PROFESSIONAL IMPROVEMENTS

This is our second very positive experience with Phil. We have two rental properties in Monticello and do not live in the area, so he is our contact for all items. In the first home he installed an entire new bathroom (not included in the pricing and details above) as well as other projects. In this home he has helped us make the house tenant-ready and has been helpful in all aspects. We would highly recommend Phil for any homeowner project. If he can't do it himself, he knows how to get it done.

Things we were having done were, bedroom with egress window and closet, lights and electrical moved around and put in proper places in bedroom; laundry room, basically walls and closet; a bathroom with toilet, shower and sink/vanity. We met with Phil in late December to sign papers and agree to what we wanted done (I recommend you break everything out in this contract as to what each section entails as there were things that I thought were going to get done but didn't such as plumbing redirected, lights on a separate switch, exhaust for bathroom put in, proper drainage for egress window). Our construction was to start on January 4th and would take approximately 4 weeks. Construction started on time. Before the plumber came, the framing was done which made it difficult for the plumber to get in small area to cut hole in floor for pump to be put in. Plumber (Randy West) did a good job but we couldn't seem to get him back after initial installation of floor pump. During the process of all this, we still had our washer and dryer downstairs and all of our laundry. A lot of our towels and washcloths were used by the guys to wipe things and were destroyed and had to be thrown away. There was nothing put up on the other side of our basement to block the dust and had furniture and other items in the basement that were saturated in drywall dust and concrete dust due to not being blocked. I assumed the contractor would have put up plastic to limit the mess. That was my fault for assuming and not asking. Sometime in early March construction came to a complete halt. One of the workers had become really sick and passed away, and we asked for a 2 week extension while waiting for our taxes to come in for the rest of the money. By this time we had already paid $10,400, but construction didn't continue. We still only had framing and drywall up. I contacted Phil as much as possible via text and calls and Phil was always very quick to reply, however he would say "yep, sorry we got busy on other jobs but we'll be out there next week to get going again." In June construction started back up and Phil had hired another drywaller to come out and finish up what hadn't been completed by the other guy that passed away. He did a decent job and was fast and came when he said he would but it was always in the evening between 8-9pm. The egress window was dug by hand and they placed plastic in the window well with rocks on top. The window well was placed on the cement wall and a large plastic cover was put on top. The cover is too big for the window well and just sits on top. During the egress window installation, we were left in our home overnight with a large hole in the basement wall with only a tarp to cover it. My husband called Phil when he got home and he did say that if anything was damaged that he would guarantee it. Sometime in early June we were able to get the plumber back in to re-route some plumbing on the ceiling but it was only one pipe that he did this with and not all that we thought was going to get re-routed. We did reiterate this many times during the process but again. make sure you are concise on your wishes in the contract. We also stated that we would be moving the washer and dryer over to the east about 4' and this information was never relayed to the plumber so I happened to catch him on a day that he was there and he re-routed the water pipe so that we could do this. So, now that everything is finished, we have had water back up in the egress window from the massive amount of rain, which flooded my son's new bedroom and we now have to have a professional come in and fix the egress window and all the drainage (I messaged Phil the day after this happened and he said that we need to fix the drainage issue ourselves by adding a sump or cutting into the existing tile), the toilet rocks (which we mentioned to Phil and told us to add some shims), there are lots of areas that you can see screw holes still, the light switch to the laundry room is still connected to the main basement light switch at the top of the basement stairs, the dryer vent and the exhaust fan from the bathroom are connected and going out the same vent which causes tons of condensation in the bathroom when I run the dryer (this was mentioned to Phil and he added a filter, which didn't help so he added a baffle of sorts and that still didn't help either but wasn't addressed again), the bathroom light in the exhaust fan has burnt out in less that a month of using it, and we have to run the exhaust constantly due to the amount of condensation building up from the dryer. Overall, Phil seems to be a really good guy but this was our first time hiring someone and feel it wasn't a great experience for us. I like the addition, and overall everything looks ok, just not what I expected in the process.

PROFESSIONAL IMPROVEMENTS are fine. They were good.

We have just begun this project, stay tuned! So far everything is very professional and timely.

We were very pleased with the entire process. The quote was fair and the work was performed quite well. The drywaller ran into some problems, but fixed them without a hitch. Although the work done was quite a bit more involved than what was quoted, the contractor did not charge us one penny more. The worker was very professional and courteous at all times.

They had very good ratings. They did a really good job. We are very happy with them. We were not even here when they came out to fix it. Everything about them is the best.