A Professional Heating & Cooling Inc

Upon moving into our current house in 2011, we purchased a furnace inspection prior to the coming winter. Upon inspecting our furnace, the technician determined a component was broken, costing $1600 to fix. The company claimed that there was a current federal tax refund of $600 if we replaced, rather than repaired, our current furnace. The proposed price differential, factoring in added energy efficiency and the tax refund, was low enough that we replaced the unit. The work was completed, the furnace ran, and we had few complaints. In the spring of 2012, I determined that there was no $600 tax credit...the tax credit was substantially less. During summer of 2012, we had our AC inspected by a different company. They found that the copper pipe that fed the freon to our central distribution had been forcibly bent and cracked during the installation of the furnace. The crack was such that the freon would have forcibly escaped. That is, "A Professional Heating and Cooling" would assuredly have known that the pipe was broken, but they decided to cover the mistake rather than fixing it. I had photo evidence that they were the ones to bent the copper freon pipe. After much arm bending, "A Professional Heating and Cooling" agreed to fix the copper pipe and refill the freon. I agreed to not write a negative review on Angies List or file any other complaints. Why am I writing this review now? Over the last month, we noticed our AC went from nominal performance to non-existent cooling performance. We had the AC unit checked by a different AC technician. He immediately identified that the valves on my AC unit were leaking and we had almost no freon left. The valve issue wouldn't normally be a significant issue because the valve cap has a rubber gasket that seals the feon in. The cap that the "A Professional Heating and Cooling" used had a missing gasket, letting my very expensive freon leak out over the next year. A leak is easily identified by simply spraying soapy water onto the capped valve. Given that the value was spewing freon, a simple check of the function of the cap should be a given. This they evidently failed to do. I would not recommend this company to anyone. I'd, in fact, stay far far away. I've had other companies on Angies List bend over backwards to correct mistakes and make us happy. This company has been about the worst we've ever utilized on Angies List.

The person providing service was friendly and knowledgeable. Company was good with flexible scheduling and email answering. Technician gave couple of hints about overall furnace condition and point out weak spots to look for in the future. "Furnace cleaning" was just surface vacuuming with shop-vac - so I don't think cleaning service it is worth doing at all. There was no video inspection(?) despite the description in deal offer. If something breaks I would give them a call . /I would pass on check up offer/

The technician showed up on time and then took the time to walk me through what he was checking and why. I appreciated the detailed information provided, including things to watch for and future trouble-shooting tips concerning both furnace and a/c equipment. He did let me know that my furnace igniter didn't have much time left on it (maybe one more winter season) and showed me the part to explain why, but did not pressure me to purchase a new one from him at that very moment. He was thorough and knowledgable and it was overall a very positive experience!

I was not satisfied with the service visit. The service provider did not check our thermostat and the problem was with the thermostat. He didn't even check the battery. I had to call another company to come and complete the work.

Overall, the technician was very thorough and explained all what he was doing. He showed me that the capacitor was going bad and replaced it during service. Will definitely use them again to service my heating unit this fall which was part of the package that I purchased.

Great service, very professional, personable staff.

FANTASTIC !!! Dennis was early, found things wrong that 2 previous local HVAC companies had not, explained everything thoroughly and had great suggestions to prevent HVAC problems in the future. I will be using this company from now on

They had to add more to my A/C, but it was at a higher price than we had agreed upon. Other than that, the service was fine.

The person was professional and did the work he was suppose to do.

The deal was OK. I don't think anything was wrong with it. The guy came, checked eveyrthing, cleaned eveyrthing and what he found was the amount of coolant was not sufficient and what he did was fill it up and because it's a pretty expensive substance he actually sold it to me. He said once we start using it, we would not know how much we would need to put in without actually finishing it too quickly. I was facing an uncertain outcome where 1 pound of this stuff is $80 and you don't know how much to use. So we needed 2 pounds of this stuff so on top of the cost of the service we had to pay an extra $50 Which was OK I guess. I wish I knew this. The AC was running and I didn't have any complaints about it, so the only reason I took his offer was because we were selling our house and the inspection was due t happen the next day so we thought that if a professional technician would look at it and check everything the inspection would go well.

My technician Dennis was professional and curteous. However, my central air unit has not performed as well as it did since they did their work. Its a three year old c/a unit, brand new. Its always worked and keep my home ice cold. Now it only keeps my home cool. I called back to explain this to John, one of the owners or managers. Instead of John sending Dennis or another tech out to follow up he decided to argue at me regarding my units performance. For this reason, I would never use their service again. John was just flat out rude and VERY unprofessional.

It turned out okay. He kept trying to sell me on a new air conditioning system though. It has been running well since their service. I may use them again if they have another good deal.

The service man took the coupon and proceeded to tell me how old the unit was and how it was not worth fixing, this was before even looking at it to see if it work. Secondly, after opening the a/c unit and knowing that I'd rather have it cleaned and later discuss having it fixed, he started to tell me how much a new unit would be. The tech did not want to do service on the unit and was clearly looking to get a sale out of the deal, a 8 to $10,000 dollar one at that. Lastly, while trying to prove that my a/c unit was not worth fixing, he pushed the fan and pressed on the relay (while telling me that it would not come on) the unit started to work proving him wrong. Bottom line, the unit did have issues but because I was not sure of the true state of the unit, he basically talked himself out of doing the cleaning and everything else he came to do. This tech represent the bad experiences that most new home owners fear that they'd run into. Why cant a company train a tech on how to keep and gain customers. Example: I had Nicor to send a company to look at my old boiler, he knew it was old, not sure if it worked or not, but did everything he came to do and more, finally at the end, gave me a quote for repair and for a new unit. Thats what I call service

They were there for all of 20 minutes and said everything was fine. Two months later I had to have the motor replaced.

The expected work went fine. It was done quite professionally and thoroughly. The tech who did the work was very friendly and explained what he was doing and why. The only thing that bothered me was the persistent upsell. Are you sure you don't want me to change the humidifier pad? That humidifier is kind of old, don't you want a newer one? How about a replacement UV lamp? One of the furnaces is more than 20 years old, don't you think you need a new one? Me: Is there anything wrong with it? Well no but wouldn't it be better to have a new, completely reliable one? It wasn't high pressure, but it was persistent. If I had gone along with even half of the suggestions, the cost would have ballooned by $300-$500.

All went well. they arrived on time and finished the project within 1.5 hours, as quoted.

Alex came and was very friendly and knowledgeable. It took a couple days to get an appointment, but Alex was punctual.

We had purchased a big deal, and the service was excellent. The technician was here and he called before he came, and he did an excellent job. I would recommend them highly, the technician was highly trianined and explained everything. I would use them again.

They are average. I would probably not use them again.

The work was okay, but it cost $200 more to install it correctly. It looks good and does well but I wasn't pleased I had to pay extra.

He did a good job and explained everything to me. He also looked at my thermostat and made recommendations to replace it. I paid $59.00 for this cleaning, and it was a good deal for both the vendor and the homeowner. I will do use this vendor again.

They did a fine job. They were professional.

They were timely. The one they advertised, they didn't recommend but their workmanship was good. So, it ended up costing me more because he recommended a different one. They came out when they said they will. I had no issues at all.

Technician arrived on time, was very personable, and performed the service without any problems. He provided a few suggestions for the future and also answered all of my questions.

ABSOLUTELY NOTHING !! For whatever reason, the provider never did provide any service. After waiting for over a couple of months, Angie's List is refunding my fees. I can not think of any reason other than racism or "An Allergy to My Zip Code" why this provider never provided the services. Still need annual service to the AC unit. If you know of another provider who is not "ALLERGIC TO MY ZIP CODE" feel free to guide him my way.