Restore Construction Inc

Very good work done.

Restore did a good a job.

unknown

I was in a tough situation, I needed the backwater to be removed from my house and my insurance company sent this company out. Right from the start I was concerned about their prices. Sure enough, the estimate came in at the same amount as my deductible. So, I expect to pay higher prices when dealing with contractors that get their pricing from the insurance companies but the workmanship has to be there. When you charge top prices your work better be there. They left carpet that wasn't damaged in standing water. They drained the dehumidifiers in a non-working sink due to the storm. The debris from the black water was still visible on the bathroom floor. The tack boards from the carpet remained, keeping the bacteria underneath. The drywall around the recess light that the black water poured through wasn t removed. Some of the carpet was not cut evenly, leaving jagged seams which will make it harder for my carpet technician to reinstall. Contaminated throw rugs were not properly disposed. The crew was to arrive on Saturday August 9 to address these issues, but they never came. Then they said that I was given a break on how long their equipment was left there. The best part is after the technician who addressed my concerns was leaving, I had to ask him twice for the final bill. He told me we were even. Six weeks later, without a final bill or walk-through, they charged my credit card without my approval. It took several calls to get someone to return my phone call. I sent a letter and their follow-up letter didn't even address half of my concerns. Four weeks later, I had a separate water issue and hired another company for a third of the price and much better quality. They also did a walk through with a final bill.

They hired several specialist subcontracting and they cycled in turn. They performed over and above leaving my home in better condition than before my fire. They were flexible and responsive. The only scheduling problems were a result of an over booked electrical subcontractor. He worked several nights and weekends to make up the time.