Classic Gutter

Prompt, quality work, as advertised. Happy!

Classic Gutters was a sub for a full house remodel in 2012. In April 2019 the “paint” literally was stripping off the siding. The general contractor came out to review. He had never seen anything like it and requested I call the guys that did the work – Classic Gutter. Mike owner of Classic Gutter came out and he too had never seen this happen before in his “40 years” of business. This was in fact a material defect that needed to and would be covered under warranty. Rather than Classic Gutter – Mike, filling the warranty claim and coordinate everything – I the homeowner, was required to fill out paperwork, take pictures, communicate and coordinate with the manufacture. I had no idea how to measure the square footage or document what was being requested by the manufacture. I made this clear to all parties. Another opportunity for the Classic Gutter to step in and process the warranty work. NO the effort remained mine. So over the next 4 months 20+ emails back and forth, 15+ phone calls, creation of documentation digging up original contracts, scanning, building a file, over 30 hours of work and endless hours of frustration, an offer from the manufacture to pay for the material to replace the defect. Classic Gutter/Mike informed me it would take two guys two days’ worth of effort and the time and material would total $3950. I shared this quote with the manufacture, and they agreed. I however had to sign off on any and all future claims to be null and void. August 2019 agreed to work with Classic Gutter. October 2019, I had to call Classic Gutter to find out when the work was going to be done. Mike communicated end of October. Into the first week of November work not done, no communication from Classic Gutter/Mike, I again called. Response, we should be able to get to it this month we just need good weather. Work was not completed in November. December is not the time to do this work in Chicago. End of Feb 2020 – contacted by Mike – “We will be out there Monday to do the work.” NO SHOW, no communication March 5, 2020 – contacted by Mike – “We will be out there Monday to do the work.” NO SHOW, no communication March 17, 2020 – contacted by Mike – “We will be out there Monday to do the work.” NO SHOW, no communication March 27, 2020 – contacted by Mike – “We will be out there Monday to do the work.” March 30, 2020 – One day (8 hours with 1-hour lunch break) two guys complete work. Clean up is not preformed. Horrific job done on entry peak. Called Mike to address. Mike sent crew out the very next day to correct work done on peak and clean up yard. March 31, 2020 – text with invoice, email with invoice. I request Mike “the Professional” to come out and walk the property to confirm with his expert eye everything is done correctly. He agrees. April 2, 2020 – Mike comes and reviews the work performed. He states, “Wow, everything looks great. I should have CHARGED YOU MORE.” I asked if he walked the property and thought everything is perfect. He confirmed he did. I asked him to stand at my front door and look down the soffit. He did and responded, “everything looks great.” I pointed out the major dents in both lines. He responded, “do you mean the oil canning?” I do not know what “oil canning” is. But he clearly communicated, it is steel, you are going to have that.” I didn’t have it previously. I explained to Mike that I was not happy with the way I was treated by Classic Gutter. There was no follow up from him until he wanted the work, plenty of effort on my part to get the “warranty,” paperwork done, months and seasons went by before the work was done. Now that the world is on lock down and he has no other work – what a good time to come do the work on my house. So Classic Gutter benefited because of current market conditions, preformed the work in half the time estimated, relied on my eye to correct poor workmanship, and NOT ONCE acknowledged the experience I was put through. If this is how you want to be treated and the kind of experience you want with your home project, by all means hire Classic Gutter to do the work. Pictures of poor work on peak attached. Pictures of nails, aluminum shard, and garbage not picked up. Picture of Oil Canning.

Called on a Monday to have someone come out and evaluate gutter repair; also requested a quote for gutter screens. Was told by the receptionist that someone would be out by Wednesday and I would receive an estimate via email. She also promised to call to let me know that the email had been sent. It's now one week later, and I have heard nothing. I called to check on the status and was told that no one has been out to do the estimate, and they have no record of my original request. When I asked if they could come out to get me the estimate quickly (given that I called a WEEK ago), the owner told me that he "wouldn't be able to come any time soon". Terrible customer service, and terrible responsiveness. Why is it so hard to find a reliable company to do this stuff???

Smooth as could be. Came over for an estimate. Gave a price that we very competitive (lower than another quote by a lot.) I waited a couple months to call. They remembered me when I called. They installed on the day scheduled but had to finish the next day due to weather. I had some issue with regards to a part of the house that was not done (top of chimney). Apparently, the installer didn't know that it was "in scope." They returned and finished right away with no hassle. They also fixed a leak that had been plaguing me for over a decade. I found the entire process to be excellent. Everyone that works here is very conscientious and courteous. I would not hesitate to do business with them again. I wish all the contractors were like them.

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