MONROE HEATING & COOLING

The tech was honest and did a great job. The price was about double. Next time I will ask more questions even when someone is referring them. Also I should have check Angie's List first.

Monroe was brought into our unit without our knowledge more than once by building engineers or staff. It's difficult to describe just what the story is except that they don't want to look at the temperatures I've recorded on many, many days. They've never offered anything of help that will actually work. They just keep looking for ways to tell us what we're doing that keeps the building system from working, i.e., keep the lights off--which we always have done; don't run the appliances which we always have done; open the door to the hallway to get better air circulation, a habit which is not favorable to neighbors and/or fire prevention, etc. We do have a wine cooler which they say adds heat, but aside from that and the refrigerator, we basically don't run other appliances. The wine cooler is new, high energy & does not cause this problem. The problem is that the building doesn't want to admit we have a problem, so they don't want us to do anything to fix it. Unbelievable! We've shown building staff electricity bills which are 3 times higher to run the fans than it was to cool our 3000 square foot house before we moved into the building. (Our apartment is under 2000 sq feet.) Obviously the fans are ineffecient. Monroe wants to keep changing the thermostats, but they actually read out what separate thermometers read. They or our building staff like to keep changing the thermostats at a few hundred dollars a clip to them. That has no effect on our ineffecient fan system.

It took 4 separate visits to correct the problem which was very frustrating, but we felt we had no choice as we didn't want to start over with a different company. In hindsight, we realized that Monroe hadn't fully diagnosed the problem from the start, and instead was using a trial-and-error approach which resulted in additional time and cost to us. In addition, one service man sent by Monroe wasn't able to perform the necessary work because he couldn't fit behind our furnace; as a result Monroe had to schedule another appt with us to complete the job. We tried to speak to one of the owners about a compromise on cost, but they weren't receptive.

THEY ARE GENIUSES WITH OLD HEATING UNITS IN THESE OLD HIGH RISES. THEY ARE VERY KNOWLEDGEABLE AND THEY REALLY KNOW WHAT THEY ARE DOING. YOU REALLY GET GREAT VALUE WITH THEIR SERVICE. THEY DON'T MAKE MESSES AND THEY DON'T COST YOU EXTRA MONEY BY DOING THINGS IMPROPERLY. THEY ARE VERY PROFESSIONAL AND HELPFUL IN EVERY WAY.

ONE THING I LIKED ABOUT THEM IS THAT THEY WERE SO THOROUGH AND REALLY TALKED TO US ABOUT THE MAINTENANCE OF THE UNIT. HE CLEANED THE UNIT VERY WELL AND TOLD US JUST HOW TO KEEP IT UP AND RUNNING. WE WOULD DEFINITELY USE THEM AGAIN.