Integrity Heating & Cooling Inc

I had Integrity replace our old digital thermostat and install a WiFi thermostat. This was one of the best moves I made. It is really easy to use and let's me control my Air conditioning and furnace from my phone. Definitely worth the money for the since my schedule changes from day to day.

It went better than expected. the technician was very professional,as well as very friendly. there was a dead bird stuck in my outside unit, it took a few minutes to take out so the technician only charged me a diagnostic/travel fee. I would definitely use this company again.

Drained and hauled old hot water heater. Installed new one and cleaned up.

i've only used Integrity for all my HVAC services ever since they installed my furnace and A/C. They are knowledgeable, courteous and always discuss any concerns I have. I continue to recommend them to my friends.

Very well. They fixed the unit very quickly and they were easy to deal with. The price was very reasonable.

I can't begin to tell you how very professional and accommodating the folks at Integrity are! when becoming a home owner, replacing your entire heating and cooling system seems like a nightmare. I was so very pleased to have such a warm and kind voice from Mona at the office schedule the estimate. Jason was so prompt, and professional. He never tried to sell me too hard, and just gave me the plain facts, as well as a complete quote with many options to choose from. I called him back 3x with questions, and he answered everyone of them spot on. Then Tony came to install my new system. He was fast, efficient, clean and very personable. He explained everything to me, and then again when my husband came home. The whole process was seamless, and I really feel like I got a quality system for a good deal.

The technician quickly diagnosed the problem, replaced the part and voila, AC is back on. I would highly recommend Integrity Heating & Cooling to those who are in need a trustworthy company.

The technician was very thorough and professional.  He explained everything to me in terms that I would understand.

The tech seemed to know his stuff!  He was quick to identify the issue and had the part available in his truck. Great experience!

Initial consultation with sales representative was fast and pretty cut and dry. I had no follow up call. Once I decided to go with their service, I called sales rep to schedule an installation appointment. Their hours of installation were within reason (although they do not offer weekend installations). Installation crew showed up on time and performed the service within the time frame I was told.

Unfortunately we have found that the work done by  Integrity heating & cooling can be described MORE as cheap, deceptive, and incomplete and LESS as anything really relating to its name. We have since found that with the installation of our furnace the installer had taken a lot of shortcuts and really did a lazy job.  How do we know this?   Imagine turning on your furnace on a cold Chicago night and the smell of sewer fills your home.  After a course of time relying only on our fireplace for heat, and bringing out multiple plumbers to inspect every aspect of the sewage system, the cause was not found.  We decided to contact Integrity to come out and assess the installation. In talking to others, they suggested the furnace must be installed over a drain that may have dried out. 

Integrity sent out a technician and said he would not do any work until the furnace was cleaned. But did not give a reason why. We stressed the call was to find if there was a drain under the furnace and to look for a drain, but he refused to do what we requested until he cleaned the unit. After the call he verified there was no drain under the furnace. We were stumped! And still using the fireplace for heat, or using the furnace until we couldn't stand the smell of sewer any longer. Fast Forward to a year later we decide to have another plumber come out with a camera to look under the furnace for a drain. What did he find? A DRAIN! Upon opening the furnace unit  we found SO MANY ISSUES. Instead of building up a wooden floor (as the previous furnace had), the installer had removed the bottom of the furnace to account for the drain and taped up the drain with electrical tape that had melted and wrinkled from the heat. Where did this drain lead? To the sewer pit! Therefore every time we turned on the furnace the blower was p ulling the fumes from this drain up into our air ducts and filling the home with this odor. To make matters worse, they slid an unused  AIR FILTER into the bottom of the furnace to cover the drain in place of a metal flooring as we had before. 
We contacted Integrity H&C to let them know of our discovery and asked that they stand behind their name and make a good faith effort in making things right in this installation. They explained they would need to charge us to come back out to fix the problems and stopped returning our phone calls and emails even after photo proof was provided.
Upon further inspection of our furnace installation we also discovered the following: 

1. The humidifier drain line was cut and removed.
2. The condensate drain was cut and did not have a trap installed. Instead, paper towels were shoved down the pipes to block anything from coming out. 

In summary, it is unfortunate Integrity H&C did not stand up to their name in our situation and wanted to warn any future consumers from using this company in the future. After many service calls and $$$ spent on multiple visits to find the problem we are extremely disappointed in the work that was done by this company and even more upset that they are not willing to correct a very incomplete and lousy installation. 

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Integrity came out to give me an estimate very quickly. I really like the sales guy (sorry, I can't remember his name). He explained all the different options in a much more clear manner than the previous two estimators I had come out. And when he gave me the estimate I accepted immediately because it was about $2500 less then the lower of the other two estimates I got. He was at my house on a Saturday and we set up the install for the following Tuesday.The installers did a really great job. They had to bring the compressor unit up to the roof of my townhouse (three flights up) and not a bang or a scratch. The other two companies said I'd need a crane. It took about 7 hours and they worked the entire time with barely a break. They left absolutely no mess and everything looks great. My only complaint in this process was that they said they would be at my house at 7 AM, but didn't show up until almost 9, and I had to call a couple times to check on what the story was. So my day started off a little frustrating, but otherwise a great job.

unknown

My wife saw an ad Integrity ran in the Angie's List magazine for free 5 year financing and all sorts of freebies thrown in with a new HVAC. I called them up that week and was able to schedule an appointment on the upcoming Saturday for an estimate. The estimator (Jason, I think) came and took a look at our existing system (17 years old) and then sat down with me and explained to me all my options. Along the way he explained all the technology in detail, drawing sketches to assist, in a way that was very easy for me to follow and understand. He made a suggestion based upon my feedback and did an estimate for the options I was most interested in. I already got two bids from other contractors, both of which came in at similar prices to each other. When Jason showed me the price it was a good $3000 less than the other two bids I received. I stopped him before he was going to show me other options and told him I was sold. He then scheduled the install for the next Tuesday (3 days later).
Here's my only complaint. The installers were supposed to come at 7:30 AM By 7:50 they had not come, so I called. After checking I was told they got stuck in traffic and we be at my house in about 10 minutes. They didn't get to my house until 8:30. An hour in the scheme of an 8 hour install isn't that big a deal, but I had other things to do that morning that I didn't do because of the time they were supposed to come.
Aside from that, the two installers did a fantastic job. Everything looks very well put together. There was absolutely no mess. They offered to vacuum, but I told them to skip it because there was really nothing to vacuum up. I really felt bad for them because my air conditioning compressor is on the roof, three flights up. We have narrow hallways, but they didn't leave a mark on our walls. Funny thing is that the other two contractors I got bids from said they would need to bring in a crane. These guys said it was no big deal to go through the house.
To top it all off, I just got a letter in the mail from them reminding me to register the furnace and air conditioner and supplying me with the serial numbers so I didn't have to go find them myself. I am very pleased with my experience with Integrity.

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unknown

The technician came exactly when the appointment was set, he took off his shoes and was very friendly and knowledgeable.  My furnace was cleaned and tuned up as expected.  Integrity installed my furnace and I've been happy with it ever since.  I'd highly recommend them for your HVAC needs.

unknown

We received several estimates for a new heater and air conditioner.  The estimator was very professional and prompt.  He had great follow-up and wasn't overly aggressive.  He was willing to negotiate on the price with me.  I was nervous having them do the work because of some of the reviews I have read and I have to say that they did a terrific job.  The installers arrived right on time, 7:30 am on a Saturday morning and didn't leave until around 3:00 pm.  They were very clean and didn't leave any type of mess. They laid down tarps from my front door to the basement, which was much appreciated.  They took out all of the equipment and swept everything up.  When they were done, they showed us all of the new hardware and explained everything to me.  Because of the weather, he explained that the a/c is hooked up, but that they have to come out in the summer to properly charge the unit.  They also offered great incentives, a new thermostat, UV air cleaner and two years free maintenance.  My husband and I have been very pleased with the work.

unknown

My experience with the install was terrible, there was some sloppy work done ( a lot of patching and tapping on the unit, a water boiler that barely fits and looks out of place, whistling and humming noises from the equipment that they insist are normal, but gave two different explanations for it, the manager said that it is the coolant circulating, but the installer said its the blower pushing air and its probably a small hole or opening in the duct that sounds like whistle,  no cover for the filter that they said it does not come with one and when I insisted they got one), and some attitude from the manager when she was informed that there was some damage done to the drywall, dirty walls and doors that he finally agreed to patch and wipe down, and the patio door step limestone that was damaged from the  installers moving the equipment in and out. The installation was very unprofessional, there was damage done to our home that they promised will be taken care of, but they never returned our calls or emails and it has been over a month. We send numerous emails to customer service, (Gabrielle Logan customer service manager) with no response, (Denee Jordan office manager) with no response, installation manager Brian who promised he will get in contact with us within two days, that never happened.. my email to office manager Denee Jordan (For the last two weeks you installation manager Brian  has not return my calls, where he promised to take care of the damaged patio door limestone that was damaged by the installers moving heavy equipment in and out through the patio door, and was very rude and confronted me with aggression when is I called him with my concerns at the end of the installation, and he completed  some sloppy patching and wiping of the walls (with glass cleaner and they now need painting) acting like it was not his job, although the damage and reaping to the wall was caused by the installers.)  We had complained from the beginning that  something was wrong when there was whistling noise when the AC came on, coming from the furnace, but they insisted it was all normal, we finally had to call and pay another company to troubleshoot the system and what the found was very disturbing, the supply return from the furnace was not connected or improperly connected with 50 percent of the air escaping in the rear supply duct that was not visible from the front. (What the other company is proposing are the following: 

Notes:

"Furnace Making Noise . Checked unit and found supply and return duct not insulated supply flex runs

not insulated supply run on top of furnace not connected properly this is causing new furnace to make

whistling noise . Customer would like estimate to insulate supply and return ducts and plenum to stop noise that is coming from new furnace installation."  After I send the report to them with pictures and video, they came back and hooked up the air supply ducts but they also removed the volume dumpers from both supply ducts in order for the whistling noise to go away, but this has created an unbalanced system where it gets too cold or too warm upstairs than downstairs in our home, we have informed them of the problem with research done see below,  but have never responded.

 ---IMPORTANT NOTE: Single leaf dampers are not permitted as the sole means of balancing under any circumstances.

?SMACNA? (Sheet Metal and Air Conditioning Contractors National Association,

Inc.) publishes a wide range of Industry Standards. ¶7.3.3 of their ?Residential

Comfort System Installation Standards Manual? Seventh Edition 1998 provides

the basis for our statements about opposed blade and single leaf dampers.



?ACCA? (Air Conditioning Contractors of America) also publishes a wide range of

Industry  Standards. ¶8-2 of their Manual D (?Residential Duct Systems? 2006) is

aptly titled ?Balancing Dampers Are Required?; it says ?? a balancing damper

must be installed in each runout duct.? (That?s the same as ?branch? duct).



Finally, balancing at outlets is problematic at best: The settings can?t be locked,

and objectionable air noise usually develops; balancing with volume dampers

solves both problems.

 We paid  $350.00 to replace our patio door limestone sill with no reimbursement from Integrity heating and cooling, we have being charged premium for equipment and installation that costs half of what we paid for. it is basic level not top or even medium level, beware of false advertising from Integrity heating and cooling, they advertised half price on new furnace AC and 50% off on installation, and then they insist this is not for the equipment that you are interested in.  They have unprofessional installers, they have no customer service, they will not respond or take responsibility of any wrong doing. I cannot recommend or do business with this company in the future.

unknown

Everything was done in a very professional and timely manner.