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Integrity Heating & Cooling Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Our Company’s mission, quite simply, is to live up to our name! Definition of Integrity. In-teg-ri-ty (noun). INTEGRITY is a concept of consistency of actions, values, methods, measures, principles, expectations and outcomes. In ethics, INTEGRITY is regarded as the honesty and truthfulness or accuracy of one’s actions. Additional phones - (815) 723-2711, (630) 343-0778. Additional emails - [email protected] and [email protected]. Cost is determined by the job. Additional Web address - www.WeHaveIntegrity.com.
Business highlights
Emergency services offered
30 years of experience
Services we offer
A/C, Air Cleaners, Boiler Systems. New Installations. Free Estimates. Humidifiers, Fast repair of Furnace, Thermostats, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5179 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 6% | ||
| 3% | ||
| 4% | ||
| 7% |
Showing 76-100 of 179 reviews
Rita C.
Jul 2015
7 Years ago we had our heating and a/c replaced and purchased a Trane unit from Integrity. The price was competitive and they seemed competent. Unfortunately our lack of knowledge about heating and a/c and their lack of integrity was a bad combo. We had them service our unit over the years always asking what condition or unit was in or if we needed to do any kind of maintenance. They always told us our system was in good shape and never said quoted us any additional service, they only did the minimum and apparently not well. Our system had not been cleaned properly, our filters they installed were the wrong size and installed backwards, they installed the filter for our unit mounted humidifier backwards causing water to pour out of the unit. We have had to replace our entire a/c system this summer due their incompetence. It was less than 7 years old! There were numerous problems with the way they installed our system taking numerous shortcuts that also shortened the life of our system (no dampers, vents in the wrong place, bad plastic tubing, etc.). I feel very taken advantage of. When we tried to address some of these issues with Integrity they were rude and uncooperative. Never ever again!
Response from Integrity Heating & Cooling Inc
"First, it needs to be clarified that we did not perform any work for this customer in July 2015. We installed a new furnace, A/C and humidifier in 2008. Because we keep all of our service and installation records, I was able to pull every appointment we've had with this customer. Our records tell a very different tale. Since the time of installation, we have never been to this customer's home until May, 2014 (6 years after installation). We have absolutely not serviced their units "over the years" as the customer claims. Also, whenever we install new systems, we always make it known to the customer that annual maintenance (cleanings and tune ups) are very important. When our service technician arrived (6 years later) he found the A/C coil completely frozen due to lack of maintenance on the A/C unit. We added refrigerant and got it up and running. The next time we were there, our technician found a faulty voltage absorber. Again, at the time of installation, customers are made aware that we are not responsible for current electrical systems in the home. We did not replace any electrical components at the time of installation. At this service appointment, our technician changed a faulty voltage absorber, and also recommended a cleaning and tune up (declined by the customer). Finally, our last visit to her home was in November, 2014. And it was only to service the humidifier. After our technician left, the humidifier still had a minor leak. We sent another technician to service it. He replaced the pad, cycled the system and everything worked fine. We have not heard anything further from this customer since then. Neither for service nor any complaints from this customer. So we're a little baffled by this terrible review and rating. Due to the fact that this customer has had a system for 6 years, with no maintenance, it's safe to assume that all the units (furnace, A/C and humidifier) have been working just fine. We pride ourselves in quality installations, service and customer service. We do not engage in "shortcuts", nor do we "take advantage" of our customers, as stated in this review. Check out all our review and you'll find many happy Angie's List Members!"
Sarvesh V.
Jul 2015
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Robert E.
Jul 2015
unknown
Troy D.
Jul 2015
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Mamie L.
Jun 2015
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Greg S.
Jun 2015
unknown
Response from Integrity Heating & Cooling Inc
"Thank you, [Member name removed] for trusting Integrity Heating & Cooling with your HVAC needs. We look forward to providing you with many years of reliable service for years to come."
Evelina L.
Jun 2015
Company said nothing would be covered simply because they had no been called to clean it prior to unit going out. A wild animal bit thru wires and I was forced to pay an extremely high and overpriced for replacing contactor and capacitor and some wires. Really $1,000! Come on, I called another air /heating company afterward and they said those units were way over priced. Integrity charged $484.00 each! How in good faith can this company remain this is outrageous.
Brad H.
Jun 2015
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Lori M.
Jun 2015
unknown
Response from Integrity Heating & Cooling Inc
"We're so glad to hear that you are pleased with your installation. We look forward to having a great relationship with you for years to come! Thank you for trusting Integrity Heating & Cooling with your home comfort needs."
Lauren A.
Jun 2015
unknown
David C.
Mar 2015
unknown
Response from Integrity Heating & Cooling Inc
"We appreciate your business. Thank you for choosing Integrity Heating and Cooling. Have a great day!!"
Tim S.
Mar 2015
New air conditioning and heating was installed on 3/16/15. The air conditioning went out 3&1/2 months later on Saturday, 8/1/15, in the middle of a heat wave.
I'm reading directly from the Integrity website, "Need a repair or service call? We have a truck in your neighborhood. Call us now! 708.389.3327. Fast response time! Emergency Service! Call now! 24 hour HVAC Service Guarantee: we will respond to your call and repair your heating or cooling problem within 24 hours, or we will put you in a hotel for the night."
Since everything was under warrantee. I anticipated no problems. I called the number given, and got an answering service. The service stated that they would text the repair technician on duty. I waited an hour and called again. I got the same response. An hour later I called again. This time I also stated that there was an elderly person in the house who would have to be moved if the air conditioning was not repaired soon. The answering service stated that they did not know why the technician was not responding, however they would text all of the information again. An hour later I still had no response. I called the answering service a 4th time and again stated I had an elderly person in the house. The service stated that they would call a manager at home.
Five hours after I made my first call, the manager (Laura P.) called me. My first question for her was about the delay in responding. Her answer was, "The office is closed on weekends." I asked about the 24 hour statement on the website. Her answer was that they do "take" messages 24/7. I asked when my calls would have been returned if I had not pestered the answering service. Her answer was "Monday 8/3," which was 48 hours later. I asked when a repairman could come out, and was told "Tuesday, 8/4," 72 hours later.
At that point I became very angry. I said that the website was deceptive, and they were being insensitive to the older person in my home. The manager stated she was not told by the answering service that there was a senior citizen in the house. The answering service said they did. The manager said that in view of that fact, a technician would be out the following day.
The next day, Sunday 8/2 at 1:00 PM a very nice, polite and apologetic technician arrived. An hour and a half later the air conditioning was working fine. The service order stated, "Found unit low on R-410A. Charged 8 ounces of R-410A." I asked what that meant. The technician stated the air conditioner had been improperly charged when it was installed. He also stated that he was the technician on duty the previous day, and had never received any of the text messages from the answering service.
I have no idea who or what to believe. Based on some of the company's responses to poor reviews, they appear to be very defensive and hypersensitive to criticism, so I doubt I'll ever find out what the actual truth is. I'll be very interested to see how they respond to this review.
Response from Integrity Heating & Cooling Inc
"Thanks for providing the wonderful review. We are happy to hear that you appreciate our services and we are even happier to hear that you are a very satisfied Integrity Heating and Cooling customer! We look forward to providing you with quality service for many more years to come!"
Cathy W.
Jan 2015
Install team was there right on time at 8am. They realized there was a great deal of custom sheet metal required as they were replacing a 40 year old furnace with a large footprint. Additional fittings were ordered and delivered by company personnel. The installation turned into an all day job, and was not completed until nearly 7pm. The installation team of Mike and Dave were very professional and showed a strong desire to do an outstanding job. I am glad this was not their first furnace installation, because it required expertise above most in the industry. I don't think they even stopped for lunch. Outstanding job !
Response from Integrity Heating & Cooling Inc
"We appreciate you sharing your experience that you had with Integrity Heating and Cooling. We look forward to maintaining your new HVAC system for years to come. Thank you for taking the time to share your experience. We love our customers!!"
Dennis M.
Jan 2015
Five days ago I had a HVAC system installed by Integrity Heating & Cooling, my first experience with them. From the salesman, to the office person and the installer; all were very pleasant, friendly, helpful and able to answer any questions I had to my satisfaction. From the time I received my quote from Integrity, one of four, we had some minor health issues in the family; which delayed the project somewhat.
Integrity kept following up like any professional business should do, and when the health issues were behind us I scheduled the install. They said they would be at the house at 7:30 am, and they were. Very punctual. The installers (two gentlemen) were very knowledgeable about their specific tasks in the installation process and very accommodating to my requests and questions. The system I chose (97% efficient furnace) replaced an 80% efficient furnace, so a different exhaust line had to be installed rather than using the existing chimney. They took care in their drilling and finished the job by sealing all open areas and cleaning up from around them.
The office reached out to me two days after install to ask how it went and see how the system was operating. All is very good. The variable speed blower that is left on all the time makes a tremendous difference in keeping the entire house at one temperature rather than having the lower floor colder than the upper floor. The blower slows down, but keeps pushing air when the thermostat is not calling for heat.
I also learned that Integrity offers both military and senior citizen discounts on their service programs, but check with your salesman for specifics.
As I said, we are very happy with Integrity Heating & Cooling from start to finish with our project. I have already referred them to some friends.
Dennis Mitzner
Oak Forest, IL
[email protected]
Integrity kept following up like any professional business should do, and when the health issues were behind us I scheduled the install. They said they would be at the house at 7:30 am, and they were. Very punctual. The installers (two gentlemen) were very knowledgeable about their specific tasks in the installation process and very accommodating to my requests and questions. The system I chose (97% efficient furnace) replaced an 80% efficient furnace, so a different exhaust line had to be installed rather than using the existing chimney. They took care in their drilling and finished the job by sealing all open areas and cleaning up from around them.
The office reached out to me two days after install to ask how it went and see how the system was operating. All is very good. The variable speed blower that is left on all the time makes a tremendous difference in keeping the entire house at one temperature rather than having the lower floor colder than the upper floor. The blower slows down, but keeps pushing air when the thermostat is not calling for heat.
I also learned that Integrity offers both military and senior citizen discounts on their service programs, but check with your salesman for specifics.
As I said, we are very happy with Integrity Heating & Cooling from start to finish with our project. I have already referred them to some friends.
Dennis Mitzner
Oak Forest, IL
[email protected]
Response from Integrity Heating & Cooling Inc
"We are glad to hear you are happy with your installation. We strive for only professionalism and %100 customer satisfaction. Thank you for choosing Integrity Heating and Cooling. We appreciate your business. Thank you for referring your family and friends!!"
Jennifer A.
Jan 2015
Our old furnace died so called Integrity based on the good reviews here. Repairman arrived on time and was very professional. Decided to replace rather than repair, and found their price to be comparable to what the average cost is in the area (based on Home Advisor information). A few hours later, the installation professionals arrived, and they worked very hard (in a very cold house) installing not only the new furnace but new A/C (which was surprising considering how cold it was outside). The HVAC apprentice was the lucky one who got to work outside, but not a single complaint was heard. They were very professional and respectful of our home (thoroughly cleaned up throughout and when they finish). Additionally, they did a little extra work as well, including putting the a/c on a pedestal, gave a new digital thermostat, vacuumed out the vent, and created easy access to the furnace filter.
Overall great experience.
Overall great experience.
Response from Integrity Heating & Cooling Inc
"Thanks for providing the wonderful review. We are happy to hear that you appreciate our services and we are even happier to hear that you are a very satisfied Integrity Heating and Cooling customer! We look forward to providing you with quality service for many more years to come!"
Veronica D.
Dec 2014
We have been using their services for about four years. They are very professional and punctual. They are honest and everything worked out great.
Response from Integrity Heating & Cooling Inc
"We appreciate your feedback. We look forward to maintaining your unit for many more years to come. Thank you for taking the time to write a review. Happy Holidays!"
Natalie B.
Dec 2014
Rick came out for a routine cleaning of two 18 year old furnaces. He said he found cracks in the heat exchangers and recommended that the units be replaced, especially due to age and because cracks in the heat exchangers could lead to CO poisoning. Because I had the day off work and because the crew could service me that day, I agreed.
The two-man crew (and I am ashamed to say I forgot their names) came within an hour, were very friendly, professional, showed me the cracks when the units were outside, and cleaned up after themselves.
They also told me that the special air cleaner+ expensive filters that I had been using for nearly 18 years may have caused excess heat to build up... leading to the cracks. They recommended plain filters -- not pleated ones -- in the future with monthly changing.
The lead serviceman was training his helper. He was very patient, and I could hear him give advice and explain why things were done certain ways.
I would definitely recommend this service provider to others.
The two-man crew (and I am ashamed to say I forgot their names) came within an hour, were very friendly, professional, showed me the cracks when the units were outside, and cleaned up after themselves.
They also told me that the special air cleaner+ expensive filters that I had been using for nearly 18 years may have caused excess heat to build up... leading to the cracks. They recommended plain filters -- not pleated ones -- in the future with monthly changing.
The lead serviceman was training his helper. He was very patient, and I could hear him give advice and explain why things were done certain ways.
I would definitely recommend this service provider to others.
Response from Integrity Heating & Cooling Inc
"Thank You very much for taking the time to write a review for our company. We love to see that our company is standing up to our name... Integrity. We are extremely glad to hear you are happy with the service from start to finish you received. We love our customers. Happy Holidays!!"
Brian B.
Nov 2014
The installers brian and dave (hope names are correct) were very helpful they explained any questions we had. Also a plus i honestly have never seen such a cleaner work area when they were done
Response from Integrity Heating & Cooling Inc
"We appreciate your kind thoughts about your experience with Integrity Heating and Cooling!! We strive for customer satisfaction. We look forward to maintaining your new HVAC system for years to come. Thank you for choosing Integrity Heating and Cooling. We love our customers."
Jim F.
Nov 2014
Technician arrived, diagnosed and proposed a course of action. The problem was intermittent and as one would expect, the furnace worked when the tech arrived. The tech provided a bare minimum solution as well as a more complete solution, without pressure to take the more expensive route.
After the decision was made, it was implemented quickly and presented paperwork for payment.
After the decision was made, it was implemented quickly and presented paperwork for payment.
Response from Integrity Heating & Cooling Inc
"Thank you for choosing Integrity Heating and Cooling!! We appreciate your time to write a review. Have a great day!"
Matheson J.
Nov 2014
We got home on a friday night (6:30PM) and found our house dark and cold. It was apparent that the furnace was not working correctly. We called Integrity Heating and Cooling and they said they could have a tech out to our house within the hour. Jose arrived after only 30 minutes, which was a relief because we were COLD. He was very polite and professional. Jose diagnosed the problem, fixed it, and gave recommendations about how to avoid similar issues in the future. We were only charged for the service call and Jose was gone within 30 minutes. Now we are toasty and warm. Thanks Jose!
Response from Integrity Heating & Cooling Inc
"We are grateful for the review. I am so glad to hear you are happy with the service you received. I will relay your compliments to Jose and his manager! We are always here to help with your HVAC needs!! We want your family and you to stay WARM this winter. Thank you for choosing Integrity Heating and Cooling!! Have a great day!"
Rebecca B.
Oct 2014
After getting MANY quotes for new furnace and a/c units for my home we decided to go with Integrity. From the very first time the salesman, Jeff, came to our home we were impressed with the professionalism and value of quality Integrity offered. We took quite a while to come to our final decision and because Integrity kept in constant communication with us, we decided to choose them to install our new system. They weren't the cheapest quote we received, but they definitely had the most to offer in terms of warranty, product reliability and other incentives. We went with a 97% efficient, two stage furnace and 2.5 ton ac unit. The ac unit had to be moved from the yard to the side of the house which required additional electric and line set work.
When the installers arrived and began working (my husband who is NOT easily impressed) kept commenting on how much he liked the fact that our installers kept him involved in the process. My husband is a very mechanical person and wanted to attempt the install himself so for the professionals to keep him looped in was awesome. The installers were courteous and respectful. The install took a little longer than WE anticipated, but upon speaking with the installers it was exactly the amount of time they anticipated given our specific job.
I would HIGHLY recommend Integrity for your ac & furnace needs! They might not be the cheapest quote, but for what your getting the quality and professionalism MORE than makes up for the slightly higher price tag. (And I do mean SLIGHTLY)
When the installers arrived and began working (my husband who is NOT easily impressed) kept commenting on how much he liked the fact that our installers kept him involved in the process. My husband is a very mechanical person and wanted to attempt the install himself so for the professionals to keep him looped in was awesome. The installers were courteous and respectful. The install took a little longer than WE anticipated, but upon speaking with the installers it was exactly the amount of time they anticipated given our specific job.
I would HIGHLY recommend Integrity for your ac & furnace needs! They might not be the cheapest quote, but for what your getting the quality and professionalism MORE than makes up for the slightly higher price tag. (And I do mean SLIGHTLY)
Response from Integrity Heating & Cooling Inc
"We are grateful for the kind words about your experience with us. We look forward to maintaining your new system for years to come. Thank you for choosing Integrity Heating and Cooling! We love our customers! Have a wonderful day!"
Joanne B.
Oct 2014
It's perfect for our house. I like it because the return is in our family room and I don't even hear the return sound. With it we got our ducts cleaned. They also put a humidifier in. I am 100% satisfied.
Response from Integrity Heating & Cooling Inc
"We are so glad to hear you are happy with the service you received! Thank you for choosing Integrity Heating and Cooling. We look forward to serving your HVAC needs for years to come. Have a wonderful day!"
Catherine M.
Oct 2014
unknown
Response from Integrity Heating & Cooling Inc
"Thank You for taking the time to write a review. We appreciate your business. We look forward to serving your HVAC needs for years to come. Have a great day!"
LARRY L.
Oct 2014
unknown
Response from Integrity Heating & Cooling Inc
"We appreciate you taking the time to write a review. We love our customers. Thank you for choosing Integrity Heating and Cooling."
Bruce G.
Oct 2014
What a great job! Both guys were very professional, friendly and answered all my questions.
They were the low bid by $4,000. You can't go wrong with this company.
Exceptional customer service and follow-up.
They were the low bid by $4,000. You can't go wrong with this company.
Exceptional customer service and follow-up.
Response from Integrity Heating & Cooling Inc
"Thank you for choosing Integrity Heating & Cooling! We look forward to maintaining your new equipment for many years to come! We love our customers!!"
Licensing
State Contractor License Requirements
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FAQ
Integrity Heating & Cooling Inc is currently rated 4.5 overall out of 5.
Integrity Heating & Cooling Inc accepts the following forms of payment: CreditCard
Yes, Integrity Heating & Cooling Inc offers free project estimates.
No, Integrity Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Integrity Heating & Cooling Inc does not offer a senior discount.
Yes, Integrity Heating & Cooling Inc offers emergency services.
No, Integrity Heating & Cooling Inc does not offer warranties.