Mainstream Home Improvement Inc

This is the second time we've used Mainsteam Home Improvement to replace original windows in our house. Several years ago, they replaced half of our windows. This year, when we decided to replace the remaining 5 windows, they were our first call. The windows work effortlessly and look great! They were professionally installed and the staff was great to work with on this project.

Spencer and his team at Mainstream Home Improvement are fantastic! They provided wonderful service for us replacing our gutter guards. I would highly recommend them to anyone looking for work done on their home and can trust they are in great hands!

Absolutely wonderful. Love what they did and how meticulous they were with my job. I am so proud of how my house looks now! Steve, Spencer and Marcie were responsive at all times and came often to check the progress.

Mainstream Home Improvement replaces my roof. They explained the process well, showed up when they said they would, called with updates, completed the project timely and followed up after completion to fill warranty info out. They are professional and really care that their customers are happy with their service. We recommend Mainstream to all of our Real Estate clients because we know they are honest, do a good job, and have superior customer service!

Experience was terrific from start to finish. Staff is responsive, clear in communications, job was on time, installers were so polite and worked well after 5:00 as well as Saturday to finish up. Clean up showed little evidence they were ever there. We just couldn’t be happier and will use them for our siding job when it’s time. We highly recommend Mainstream.

Great job and followed up to see if we had any concerns, which we didnt

In a time where customer service is lacking, Mainstream brings it back. Great products, excellent prices and fantastic service

Mainstream people were punctual and so very polite. They worked to finish in a timely manner and cleaned up all the debris! We love Mainstream!

They did 2 different groups of window replacements 1st was porch, bedrooms, and bath. Windows looks great and porch turned out better than expected. On both orders the time it took to get the windows seem kind of long but they were special order color match. Ordered the second group of windows and they seemed to take even longer than the first group. Second set of windows were not what I expected. The windows were much smaller than the opening and they filled them in with molding, not what I expected and not like the first set of widows. Sales person did not explain this would happen he said they would fit just like the other windows. The windows also leaked air very bad. They came right out and agreed with me and said the manufacturer would come look at the windows, this is where things went very poorly and unprofessionally. When they called to make the appointment I was out of town and they told me it was probably chimney affect and that I should expect that. Funny they did not mention that during the sale. Owner came out to the house with the person from the plant and they basically said nothing was wrong with the windows but would order and put parts in to help with the chimney affect. When person came out to install parts I showed him what was really wrong, windows not pulling together when locked and was letting the air flow through. They ordered new sashes. When they came out to install the sashes I said the other windows had drafts. They looked at them and schedule another appointment. They found that they never put insulation between window frames and window opening, they also must not have caulked between window and frame. They fixed by stuffing some insulation after pulling the molding on the inside, not a very good fix if you asked me. The sales people said they would insulated between the opening and the windows. I told him this was very important to be as the old windows had terrible drafts. He agreed and said that was very important and the windows with insulation would help me save a bunch with utilities. Still have not received the sashes for the small windows which leak, nor have I received the touch up paint to cover the marks on the window frames. Can not recommend this company

The work was excellent, professional. They also had a service called as a victory lap where in they did a follow up check on the work that they provided.

They were very informative, from process to pricing and the owners came by to talked to me. They were very professional people. They've met all my expectations.

The service was professional, quickly done, high quality and it was affordable. Their was no pressure sales pitch as well. The sales pitch was very well done, very organized and it was very informative. After the job was done, the owner went to do the final walk through to make sure that the client is satisfied.

They were awesome! I would totally use them again, and plan to.

They clearly explained all of the options when they gave an estimate. Very easy to work with and not at all pushy. The work was done in two days, and they cleaned up incredibly well. I was out of town when the work was done, but one of the owners gave me updates on the project, and even sent to me texts with pictures of how things were going. The cost was very competitive, and they were very attentive with follow up to make sure all my questions were answered, and warranty information was clearly explained. All in all, an excellent company with honest, courteous service.

We were not here for the installation. We had Mainstream install siding on our house about six years ago. They were very professional, made changes that we wanted and cleaned up the area. We were confident this job would be completed to our satisfaction. There wasn't any mess left from cleaning out the gutters, which overflowed when it rained. Would use them again and definitely recommend them.

Horrible company! Don't even know where to start. Shingles on house were to match shingles on detached garage, which are brown. They used dark gray on my house. I called the company as soon as I knew there was a problem. I was told by the person I had been dealing with he wasn't an artist and matched it as best he could. If he can't tell the difference between brown and dark gray, he needs to be checked for color blindness. I suspect the shingles they used were left over from another job & they thought they could use them and get by with it. They also pulled trim off and told me it needed replacing but didn't replace it, and the nails holding my gutters in place were sticking out at least half. To top it off, when I didn't pay them all the money we had agreed to as the job was botched horribly, the person I had been dealing with came to my home in the evening and tried to bully me & intimidate me into paying it. I had to threaten to call the police before he left. Wouldn't hire them to do another thing. Worst experience with home improvement project ever!!!

They came in and explained to us about the windows and talked about our options. They came, took out the old, windows, and put new windows in. I think the thing that stands out the most for that company is the little things that's come up since then like in the living room we have the crank windows and one of the handles wasn't working. I called them and within couple of days, they had some come out and fix it although 7 or 8 years have gone by. They were very friendly, helpful, and they cleaned everything up.

Steve the salesman is top notch. Been in the business for 30 years and knows his stuff. Easy to talk to. No hard sell. Provides the best options. Listens well. A bit of an initial hiccup when the installers came and I asked to see their work order. It was different than the contract. Was a communication issue (copied wrong). All was cleared up and the instillation occurred 4 days later. (Thus the "B" for quality). Good thing I checked or else they would have had to rip it out and start again. Finished products are magnificent. The colors match exactly to my house paint scheme and the gutters/down spouts really add a quality touch. They obviously work very well and I look forward to their protection for many years. To top it off, Steve came back for a final walk through. How may installers do that? Not many. I'll both use them again for windows and doors in the future, and, will be a very positive reference. Nice job Mainstream!

Responded promptly to request for estimate and matched their window offerings to our needs. Installation was completed in one day in a professional manner The work crew was experienced and well supervised. Mainstream made the extra effort to make sure we were happy with the job. The windows are very high quality..

Measuring was done by two people at different times and the windows fit perfectly.

We needed to replace our roof and gutters as part of the contract to sell our house. Mainstream came highly recommended by family members. Chris came to the house to give us an estimate and explain what would be done. Our house is 100 years old and had the original wood shakes plus two layers of modern shingles, only one of which was apparent at the time of the estimate. Chris explained up front that if they found another layer, there would be additional cost for the labor to tear that off. We were working against a deadline to meet our buyer's closing date demands, and Mainstream wiggled us into the schedule. The crew started at daybreak and worked until just after dusk each day. The crew communicated with us about anything unusual that we might hear or see (it's unnerving having banging and sliding and shouting on your roof). When they found some rotted wood, they discussed our options with us, including what it might cost (we replaced the rotted wood, even though it wouldn't be seen or likely even discovered until someone else redid the roof in 30 years). Marcie at the office called to let us know about administrative and billing issues, and Tim came to go over what was done after the fact in a "victory lap" review. The crew swept and cleaned up enough for us to come and go as we needed during the project. We are very satisfied with the quality and speed of the work. We were quoted a lower price by another outfit, but I didn't have the confidence in the quality that I did with Mainstream.

llGreat! The windows were ordered the day we agreed to the pricing and time line. The windows were installed ahead of schedule and the workmanship was professional. They cleaned up every piece of scrap and left the rooms as they found them. I would definitely use them again.

They were great to work with from the start. They provided service a few years ago, and I have asked them recently to look at something and they came made it right no questions asked with the same professionalism that we had from the start. I would definitely call on them again should other projects arise.

Very good service. Very good job. Good products with good warranty.

the service was wonderful, very prompt and friendly men who put in the windows. They knew what they were doing, did not stop until all the windows were in, and made sure the windows were cleaned,and put the blinds back up after finished. I would highly recommend them to anyone.