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Integrity Heating & Cooling Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Our Company’s mission, quite simply, is to live up to our name! Definition of Integrity. In-teg-ri-ty (noun). INTEGRITY is a concept of consistency of actions, values, methods, measures, principles, expectations and outcomes. In ethics, INTEGRITY is regarded as the honesty and truthfulness or accuracy of one’s actions. Additional phones - (815) 723-2711, (630) 343-0778. Additional emails - [email protected] and [email protected]. Cost is determined by the job. Additional Web address - www.WeHaveIntegrity.com.
Business highlights
Emergency services offered
30 years of experience
Services we offer
A/C, Air Cleaners, Boiler Systems. New Installations. Free Estimates. Humidifiers, Fast repair of Furnace, Thermostats, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5179 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 6% | ||
| 3% | ||
| 4% | ||
| 7% |
Showing 126-150 of 179 reviews
Sue H.
Sep 2013
I had a number of estimates, as I always do. I want to be an informed consumer and Jason, the salesman, took his time to make sure that I understood what the products were.
The guys were ready to go, just one week after I received my estimate. They arrived right on time--7:30am! I didn't mind since I figured the early they got started, the earlier they would be done. I was really surprised that it took all day, but there was a little glitch with the water heater needing to be converted to electric, so it took a little longer. The guys worked their tails off, even taking turns when it came to lunch time.
Everyone I encountered was really nice and patient. When the job was done, one of the guys was pointing out the fact that they had taped all of the duct joints and he said that it makes him sad "because he has to cover up all of his work". I really liked that he took pride in his work, which was evident not only by his words but by the work.
My parents also had their AC and furnace done by Integrity. They recommended them highly and I would certainly do the same! Get all of the estimates you need to feel good about it; I'm sure that Integrity will do their best to give you fair pricing.
The guys were ready to go, just one week after I received my estimate. They arrived right on time--7:30am! I didn't mind since I figured the early they got started, the earlier they would be done. I was really surprised that it took all day, but there was a little glitch with the water heater needing to be converted to electric, so it took a little longer. The guys worked their tails off, even taking turns when it came to lunch time.
Everyone I encountered was really nice and patient. When the job was done, one of the guys was pointing out the fact that they had taped all of the duct joints and he said that it makes him sad "because he has to cover up all of his work". I really liked that he took pride in his work, which was evident not only by his words but by the work.
My parents also had their AC and furnace done by Integrity. They recommended them highly and I would certainly do the same! Get all of the estimates you need to feel good about it; I'm sure that Integrity will do their best to give you fair pricing.
Response from Integrity Heating & Cooling Inc
"Thanks so much for this review and for sharing your experience with Angie's List Members! We look forward to helping you maintain your HVAC equipment for years to come!"
Michael S.
Sep 2013
This work was for a rental unit occupied by my son and his family. This is the second furnance and AC I needed replaced this year. The first being my primary residence (Integrity won that work also).
The a/c died during the last heat wave. Being that my grandchildren (ages 1 & 3) were affected, I scheduled an appoint with Integrity to receive a quote based on my tight schedule.
I had also received quote from a competitor so I had a good idea where pricing should be.
On the day of the appointment, I received an email about 20 minutes before the appointment that Jason (including his picture) from Intergity was on his way for the scheduled appointment to provide a quote.
Jason walked me through various options and recommendations. Based on knowledge gained from previous research I knew what was required. Jason did not know this and I appreciated that he did not try to oversell.
Additioanally, I asked for a specific price and on the spot Jason called his boss to get the OK.
After we worked out the details, arrangements were made for next day installation.
The installers were right on time, introduced themselves, walk me through what was going to happen and gave a good estimate of time to complete the job.
They left the place as clean if not cleaner than when they arrived.
I appreciate the professionalism, consideration of my time constraints and pricing flexiblilty Integrity Heating& cooling provided.
The a/c died during the last heat wave. Being that my grandchildren (ages 1 & 3) were affected, I scheduled an appoint with Integrity to receive a quote based on my tight schedule.
I had also received quote from a competitor so I had a good idea where pricing should be.
On the day of the appointment, I received an email about 20 minutes before the appointment that Jason (including his picture) from Intergity was on his way for the scheduled appointment to provide a quote.
Jason walked me through various options and recommendations. Based on knowledge gained from previous research I knew what was required. Jason did not know this and I appreciated that he did not try to oversell.
Additioanally, I asked for a specific price and on the spot Jason called his boss to get the OK.
After we worked out the details, arrangements were made for next day installation.
The installers were right on time, introduced themselves, walk me through what was going to happen and gave a good estimate of time to complete the job.
They left the place as clean if not cleaner than when they arrived.
I appreciate the professionalism, consideration of my time constraints and pricing flexiblilty Integrity Heating& cooling provided.
Response from Integrity Heating & Cooling Inc
"Thank you for choosing Integrity Heating & Cooling for your home comfort needs: not once, but twice! We appreciate your business!"
Birva S.
Aug 2013
We had called several companies to get a quote for Air Conditioner. Integrity was one of them. we had received their flyer and had checked their ratings on AngiesList.
Jason had come to provide and estimate. Very professional. No hard selling. Explained everything and gave a quote. Later that evening, we even got an email thanking us to consider them.
Based on estimates we had gotten, we decided to go with Integrity to install our AC. We made the appointment.
Our AC was installed on July 11, 2013.
The guy to perform installation arrived right on time. Started doing his work. Some time later, I realized he had been going to our basement for his installation purposes, but never wore the booties. We have a fully finished and carpeted basement. When I requested him, he was courteous to spread a tarp so the dirt wouldn't come on to the carpet. Soon he said everything was done and it was time for payment.
I went down to the basement to check everything. The carpet had some stains( minor), but i had hoped he would've cleaned up!
Also realised that he had put the pipe that drains the AC water right over the drain. He had not attached it to the drain....had just laid it there. The first thought in my head was what if there was a lot of water.....that would mean water would back onto the carpeting. Asked him to fix it since our old AC pipe was snug tightly into drain and not left out loosely. He fixed it. Wish he had done it right in the first place.
So the AC works well. So am happy with that! Now comes the sad part!
A few days later we noticed that the AC unit was hanging out of its base. Integrity had installed the AC and its base. We called them right away and they asked if we could email them the pictures so they could look at it. This was on July 23. We sent them the email on July 24. After having no resonse from them for a few days, we emailed them again to follow up and this time we carbon copied Jason- the guy who gave us the estimate. No response!!!! We called and we were transferred to John's voice mail. John we believe is the service manager. We left John a message letting him know we had emailed pictures and were waiting a response.
Nothing happened again. So we called again on July 31st. Spoke with Mona to explain the situation and she assured us that she would personally pass on the message to John, and we could expect a response by the next day! Again no response!
So we called again on August 2nd. Spoke with Ashley this time and again we explained the situation. She too assured us that John would cal us back on Monday - August 5th!
Today is August 6th. Now it's been 2 weeks and soo many attempts on my end to have someone from Integrity be professional and contact me. To get my business they had the time to send me a thank you email. Once they had the money, they have no courtesy or professionalism to contact me for my problem.
Jason had come to provide and estimate. Very professional. No hard selling. Explained everything and gave a quote. Later that evening, we even got an email thanking us to consider them.
Based on estimates we had gotten, we decided to go with Integrity to install our AC. We made the appointment.
Our AC was installed on July 11, 2013.
The guy to perform installation arrived right on time. Started doing his work. Some time later, I realized he had been going to our basement for his installation purposes, but never wore the booties. We have a fully finished and carpeted basement. When I requested him, he was courteous to spread a tarp so the dirt wouldn't come on to the carpet. Soon he said everything was done and it was time for payment.
I went down to the basement to check everything. The carpet had some stains( minor), but i had hoped he would've cleaned up!
Also realised that he had put the pipe that drains the AC water right over the drain. He had not attached it to the drain....had just laid it there. The first thought in my head was what if there was a lot of water.....that would mean water would back onto the carpeting. Asked him to fix it since our old AC pipe was snug tightly into drain and not left out loosely. He fixed it. Wish he had done it right in the first place.
So the AC works well. So am happy with that! Now comes the sad part!
A few days later we noticed that the AC unit was hanging out of its base. Integrity had installed the AC and its base. We called them right away and they asked if we could email them the pictures so they could look at it. This was on July 23. We sent them the email on July 24. After having no resonse from them for a few days, we emailed them again to follow up and this time we carbon copied Jason- the guy who gave us the estimate. No response!!!! We called and we were transferred to John's voice mail. John we believe is the service manager. We left John a message letting him know we had emailed pictures and were waiting a response.
Nothing happened again. So we called again on July 31st. Spoke with Mona to explain the situation and she assured us that she would personally pass on the message to John, and we could expect a response by the next day! Again no response!
So we called again on August 2nd. Spoke with Ashley this time and again we explained the situation. She too assured us that John would cal us back on Monday - August 5th!
Today is August 6th. Now it's been 2 weeks and soo many attempts on my end to have someone from Integrity be professional and contact me. To get my business they had the time to send me a thank you email. Once they had the money, they have no courtesy or professionalism to contact me for my problem.
Response from Integrity Heating & Cooling Inc
"First, please accept our apologies for any inconvenience you may have experienced because of our untimely response to you. We try our very hardest to reply to customers promptly, but due to some miscommunication on our end, and because our service manager (John) was on an extended vacation, this resulted in a delay in responding to your needs. For that, we are very sorry and hope for your understanding. In regards to your A/C unit not resting properly on its base - we have had a technician adjust your unit, and it is now properly installed on the equipment pad. If you have any further issues, do not hesitate to contact our office."
Cheryl L.
Aug 2013
.Everything went according to plan.
David S.
Jul 2013
Very professional team. I was a bit concerned by several negative feedback reports and the company was not located locally. Everyone from the salesman (Jason) to the installation manager (John) and in particular the installers were very professional. The technicians arrived on time, worked very efficiently until the project (new furnace and A/C) was complete. The quality of the work was exceptional. I would recommend them.
Response from Integrity Heating & Cooling Inc
"Thank you for allowing us to install your new furnace and A/C system, and for choosing Integrity Heating & Cooling."
Kathryn W.
Jun 2013
Extremely informative and not pushy. Explained their philosophy, gave us choices and was extremely competitive with price. I felt very comfortable after he explained how their technicians were screened to ensure a safe and effective install.
Response from Integrity Heating & Cooling Inc
"Thank you for choosing Integrity Heating & Cooling for your home comfort needs! We look forward to working with you!"
John U.
May 2013
The install went wrong and needed 3 techs to finally fix the bad install. This spring I had Integrity clean it (they srayed water in the unit) for $80.00 ( I changed the furnance filter). They turned it on and it did not work again the unit starts up and shuts down and again a few weeks later I turn the unit on and it starts up and then shuts down. To have this unit fixed again I have to wait 6 days for them to fix a unit that is not even a year old. I would like a new and larger AC unit to replace the one they installed less than a year ago and no cost to me.
Response from Integrity Heating & Cooling Inc
"Unfortunately, this member is not being truthful regarding his installation experience or the service we have provided. First, regarding the installation: when the customer first called us regarding the problems he was experiencing, we responded immediately to remedy the situation and we gave the customer great service. He also commented about our company not backing the products we sell. That is completely false. We are an American Standard dealer and we back our equipment 100%. When we have serviced his unit, there has been absolutely no charge to the customer, and his equipment is covered under warranty. We have made several attempts to schedule a service appointment with this customer, and each date/time was declined by him. If he is willing to make time in his schedule for a technician to stop by and look at his A/C unit, we would be more than happy to come over. This customer has been trying to receive free services and products from us since his installation. Sadly, he will say just about anything to get something for free - including this latest attempt on Angie's List. We will not agree to his desire resolution, as there is no reason to replace the A/C with a larger unit - the one that installed is the appropriate size based on the square footage of his home. Also, we will not refund him for the A/C cleaning we performed. Again, if he would be willing to make time in his schedule, we will have a technician to his home as soon as possible."
Jasmine C.
May 2013
As luck would have it, my AC unit went out this year. I immediately called Integrity Heating and Cooling and a technician came by two hours after scheduled (I was told 5:30 and he came at 7:30). He took one look at my unit and determined the compressor went out. His original quote to install a new unit was $3500. After I almost fainted I told him I had just installed a new furnace. He talked to his "boss" and the lowest they would go was $2850.
I realize the prices of AC units have gone up but I have called this company three times and they will not even acknowledge the fact that they told me not to worry about my Air Conditioner. I don't understand how in the winter, they can install an AC AND a Furnace for $1995, but six months later the price of one is nearly double. They refused to budge on price but with my final phone call, I was quoted $2750. $100 less for JUST the AC. I have financing through this company and have paid each of my monthly bills on time. I thought this company had Integrity but they do not. They simply took one look at me and took advantage of me. I am upset and appalled that this business makes a living in such a way. I advise all to question the technicians that come into their home and ensure what they say is true. These people knew exactly what they were doing and how to take my money. Luckily, I found someone who was able to fix my unit for only $200. Yes, $200 compared to $2850. Shame on you Integrity Heating and Cooling. Shame on you.
I realize the prices of AC units have gone up but I have called this company three times and they will not even acknowledge the fact that they told me not to worry about my Air Conditioner. I don't understand how in the winter, they can install an AC AND a Furnace for $1995, but six months later the price of one is nearly double. They refused to budge on price but with my final phone call, I was quoted $2750. $100 less for JUST the AC. I have financing through this company and have paid each of my monthly bills on time. I thought this company had Integrity but they do not. They simply took one look at me and took advantage of me. I am upset and appalled that this business makes a living in such a way. I advise all to question the technicians that come into their home and ensure what they say is true. These people knew exactly what they were doing and how to take my money. Luckily, I found someone who was able to fix my unit for only $200. Yes, $200 compared to $2850. Shame on you Integrity Heating and Cooling. Shame on you.
Response from Integrity Heating & Cooling Inc
"First, we would like to address your comment regarding our technician being 2 hours late: please note that due to the extreme weather (it was a very hot day), our technician was very busy, but you were given a WINDOW in which our technician would arrive. We DID arrive within that time frame given to you. We were NOT late to the appointment. Also, because we try our hardest to service our customers, we did fit you in on the same day you called our office for service. We made adjustments to our schedule in order to accommodate you. We believe this speaks to our integrity. Second: when we installed your furnace, the A/C was found to be in good working order and did not need replacement. Again, since you question our integrity, I suggest that this is another example of our integrity - - we do not arbitrarily suggest homeowners replace units that do not need replacing. It is unfortunate that your A/C broke down so soon after your furnace installation. Third: regarding our price - our price for a new A/C with complete installation is EXTREMELY competitive. We stand by the price quoted and by our Integrity. It is a SHAME when customers write a false review, after receiving nothing but exceptional service."
Arlene B.
May 2013
The job was excellent. The guys that installed the furnace were on time, cleaned up everything, have very neat installation and they also spent time explaining everything.
Scott K.
Apr 2013
The team from Integrity are wonderful to work with! Their price was competitive, but their service was top-notch. They helped me save a ton of money by recognizing that my furnace did not need to be replaced and came up with a very cost-effective solution to the issue I had with my furnace location. Their installers were friendly, knowledgable, and true professionals. The install went smoothly and I couldn't be happier with the final product. I will use them again in the future and will have no problem continuing to refer friends to them.
Response from Integrity Heating & Cooling Inc
"Thanks for choosing Integrity Heating & Cooling for your recent HVAC work. Glad we could help save you some money too! Thank you for telling other Angie's List members about your experience."
James B.
Apr 2013
good
Stacy T.
Apr 2013
Fantastic. Thank you Angie's List and reviewers. Experiences like this one are why I renew my Angie's List membership.
The pilot light on the furnace was out and I couldn't get it to re-light, so the first place I went was Angie's List. The call was answered quickly (on a Saturday), she took my info and said she'd call it in. I got a call back in 10-15 min and we scheduled the appointment. The inspector was exactly on time, friendly, informative, and professional. When we decided on a new furnace, he called it in and the installer was there within 2 hours. He was friendly, professional, and very tidy. He wrapped up within less than 4 hours. The entire staff was accommodating, pleasant, punctual, and thorough. I highly recommend Integrity Heating, and will call them first for all of my future HVAC needs.
The pilot light on the furnace was out and I couldn't get it to re-light, so the first place I went was Angie's List. The call was answered quickly (on a Saturday), she took my info and said she'd call it in. I got a call back in 10-15 min and we scheduled the appointment. The inspector was exactly on time, friendly, informative, and professional. When we decided on a new furnace, he called it in and the installer was there within 2 hours. He was friendly, professional, and very tidy. He wrapped up within less than 4 hours. The entire staff was accommodating, pleasant, punctual, and thorough. I highly recommend Integrity Heating, and will call them first for all of my future HVAC needs.
Response from Integrity Heating & Cooling Inc
"Thank you for the review. It was a pleasure helping with you furnace needs and we look forward to having you as a valued customer for many years!"
Barbara C.
Apr 2013
The installers were on time, polite, answered all our questions and left everything clean and neat.
Response from Integrity Heating & Cooling Inc
"Thanks so much for sharing your experience with Angie's List Members! We look forward to providing you with excellent HVAC service for years to come!"
Samantha M.
Mar 2013
unknown
Response from Integrity Heating & Cooling Inc
"Thank you, [member name removed], for choosing Integrity Heating & Cooling for your HVAC needs and for letting other Angie's List Members know about your experience. We look forward to maintaining your HVAC equipment for many years to come!"
DK S.
Mar 2013
Integrity diagnosed the problem as a bad circuit board and could fix it,but gave a very reasonable price for a new, better unit. They actually pointed out that our previous unit was too small for our house size.
Their people were extremely professional and low-pressure - just gave us all the options available. Their installation was quick and pain-free; even finished earlier than anticipated - meaning I could get to work sooner than expected. The entire project was extremely reasonable - actually quit lower than local competitors.
The new unit works perfectly!
Their people were extremely professional and low-pressure - just gave us all the options available. Their installation was quick and pain-free; even finished earlier than anticipated - meaning I could get to work sooner than expected. The entire project was extremely reasonable - actually quit lower than local competitors.
The new unit works perfectly!
Response from Integrity Heating & Cooling Inc
"Thank you, (member name removed) for allowing us to service your HVAC equipment. We look forward to helping you maintain your equipment for years to come!"
ADAM S.
Mar 2013
Staff was on time, thorough, & knowledgeable. Very pleasant to work with.
Response from Integrity Heating & Cooling Inc
"Thank you, (member name removed) for your review and telling other Angie's List Members about Integrity Heating & Cooling!"
Karen D.
Mar 2013
Took 8 hours, went extremely well. The installers were professional and explained the equipment usage very well.
Response from Integrity Heating & Cooling Inc
"Thank you for telling others about your experience! I'm glad it went well and that you were happy with the service you received. We look forward to working together in the future."
Tom F.
Feb 2013
Great job and great customer service.
Response from Integrity Heating & Cooling Inc
"Thanks for your posting, Member! We look forward to working with you again in the future."
Richard B.
Feb 2013
Tech was on time, Thorough and very professional.
Maryann G.
Jan 2013
Ruben was on time, very professional, called his boss when he did not see an issue, they both agreed the part they thought could be the issue and Ruben changed it.
Michelle R.
Jan 2013
Installers were a few minutes early but waited in truck and rang our bell at 7:30 am on the dot! They were courteous, friendly and professional. We were extremely pleased with the entire experience from sales to installation.
Sarah R.
Jan 2013
My furnace began to malfunction so I called Integrity and explained the problem. On the same day a tech was sent out who checked the furnace and discovered that the previous homeowners had made the furnace unsafe. After the problem was diagnosed John called me and helped me to choose the proper furnace size because it had also been discovered that my furnace size was too large for the size of my home so this also saved me money. Later on the same day, an installer came to the house and put in the new, more energy efficient furnace in a little over an hour.
Response from Integrity Heating & Cooling Inc
"Thank you for letting other Angie's List members know about your recent experience with us! We're glad that you're happy about the installation and we look forward to working with you again!"
Aneta L.
Jan 2013
When our furnace went out, i was really set on finding a company with a good price and really fast service especially since we have small children. I called the office in the late afternoon and they were out first thing in the morning! When mark and his helper came they were really great with explaining everything to us and going over what he was going to do. The one thing that I really appreciated is that they took the time before hand to lay out tarps and really treated the house with curtesy when taking out the old equipment and bringing in the new! All through the day they worked non stop and the end results were amazing! I don't think I ever seen my husband so satisfied and happy! It really looks and works amazing! I will defiantly recommend them to all my friends and family:)
Response from Integrity Heating & Cooling Inc
"Thanks, member! We are happy to hear that you're pleased with the service you received and the product we installed. We look forward to maintaining your HVAC equipment for years to come."
Mindi L.
Jan 2013
We had Doug come out and give us an estimate for a 95% furnace and a 13 SEER air conditioner. He was very thorough in explaining our different options. Because the estimate was lower than others we had received, and because we were both very comfortable with Doug, we decided to have Integrity do the job for us. Not only were the installers on time, they were actually 5 minutes early, which was nice! Mark and Mike answered all of our questions and concerns in a way we could understand. Both installers were friendly and finished the job in a timely manner. They cleaned up after themselves and when they were done went over everything with us and showed us the work they had done. The installation looked great. I have already recommended Integrity Heating and Cooling to several friends and relatives who are in the market for a new furnace. It has been over a month since the installation of our American Standard furnace, and our utility bills were noticeably less.
Troy M.
Jan 2013
My wife and I just bought a home rather recently and it was a short sale so everything came "as is." When winter rolled around, we noticed some problems with our heater acting up, and then just a few days ago we started smelling natural gas and realized we had a gas leak. Well, we had guests over at the time and we were all very concerned (as one should be) about this. I checked out and called a couple of companies, and decided to go with Integrity Heating & Cooling Inc. They were able to get someone out to us right away and very reasonably priced. The technician showed up as scheduled, gave us a courtesy call to confirm that he was going to arrive soon and was extremely professional. The technician gave me an explanation of what was wrong & was able to help us out right away. Everything from the scheduling, the technician, the service, and follow up was great and very professional. It was easy to call and get someone to help right away and to give us peace of mind, these guys are definitely who you want to call.
Response from Integrity Heating & Cooling Inc
"Thanks Customer, for your review. We're happy that you're happy with the service you received!"
Licensing
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FAQ
Integrity Heating & Cooling Inc is currently rated 4.5 overall out of 5.
Integrity Heating & Cooling Inc accepts the following forms of payment: CreditCard
Yes, Integrity Heating & Cooling Inc offers free project estimates.
No, Integrity Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Integrity Heating & Cooling Inc does not offer a senior discount.
Yes, Integrity Heating & Cooling Inc offers emergency services.
No, Integrity Heating & Cooling Inc does not offer warranties.