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Alpha and Omega Exteriors, LLC

2.8(
9
)

Roofing, Gutters, Windows,

... +1 more

About us

A Chicago area based General Contractor providing Residendial, Commercial, Industrial roofing, siding, windows and gutter replacement sevcices and other exteror repair or replacement services . Alpha Omega specializes in working with customers insurance company's on claims for weather related incidents as well as providing repair and replacement services on age deterioration caused roofs, siding, windows and gutters and other exterior services.

Business highlights

10 years of trusted experience
Emergency Services Offered

Services we offer

Exterior roofing, siding, window and gutter replacement whether from age deterioration or from weather storm incidents.

Services we don't offer

No interior work,

Amenities

Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

2.89 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
44%
4
0%
3
0%
2
0%
1
56%
Rating CategoryRating out of 5
quality
2.8
value
3.0
professionalism
2.8
responsiveness
2.8
punctuality
3.0
Write a review
Showing 1-9 of 9 reviews
Dina G.
02/2017
5.0
gutter repair, roofing
  + 0 more
Alpha and omega inspected my roof and informed me of the damage from the storm. After insurance approval they installed a fantastic roof. The entire process was simple,they were professional,clean,on time and delivered a quality product. The price was great too. I highly recommend.
Description of Work: After a storm My roof was leaking and I had it repaired with a different company. It still leaked.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Moises L.
12/2016
1.0
roofing
  + -1 more
DO NOT TO ANY BUSINESS WITH THIS COMPANY! These guys came knocking on my front door claiming my roof needed a repair and it was covered by my homeowners insurance, so we filed a claim thru my insurance company. They are a bunch of scammers, they damage your shingles on purpose so the insurance pays out. They had me sign a contract that states that if they damage the gutters they are not responsible, and of course these clowns damaged my gutters, also an air vent was not installed and shingles went right over the spot. Shows how unprofessional these people really are. When it came to give me some sort of credit for their stupidness they did not want to give us any. I should have read reviews online before dealing with these guys because the majority of them are extremely bad.
Description of Work: Roofing Shingles
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
$7,300
Response from Alpha and Omega Exteriors, LLC
Comment from the Business THIS IS NOTHING BUT A WAY TO TWIST ARMS AND GET FREE STUFF!!!!!!! UNETHICAL UNFORTUNATLY SOME PEOPLE USE REVIEWS AS A WAY TO GET FREE THINGS AND GET AWAY WITH NOT PAYING!!!!!!!!!!!! THIS HOMEOWNER GOT THE BEST WORK HE EVER EXPERIENCED WITH FREE UPGRADE TO LIFETIME SHINGLES BUT IT GOT TO THE POINT WERE THERE IS NO ROOM TO ANY FREE WORK!!!! WE NOT IN BUSINESS TO GIVE AWAY FREE STUFF The statements are not accurate. The customer filed a loss with his insurance company stating he had wind/hail damage. The insurance adjuster went to the home and agreed and they paid him to have his roof redone. He signed an agreement with our company stating that we would only charge him his deductible and the amount of the proceeds received from the insurance company. In our contract which the customer signed, it states that we aren't responsible for scratches to gutters or flat tires. When the work was completed, the customer advised the insurance company that everything was completed and that he was happy so they paid the remaining balance to him. We contacted him to make arrangements to pick up the final payment in the amount of $2,927.43. The customer then decides that there were issues. Supposedly a vent was missing. After looking at the issue, I agreed that we did take off an old vent and because it was for stove exhaust and there were no pipes to connect it to the vent so we patched in plywood and installed the felt and shingles. The customer then demanded $500.00 credit for scratches on his gutters. After I explained to him again about scratches were not covered he got very upset and said he wasn't going to pay anything. I explained to him that we could work this out versus having it becoming a legal issue. We then agreed to discount for him $177.43 and in the spring when he gets the stove exhaust connected we would be glad to come out and install the vent and he could pay us the $177.43. He stated I can do that work myself...So we agreed that he would pay $2,750.00. He gave us a check and then after I left his home he filed this complaint. We did a great job on the roof and tried to make things right for the customer. We stand behind our warranty and if he should decide to call us in the spring we would be happy to go and install the vent. This complaint should have never been filed and it is very misleading. by Business on 12/21/2016
Anthony D.
11/2016
5.0
roofing
  + -1 more
The company worked with my homeowners insurance it make the claim process easy. They were prompt and did a nice job cleaning up after the job.
Description of Work: Roof replacement
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Mark G.
08/2016
1.0
gutter repair
  + -1 more
This company promoted as local. They took $10K down in Feb. Did minimal work to get by. Multiple crews. Poor to no supervision. Left job site in a mess I had to clean. Differed from insurance claim and 2 months ago threatened with "Giant extra charges" (their words). Used company name and supposed "faith" to scam us. We have leaks. We have and extremely poor job and they are gone. Fair warning; nothing is as it seems with this company. Alpha Omega is horrible from the beginning to the end.
Description of Work: Roofing
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Response from Alpha and Omega Exteriors, LLC
This is not one of our company clients.... Alpha Omega In New Mexico is different then Alpha And Omega Exteriors in Illinois.... Totally different Companies and different owners!!!!!!!
Melody H.
08/2016
1.0
roofing
  + -1 more
Alpha and Omega Exteriors collected my insurance claim for hail damage to my roof and never began the work as promised. I have been waiting six months. At first I was given many excuses for why the services were not being completed such as "crews that quit". Now, they do not answer their phones or call me back. My next step is to contact my insurance company.
Description of Work: Roof Repairs
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Response from Alpha and Omega Exteriors, LLC
This is not one of our company clients.... Alpha Omega In New Mexico is different then Alpha And Omega Exteriors in Illinois.... Totally different Companies and different owners!!!!!!!
Melody H.
08/2016
1.0
roofing
  + -1 more
Never completed
Description of Work: Hired to put on a roof. Never completed
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
James P.
05/2016
1.0
roofing
  + -1 more
unknown
Description of Work: Simply stated, this new roof was installed by a crew that didn't know what they were doing and they were unsupervised. According to the company, the crew was terminated after doing a poor job on my roof....but weeks later (when the company sent a man to do the chimney and A/C flashing which was not done previously)they sent over the guy that was supposedly the supervisor of the crew that was terminated....now working for AO Exteriors. | |The crew installed the new roof over rotten fascia without saying anything about it. They did not do the little things they promised (like painting or wrapping the front fascia and cleaning their mess). My roof has "standing water" now after it rains and I am sure this will lead to a leak over time. | |Additionally, the crew "kicked-over" a 5 - gallon bucket of water on my stripped roof which promptly ran down an interior wall which had just been painted. When confronted, they laughed. | |Last but not least during a hail and rain storm last week, my roof is found to be leaking near the A/C. My new vinyl plank floor in the hallway under the A/C return air vent was flooded.I am cleaning-up that mess now and trying to find the leak. | |I am not sure I will attempt to contact the company after my poor experience with AO Exteriors. | |After they cleaned and ran a magnet through the yard, I found 144 roofing nails with the plastic piece on them....the ones that cause the nails to stand straight up so they go straight into your foot when you step on it.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10
Response from Alpha and Omega Exteriors, LLC
This is not one of our company clients.... Alpha Omega In New Mexico is different then Alpha And Omega Exteriors in Illinois.... Totally different Companies and different owners!!!!!!!
Diane P.
05/2016
5.0
roofing
  + -1 more
Exceptional work. Hope, the crew leader, kept us informed as they went along. Cleaned up when they were done, and left it exactly as it was before. If you are looking for someone to do outside work, I would definitely recommend them.
Description of Work: Replaced our roof
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,500
Nathaniel B.
12/2015
5.0
roofing
  + -1 more
This is an excellent company to work with. Michael Bader is very professional and knowledgeable. I would recommend this company any time.
Description of Work: They replaced our roof.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000

    Contact information

    19244 S. Blackhawk Parkway, Mokena, IL 60448

    http://www.aoexteriors.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:30 AM - 5:00 PM
    Tuesday:
    9:30 AM - 5:00 PM
    Wednesday:
    9:30 AM - 5:00 PM
    Thursday:
    9:30 AM - 5:00 PM
    Friday:
    9:30 AM - 5:00 PM
    Saturday:
    9:30 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Roofing,
    Gutters,
    Windows,
    Siding

    FAQ

    Alpha and Omega Exteriors, LLC is currently rated 2.8 overall out of 5.

    Sunday: Closed

    Monday: 9:30 AM - 5:00 PM

    Tuesday: 9:30 AM - 5:00 PM

    Wednesday: 9:30 AM - 5:00 PM

    Thursday: 9:30 AM - 5:00 PM

    Friday: 9:30 AM - 5:00 PM

    Saturday: 9:30 AM - 5:00 PM

    Alpha and Omega Exteriors, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Alpha and Omega Exteriors, LLC does not offer free project estimates.
    No, Alpha and Omega Exteriors, LLC does not offer eco-friendly accreditations.
    No, Alpha and Omega Exteriors, LLC does not offer a senior discount.
    Yes, Alpha and Omega Exteriors, LLC offers emergency services.
    No, Alpha and Omega Exteriors, LLC does not offer warranties.
    Alpha and Omega Exteriors, LLC offers the following services: Exterior roofing, siding, window and gutter replacement whether from age deterioration or from weather storm incidents.
    No interior work,

    Contact information

    19244 S. Blackhawk Parkway, Mokena, IL 60448

    http://www.aoexteriors.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:30 AM - 5:00 PM
    Tuesday:
    9:30 AM - 5:00 PM
    Wednesday:
    9:30 AM - 5:00 PM
    Thursday:
    9:30 AM - 5:00 PM
    Friday:
    9:30 AM - 5:00 PM
    Saturday:
    9:30 AM - 5:00 PM