Creative Carpet & Flooring carries a complete line of flooring products – laminate, hardwood, carpet, vinyl and tile - from the world's leading manufacturers. Because we get products from top companies in the flooring industry, you can rest easy that the products are made from the high-quality materials and meet or exceed all industry standards. Additional phone number: 708-689-4634.
Description of Work: I am very pleased with the sales, service and installation of Karndean flooring in my living room, dining room and hallway. The installers completed the installation in just 1 day which was very helpful since we had to remove 4 animals from the condo while the job was being done. We have been very happy with the floor ever since.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Creative Carpet & Flooring - Mokena
We are thrilled you are very pleased with us and your new Karndean flooring! Doing business with you was a pleasure. We hope to see you again.
Michael R.
07/2015
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: Measured, delivered and installed caroet throughout our basement. They made the process pleasant and fun. They even brought furniture stored in the basement down to the basement. Highest recommendations!!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$2,200
Response from Creative Carpet & Flooring - Mokena
Creative Carpet, Flooring & Moving at your service!!! LOL! All kidding aside, we were more than happy to help. Creative Carpet, Flooring, Moving & Fun!!! Hope to see you again soon, so we can have more fun :)
Thomas O.
12/2014
5.0
carpet installation, flooring contractor
+ 0 more
unknown
Description of Work: Had basement carpet repaired. Everything from scheduling estimate to day of service when perfectly. I would recommend them and will use them again in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Creative Carpet & Flooring - Mokena
Thank you for choosing Creative Carpet & Flooring for the carpet repair in your basement. Let us know if there is ever anything more we can do for you! Thank you for taking the time to share your experience and for recommending us. Keep in touch!
Gail S.
07/2014
5.0
carpet installation, flooring contractor
+ 0 more
We were a bit overwhelmed by the array of choices in the store but were helped by Julie to narrow our choices to carpeting that would suit our purposes. We were given a great deal of information regarding types of carpet fibers, padding options, etc. Julie arranged for samples of our top choices to be sent to our home so we could view them in the room setting. In all seriousness, I think we jumped the gun in heading out to the carpet store as we were not at that point in the family room remodel but I was trying to get an "end vision" so I could order furniture and window treatments which take a long time to be delivered. Each time Creative Carpet called to ask if there was anything they could do to assist us with our selection, I felt guilty telling them that we just weren't ready for an installation yet. (For anyone who has done remodeling before you know my pain as each step involves finding another "issue" that you didn't anticipate!) Throughout the process, they were very patient with us. The man who came to take measurements was very knowledgeable and answered my many questions. Talking with him made me confident in purchasing the carpeting from Creative Carpet. Having learned a bit from a bad installation from another local company, I was pleased with his answers. The installation team was prompt, courteous, and hard working. They hauled away the old carpeting & padding, carefully installed the carpeting, helped replace the furniture, and even vacuumed before they left. This was definitely a good experience and I wouldn't hesitate to use them again. I do wish, however, that Creative Carpet would break down their estimates for their customers. We were only given a complete price including carpeting, padding, installation, etc. Even though I asked outright for a price per yard on the carpeting, it was never answered. That did give me pause to think and I wonder if that would turn other potential customers away.
Description of Work: Installed carpeting in family room and on stairs
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Victoria F.
07/2014
5.0
carpet installation, flooring contractor
+ 0 more
These guys are great and all about customer service. I would have rated them higher, but we've got a lot of bubbling and buckling, as well as some chipping of our Armstrong laminate in our kitchen, living room, entry and master bedroom, but that isn't their fault. We chose them because they did an excellent job laying my mom's laminate flooring ten years ago, plus they are family owned. We have 3 large dogs, so carpeting and hard wood weren't really options for us. We picked out a beautiful laminate and they did the rest. Halfway through the project, my husband left an unplugged refrigerator in the middle of the newly done flooring. Too bad, he forgot to empty the icemaker! I got home the following morning from work to find the floor had buckled right in the middle of the first floor! Mark & Gary came to the rescue and pulled up half the first floor and replaced the laminate with our leftover boxes for a VERY reasonable price. I love not having carpeting in my home anymore, and the floors look beautiful except by the doors. I wish I would have known there would be such a large gap between the floor seams. But I also understand that animals and kids are h****** floors and the damage would be tenfold for hardwood. Love this company, though, but next time, I'm thinking maybe ceramic tile....
Description of Work: Tore out existing vinyl flooring and laid laminate
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Mark T.
06/2014
5.0
carpet installation, flooring contractor
+ 0 more
From showroom to installation it was a very pleasant experience.
Description of Work: Removed & installed carpet in several rooms including vinyl cove base & vinyl tiles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,572
Response from Creative Carpet & Flooring - Mokena
[removed member name], Thank you so much for your kind words. We try our best to make everyone's shopping experience enjoyable and to satisfy all their needs. Please let us know if there is anything else we can do to assist you!
Maureen D.
06/2014
1.0
carpet installation
+ -1 more
I will simply purchase carpet elsewhere.
Description of Work: I went into the store to buy carpet from my home. There were two employees behind the front desk neither got up to meet me. I walked up to the desk as I has questions. One employee continued to eat her lunch and the gentleman didnt seem very interested in helping me. After he did answer a couple of questions he told me the employee that was eating her lunch would be finished shortly and then would be available. There was NO ONE else in the store, so I'm not sure why he could not have shown me some carpeting . I didnt think it was necessary to wait for her to finishing eating so I left.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Creative Carpet & Flooring - Mokena
[member name removed], I am very sorry to hear of your experience in my showroom. I want to let you know that my employees immediately called to alert me of this particular exchange and we have since implemented a change in employee break policy due to what transpired. If you read all of our past Angie's List reviews you will see both employees listed several times as upstanding sales people and mention of their high level of customer service. If you can allow me to be completely transparent as to our policy as of then and how we have used this exchange as a learning experience and lesson in improvement. We have always allowed employees to eat food up front during breaks to answer phones while their coworkers worked with customers. In this particular case, it was the employee's turn who was still eating, to assist the next customer. The gentleman who was speaking to you did not want to step on that persons toes and was trying to politely pass you to her for assistance. What he did not realize is that she was still on break and she did not realize that she should have been involved in your conversation because she thought he was taking care of you. Again, we truly apologize as all of this is at your expense. We have since change break policy that I wrote myself the following day to make sure a customer never has that experience in our store again. Any employee now on break is requested to take break at a space OTHER than their desk so the employees know with zero confusion who is going to help our customers as well as which salesperson's "turn" it is. Further more if an employee IS sitting at their desk due to any particular reason, they are expected to set food away immediately and assist our customers. Please again accept our apologies. I would be very happy to earn your business back if you will have us. I would like to, in addition to our standard Angie's List discounts, would like to extend an additional 10% off your entire order as a more "tangible" apology. Please reference our past reviews as to the type of company we are and you will definitley get a better picture of how we operate! Please feel free to call and ask for me personally if you also prefer. Thanks, Mark Bouquet Jr Creative Carpet & Flooring
fenton D.
06/2014
5.0
carpet installation, flooring contractor
+ 0 more
Great! But due to circumstances beyond our control we were forced to postpone the project.
Description of Work: Contractor rep came to our home and gave us an accurate estimate on a particular brand of carpeting and its installation cost.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Brian O.
06/2014
5.0
carpet installation, flooring contractor
+ 0 more
They gave us carpeting in our three rooms and we had no issues with it. It's a family owned business. They have very good customer service, if we have issues they are quick to respond.
Description of Work: Creative Carpet & Flooring gave us carpeting in our three rooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Carolyn F.
05/2014
5.0
flooring contractor
+ -1 more
They are really superb and I really like them. They know what they are doing and they take their time with you. They take time to educate you. They know their products as well as their competitors' products. They have my e-mail id and they send out a newsletter once a month, which has all kinds of neat things about what they're doing and what's going on and it's really informative.
Description of Work: I went and talked to Creative Carpet & Flooring about doing some laminate flooring for me.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from Creative Carpet & Flooring - Mokena
Thank you for your kind words (removed member name). Let us know if there is anything more we can do in helping you to make your final decision. We are more than happy to help!
Patrice H.
01/2014
2.0
carpet installation
+ -1 more
I called to find out information about a stair runner and the woman that I spoke to was clearly annoyed with her job. She kept insisting that I needed to come into the showroom. I explained that with a new born that was not possible and I just wanted to find out information. She was rude and unable to assist me at all. Love the website and the quality looked great but I will not give my business to a company that doesn't appreciate their costumers.
Description of Work: I was trying to get a quote on a stair runner.
Rating Category
Rating out of 5
quality
5.0
professionalism
1.0
responsiveness
1.0
Response from Creative Carpet & Flooring - Mokena
[removed members name], My name is Mark and I am the manager here at Creative Carpet & Flooring. My family has owned this business for 24 years and we want to apologize for any misunderstanding that we have caused you. Please be aware that we always try to do the best job we can for all of our customers. That is why we received the Angie’s List 2013 Super Service Award which is only handed out to the top 5% of businesses on Angie’s List! In our industry, store to store, the names of flooring change for the exact same items causing a lot of confusion! I believe that my salesperson may not have clearly explained this to you and is more than likely the cause of the confusion. Because we want our customers to know exactly what it is they are purchasing, we like to meet with the customer in our store to show all the options available to them and explain the benefits of each particular product. We need to make sure we custom fit each and every customer with what products will fit their personal design aesthetic as well as gain our “blessing” on the level of durability required for use in your home. I have spoken with the sales person that took your call and can assure you that her intention was not to be rude and we both sincerely apologize for any miscommunication on our part. We would love the opportunity to make it up to you if given the chance. Please call me personally at 708-479-8600 anytime and we will do our very best to coordinate matching up the product that you are looking for. We do understand the difficulties of leaving the home with a new little one ESPECIALLY in light of the weather we have been having. We hope to hear from you soon! Mark Bouquet Jr
Daniel C.
11/2013
5.0
carpet installation
+ -1 more
Perfect. Went to the store, explained everything about the carpet that we wanted. The staff there was very professional, and it all went smoothly. I liked that we got to pick out 3 samples of carpeting, they mailed to us, so we could see how they would look. From the sales clerk, to the carpet measurer, to the installers were great!
Description of Work: They put in the living room and bedrooms carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,261.8
Response from Creative Carpet & Flooring - Mokena
[member name removed], thank you for the wonderful review, we appreciate customers like you. Julie
MARY L.
11/2013
5.0
carpet installation
+ -1 more
Greated immediatly by Mark Jr. who was very pleasant and assited us in finding the carpet that fit our lifestyle and room usage. Mark explained the different carpeting by durability and maintenance requirments. He asked if we had any pets and how much time we would actually spend in that room trying to determine if we really needed to buy the most expensive carpeting we went in thinking we would need/want. Installers arrived on time, very professional & were able to complete the installation within 4 hours! Clean-up was perfect and the carpet looks great. We were very pleased with the color and results. We would recommend this company to anyone interested in any type of new floor covering.
Description of Work: REMOVED OLD CARPETING AND GLUE, MOVED ALL FURNITURE AND INSTALLED NEW PADDING AND CARPETING IN FAMILY ROOM APPROX 44 SQ. YDS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Creative Carpet & Flooring - Mokena
[Member name removed], Thank you for the wonderful review. We do our best to make everyone's shopping experience as pleasant and stress-free as possible. Glad you were happy with your purchase!
Melanie B.
11/2013
5.0
carpet installation
+ -1 more
They were excellent to work with. Their yardage measure came in at 10 yards less then the big box store, which saved us a considerable amount of money. The installers worked very professionally and even used what was left to carpet a closet under our stairs. We will use them again for the rest of our carpeting needs.
Description of Work: Installed carpeting in family room, bedroom, hallway, and stairs. They removed the old carpeting and pad and disposed of it at no charge. They also moved the furniture at no charge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Dennis J.
07/2013
5.0
carpet installation, flooring contractor
+ 0 more
The work went fairly well. They came out to remedy some of the things that were not properly done. I think they are a good company.
Description of Work: They completed carpeting and tile work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
Yes, I recommend this pro
Response from Creative Carpet & Flooring - Mokena
We pride ourselves in making sure the job is done right. We hope all is well and that everything still looks great. Please let us know if you need anything!
Michael G.
07/2013
5.0
carpet installation
+ -1 more
They are good company. They are very good to work with.
Description of Work: They carpeted my mothers house.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert H.
07/2013
5.0
carpet installation
+ -1 more
They’re great! Their product is super and so is their service. They are able to get the service completed in five days. I highly recommend them!
Description of Work: They measured and are going to install carpeting in a 12x4 foot closet.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tracie D.
07/2013
5.0
carpet installation
+ -1 more
I like them because they are family owned and they are easy to work with. They are better than other larger, corporate companies. They never came off as pushy and they even send out a monthly newsletter. They’re great!
Description of Work: They’ve done a couple different things for us. They were the carpet company our general contractor used for work previously. We also hired them for the carpeting of one room in our new house.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Darryl E.
07/2013
5.0
carpet installation
+ -1 more
The work was excellent! When the crew came in, they unloaded the carpet and moved the furniture out and it of the room when completed. They were professional and everything was fine.
Description of Work: They installed carpeting for three bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Margaret B.
07/2013
5.0
carpet installation
+ -1 more
The work turned out absolutely fantastic! They are extremely professional and yet at the same time have great customer service with a smile. I have no complaints at all and I would highly recommend them.
Description of Work: They did carpeting for us in our lower levels.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
bernard B.
07/2013
5.0
carpet installation
+ -1 more
Very cordial and helpful in assisting us with choosing a carpet (both color and style), and working with us to set up a workable installation date. Installation was very professional, with furniture being moved before installation, and returned to proper location upon completion. The next day, someone called to insure that we were completely satisfied with all that was done. Would not hesitate to purchase additional carpeting in the future from this business.
Description of Work: Installed carpet in bedroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
Response from Creative Carpet & Flooring - Mokena
Thank you [member name removed], for the good review. We do our best to accommodate our customers' needs and to make their buying experience as pleasant as possible. Glad everything went well, from sales to installation!
Megan S.
01/2013
5.0
carpet installation
+ -1 more
We needed to completely update our new house from top to bottom which I'm sure some of you know if extremely time consuming and stressful. After visiting a few other carpet stores, we were blown away at the customer service that we received here. There were no forced sales pitches and the guys really knew what they were talking about, they were able to answer every question and took the time to listen to us and explain everything that we needed to know to make the right choice. Not only was the experience great but they were able to give us quality carpet at a great price. All of their appointments were extremely prompt from the measurement to the installation and in the end we are extremely happy with the results. It was refreshing to have at least one part of our remodel go smoothly.
Description of Work: Measurement, Carpet Sales, and Installation
Rating Category
Rating out of 5
Yes, I recommend this pro
$1,500
Erika M.
12/2012
5.0
carpet installation
+ -1 more
It has been a few years so I can't remember if the date and money is accurate (I am going from memory). However, I do remember how happy we were with our experience. My dad had recommended Creative Carpet and since I have recommended them to my best friend. We will definitely be using them when it is time to re-do our main floor.
Description of Work: We purchased and had carpet installed in our just finished basement. We had great service at the store. They allowed us to take several carpet samples home to view in our basement before make a decision. And the installers were great too! Very knowledgable and professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
doreen K.
03/2012
5.0
carpet installation
+ -1 more
Their pricing was fair and the quality is very good. I will use them again in the future.
Description of Work: I bought my carpet from Creative Carpet.
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Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Carpet Cleaning,
Interior Design and Decorating,
Vacuum Cleaners,
Ceramic Tile
FAQ
Creative Carpet & Flooring - Mokena is currently rated 5 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Creative Carpet & Flooring - Mokena accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa