Papa Bears Remodeling and Landscape Inc.

Terrible job. Both my wife and myself just had a feeling that this would be a disaster from the moment they started pulling off the roof. We hoped for the best in the end we have to fork over another 10k to fix their mistakes. I would stay away from these guys.

He sent four young guys out to do work on the floor. They did a terrible job. One of my cabinet doors are broke, there are smudges on my newly painted walls. The floors are only partially done. The toilet was taken out and he never put it back in. There are nails that are exposed. I called to complain and the owner. He came out to look at the work and said that it was a problem. He was going to call me back and let me know when he was coming back out. I never heard from him. I called several times and could not get a hold of him. When I finally did, he said he put in a complaint with the lumber company he used. I called The lumber company and no complaint was put in. He is unresponsive and will not answer my calls. I just want the work to be finished.

On February 28th, 2011 I provided Papa Bear's and Jay Elko with a deposit to begin building the covers. He stated they were to be completed in a few weeks' time. Two of the three covers were finally delivered on September 9, 2011. The period of time in between was a continuous round of excuses and delays in having my covers delivered. (Admittedly, there was one scheduled time where I had to cancel the delivery but I suspect my covers weren't even built until September anyway.) The excuses ranged from his daughter being sick, his grandmother being sick, him being sick, his truck breaking down, his truck camper/cover not sufficient to cover the radiator covers during a rainy day which we had scheduled delivery, not finding my house/address (although he had been in my home for weeks at a time installing windows and doors), other jobs that got scheduled which conflicted with a delivery, and the list goes on and on. I would call and get no response for weeks. When he finally arrived on September 9 to deliver my three covers, he only had two. He explained that he didn't have room in his truck for the third. I was astounded. I insisted he return within 2 days to deliver the third cover. He never showed up, he never called. After calling repeatedly, he finally answered his phone one nigh at 10pm. He claimed he would come by on another day. He no-showed again. I finally left him a message stating it would be my last. From here I will be contacting the Better Business Bureau, Yelp, City Search and providing this feedback. I will also be seeking to determine if I have any basis for small claims court since he took payment for the materials and didn't not deliver the finished product. Merely because it is far more of an inconvenience/eyesore to have go go out and now find another company to build a third cover to match the other two he delivered. As they say: it's the Principle. I have two covers which match and the third (in my entrance foyer no less) is completely different. Oh, and one of the two covers which was delivered was measured wrong and is too big for my space. I also contacted the door and window company that contracted with Jay to install my windows to ask if they are still using his services. They said they have scaled back working with him because of him being unreliable and not showing up. (This happened during my install as well.) Overall, I think his craftsman ship is decent (with the exception of the mis-sized radiator cover but that's due to laziness and not that he's lacking proficiency in his craft) and he is a nice guy to have around doing work. He's polite, he explains what he's doing and seems genuinely interested in doing a good job. But, unfortunately, there is an undeveloped professionalism that is detrimental to a successful business and it prevents him from doing as good a job as I think he wants to do.

It went very well. I contacted several snow removal services kind of late in the day and was not optimistic about anyone being able to come out in a timely manner. However, he called me back a couple of hours later, came to my house 20 minutes after that, and got the job done quickly and for a good price. I was very pleased.