Creative Carpet & Flooring - Mokena

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We were a bit overwhelmed by the array of choices in the store but were helped by Julie to narrow our choices to carpeting that would suit our purposes. We were given a great deal of information regarding types of carpet fibers, padding options, etc. Julie arranged for samples of our top choices to be sent to our home so we could view them in the room setting. In all seriousness, I think we jumped the gun in heading out to the carpet store as we were not at that point in the family room remodel but I was trying to get an "end vision" so I could order furniture and window treatments which take a long time to be delivered. Each time Creative Carpet called to ask if there was anything they could do to assist us with our selection, I felt guilty telling them that we just weren't ready for an installation yet. (For anyone who has done remodeling before you know my pain as each step involves finding another "issue" that you didn't anticipate!) Throughout the process, they were very patient with us. The man who came to take measurements was very knowledgeable and answered my many questions. Talking with him made me confident in purchasing the carpeting from Creative Carpet. Having learned a bit from a bad installation from another local company, I was pleased with his answers. The installation team was prompt, courteous, and hard working. They hauled away the old carpeting & padding, carefully installed the carpeting, helped replace the furniture, and even vacuumed before they left. This was definitely a good experience and I wouldn't hesitate to use them again. I do wish, however, that Creative Carpet would break down their estimates for their customers. We were only given a complete price including carpeting, padding, installation, etc. Even though I asked outright for a price per yard on the carpeting, it was never answered. That did give me pause to think and I wonder if that would turn other potential customers away.

These guys are great and all about customer service. I would have rated them higher, but we've got a lot of bubbling and buckling, as well as some chipping of our Armstrong laminate in our kitchen, living room, entry and master bedroom, but that isn't their fault. We chose them because they did an excellent job laying my mom's laminate flooring ten years ago, plus they are family owned. We have 3 large dogs, so carpeting and hard wood weren't really options for us. We picked out a beautiful laminate and they did the rest. Halfway through the project, my husband left an unplugged refrigerator in the middle of the newly done flooring. Too bad, he forgot to empty the icemaker! I got home the following morning from work to find the floor had buckled right in the middle of the first floor! Mark & Gary came to the rescue and pulled up half the first floor and replaced the laminate with our leftover boxes for a VERY reasonable price. I love not having carpeting in my home anymore, and the floors look beautiful except by the doors. I wish I would have known there would be such a large gap between the floor seams. But I also understand that animals and kids are h****** floors and the damage would be tenfold for hardwood. Love this company, though, but next time, I'm thinking maybe ceramic tile....

From showroom to installation it was a very pleasant experience.

I will simply purchase carpet elsewhere.

Great! But due to circumstances beyond our control we were forced to postpone the project.

They gave us carpeting in our three rooms and we had no issues with it. It's a family owned business. They have very good customer service, if we have issues they are quick to respond.

They are really superb and I really like them. They know what they are doing and they take their time with you. They take time to educate you. They know their products as well as their competitors' products. They have my e-mail id and they send out a newsletter once a month, which has all kinds of neat things about what they're doing and what's going on and it's really informative.

I called to find out information about a stair runner and the woman that I spoke to was clearly annoyed with her job. She kept insisting that I needed to come into the showroom. I explained that with a new born that was not possible and I just wanted to find out information. She was rude and unable to assist me at all. Love the website and the quality looked great but I will not give my business to a company that doesn't appreciate their costumers.

Perfect. Went to the store, explained everything about the carpet that we wanted. The staff there was very professional, and it all went smoothly. I liked that we got to pick out 3 samples of carpeting, they mailed to us, so we could see how they would look. From the sales clerk, to the carpet measurer, to the installers were great!

Greated immediatly by Mark Jr. who was very pleasant and assited us in finding the carpet that fit our lifestyle and room usage. Mark explained the different carpeting by durability and maintenance requirments. He asked if we had any pets and how much time we would actually spend in that room trying to determine if we really needed to buy the most expensive carpeting we went in thinking we would need/want. Installers arrived on time, very professional & were able to complete the installation within 4 hours! Clean-up was perfect and the carpet looks great. We were very pleased with the color and results. We would recommend this company to anyone interested in any type of new floor covering.

They were excellent to work with. Their yardage measure came in at 10 yards less then the big box store, which saved us a considerable amount of money. The installers worked very professionally and even used what was left to carpet a closet under our stairs. We will use them again for the rest of our carpeting needs.

They are good company. They are very good to work with.

They’re great! Their product is super and so is their service. They are able to get the service completed in five days. I highly recommend them!

The work went fairly well. They came out to remedy some of the things that were not properly done. I think they are a good company.

I like them because they are family owned and they are easy to work with. They are better than other larger, corporate companies. They never came off as pushy and they even send out a monthly newsletter. They’re great!

The work was excellent! When the crew came in, they unloaded the carpet and moved the furniture out and it of the room when completed. They were professional and everything was fine.

The work turned out absolutely fantastic! They are extremely professional and yet at the same time have great customer service with a smile. I have no complaints at all and I would highly recommend them.

Very cordial and helpful in assisting us with choosing a carpet (both color and style), and working with us to set up a workable installation date. Installation was very professional, with furniture being moved before installation, and returned to proper location upon completion. The next day, someone called to insure that we were completely satisfied with all that was done. Would not hesitate to purchase additional carpeting in the future from this business.

We needed to completely update our new house from top to bottom which I'm sure some of you know if extremely time consuming and stressful. After visiting a few other carpet stores, we were blown away at the customer service that we received here. There were no forced sales pitches and the guys really knew what they were talking about, they were able to answer every question and took the time to listen to us and explain everything that we needed to know to make the right choice. Not only was the experience great but they were able to give us quality carpet at a great price. All of their appointments were extremely prompt from the measurement to the installation and in the end we are extremely happy with the results. It was refreshing to have at least one part of our remodel go smoothly.

It has been a few years so I can't remember if the date and money is accurate (I am going from memory). However, I do remember how happy we were with our experience. My dad had recommended Creative Carpet and since I have recommended them to my best friend. We will definitely be using them when it is time to re-do our main floor.

Their pricing was fair and the quality is very good. I will use them again in the future.

I would recommend them to friends and family.