SEBASTIAN COLE

I gave them the check for $474 which was half down as deposit. They been extremely unresponsive. Not responding to my phone calls. Not showing up when they are supposed to for scheduled appointments. I have had people at the house to meet them for these appointments on multiple occasions. They said that they would refund the money in May, and we have yet to receive that refund. They are now completely impossible to get a hold. They are not return, or accepting, any of our repeated calls.

I was given Terry's name from the Carson Pirie Scott warehouse where they sell damaged furniture for less. My husband had come across an office credenza there that matched the set he has. It was missing a top, the inlayed shelves and feet. When Terry (Sebastian Cole--is a one-man company, plus a very curt admin) came to give me an estimate, I thought I'd have him fix a few other pieces of furniture that have been knicked over the years and several moves. His estimate seemed high to me, but I trusted I'd be getting excellent results since he'd been recommended by a reputable furnture company. The bedroom set in particular is an antique and I was looking forward to the drawers sliding properly and the whole set gleaming once again. That's what I thought was understood. Rather than come back in a week as he said he would, 2 weeks passed and his admin explained he was so booked up. When he arrived, he spent about an hour here. He brought the cut glass and rather disappointingly thin wood for the credenza. Two weeks later he came back with some sample of "feet" for the credenza. He took the dining server door off much to his disappointment that he couldn't just file it down here. Actually, he told me that he was done with the credenza, but when I tried to open one of the doors it was still stuck. So he left with the door. I haven't seen my dining server door since. We had one heated conversation where he told me his wife is very ill and "in America we can do what we want." This was referring to how appauled I was that he wanted to spend only 1 - 1.5 hours making the bedroom set "deluxe." I thought for what I was being charged, the job would certainly require more time than that. I guess he also said this because my Argentine background is evident in my house. He suugested he come over on Father's Day, but I refused, especially because it would be my first one without my father. I told him I was very sorry about his wife. But now it's been weeks and he was scheduled to come back yesterday. He didn't show. HIs secretary didn't call. I'm at a loss for what to do. He cashed the check for $850 immediately and I have gotten 4 shelves and a few knicks covered. I've lost a server cabinet door that I have no idea how to replace.

See above.