window. At that point I contacted owners to see what is going on behind brick work. Of course non of any costumers like any surprises and I wish we as mason have MRI to find out what is behind bricks to inform customers before we start the project. Well, we started talking about whole process and owner giving us this crazy unsafe ideas to do this work, telling me - main structure beam is FINE, just build this walls back on completely gone lintel, then owner said if you can do replace, do this work without any damage inside which is impossible. When I talked with my employees, they wanted to walk away because they don't want to risk their own lives. That main beam was so critical and was about to collapse. On two sides of 3rd floor 2 windows was just simply 2x4 holding all brick work above and they are behind straight horizontal level position. Owner also said he doesn't see any problem. I completely understand people have budged and is hard to pass. I tell my costumers many times how this work will be performed and specially safety of my employees. At that point I wished we did walk away, or I should called City of Chicago inspector because rest of that parapet wall was dangerous (close to city sidewalk) but I did NOT and from that time started all problems with customers. After lowering the price much as possible which is to support with 2 iron 2"x2" beams all damaged brick work above window with cutting drywall inside for order removing old damaged unsafe bricks. After new structure beam installed bricking 3rd inside row of bricks from outside is impossible because middle row is "I" beam so we can't reach 3rd inside row. Also I said to customer when we talk before, they have to find drywall people to repair inside walls after masonry will be done. After 3 hours of talking I said to customer, I will repair your drywall in my free time after season will be over (Thanksgiving, 3 weeks after project complete). They finally agreed and we proceeded with masonry work. In the meantime, customers told us they can't find any contractor who would replace aluminum capping after us, so we reinstall old one which didn't match to new gap at all and customers know from beginning. New brick parapet wall looked great!!!! And I was so happy to find better matching bricks for this project. I can't imagine to brick up this wall with bricks what customers choose before and they agreed. After season was done I contacted customers to repair the drywall but the customers didn't want to schedule another appointment, so I was simply asking for balance. Now they saying I'm refusing to repair drywall for them, which is not true at all. We are closed for winter and have plenty time for any inside repair. I was reaching out to my customers every day, asking when I can start with repairing the drywall inside and I still have no answer at this point. A) Customers didn't provided any storage space for 3000 bricks, sand, mixing mortar. With out any parking spot on small street was even harder top perform this project. Customers were not willing to pay for canopy to protect lawn and sidewalk. Not even blue tarp will not prevent lawn because was high traffic area for approximately 15 tons of material to take care up and down. After masonry work was done, that area was swiped, blower clean and of course all grass was gone after high trafficking and in fall the grass doesn't grow. This only working area is approximately 10'x10' which I was telling many times customers I will replace. B) From pass, when we are starting any project, we are taking pictures of everything what is damaged plus during project we take pictures. I have proof pictures, 4 glass blocks was already damaged before we even started. Also in that glass window you could see a dirt, dust and mold, from having a crack in it for awhile. Cost of damage on glass blocks, it was pressure from 100 years old 1" thin Rust on lintel (if any). NOTE: Please check Google what damage can do old lintels "specially glass blocks" C) It's simply impossible to reinstall old made aluminum capping for different gaps. Plus the customer said, they will find someone. D) Yes, we did break little piece of louver window, because customer left the window open without telling us. Also according to a customer lots of dust in to the unfinished basement area, because of the window. Yes, I provided immediately new piece of louver window but by mistake was different window which was missing too from pass, but customers said that it was ok. E) Also I have pictures proof of height parapet wall, they have design in middle which is easy to build back from picture. As height is same as original (Google Map). Was one brick course higher then common brick wall clay coping on side. The higher middle part was only one brick course different (stone on stone), also you can check Google Map (plus my pictures). Customer mistaken. F) Regarding small damaged area for rebuilding (area above that damaged glass block window). I was always checking with customers if they like to replace damaged stones, we started actually on $1100,-. After little talk we are end up on $800,- with new stones, but customers said, we are paying so much already, please reuse the old ones for $700,-. Customer mistaken. G) It is written on proposal to install black regular roof rubber to cover that gap on new brick parapet wall, which we have done. Not exactly sure what customer is referring to. I) After I found a perfect match and we start to work on new bricks with design soldier brick course which is braking point between old and new part. It's above 3rd floor window, which you can't see even difference between old part and new match bricks part. Not exactly sure what customer is referring to. J) Info #D K) Installation of the chimney cap was simply forgotten, but it was installed immediately after customers called me. Not sure why customers have comment. L) We rebuild big part of front building Elevation (3000 bricks), after customer informed me about half inch hole, it was done immediately. CUSTOMER NOTE: shoddy or improper and sloppy work and MOST importantly how Hynek handled our concerns. Not exactly sure what customer is referring to. Anyway, owner called me after couple weeks if this project is done and asking me if I can stop by to meet to have word about couple of things which I had no problem, because the project went well. At meeting, customers brought big list with any possible problem to get lower cost of extra repair with main structure 3 "I" type of beams above three 3rd floor windows (A-L list above), plus owner didn't mention leaking water garden house (just simply tighten in), cover regular chain link fence etc. I was speechless and probably I said yes to too many things which I should not. After meeting with customers, I had company meeting with all my employees who worked on this specific project and asked for any information to resolved any issues (6 people plus foreman). When I collect all information I informed the owners, I will NOT repair something which we didn't do. In pass I was working 13 years for contractor who's telling me always : Lie, no matter what. Im not that person, that's why I start mine company, And this is true. Owner still hasn't paid the remaining and holding $1500,- for repair drywall, $2500,- for aluminum capping for 12 windows (I heard, owner find contractor for $800,-), $850,- for 10'x10' grass area, $240,- for not sure 3 or 4 glass blocks. This numbers are double normal cost. Plus customer asked my employees to do plaster between outside brick layer and middle without my knowledge (half day of labor) and extra cost (owner didn't mention). That's why I inform customers for collection. Overall, I don't know what exactly customer is looking for, I did as much as I could to make sure project is done correctly. I think that the starting problem was little section 10'x10' grass at front of the property which was only place to work with and I saved tons of customers money to not build canopy and drywall issue which is simple to fix. I was telling and willing to replace for customers grass in Spring and I was telling and willing to repair drywall after Thanksgiving. NOTE: For any customers, please make sure check any possible corners, gutters, downspouts, glass block windows with any contractor before beginning any work so there will be not miscommunication. For this project I have all proof pictures plus Google Map for any customers information. This project I will definitely put on my reference list because front parapet wall looks GREAT!!!!! Main Goal was to stop the leak which was perfectly done. Thank you.