Used the online contact form, and three weeks later got a call from Sue to schedule an appointment. Nobody showed up at the scheduled time, no call. The next day Sue seemed almost irritated that I was bringing up the no-show. I was promised that Gino would be out that same afternoon, and got a call a few minutes later confirming that it was on his schedule. Once again, total no-show, no call, no nothing. With everyone home and stimulus checks in their pockets, everyone is doing home projects, and I'm sure Aqua Fiori has more business than they can handle. That certainly won't always be the case, and the way they treat customers when things are good will inform how customers treat them when things are lean. They'd do well to remember that.
Description of Work: Irrigation and outdoor lighting quote.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Mary H.
06/2018
1.0
irrigation systems
+ -1 more
I called and spoke with Denise and was told that Gino would call to set up an appointment. After several days without a response, I called again and left a message on their answering machine. I never received a call. If they were too busy to do the work, the courtesy of a return call would have been appreciated.
Description of Work: Called for an estimate for a backflow regulator to be installed.
Rating Category
Rating out of 5
responsiveness
1.0
Response from AQUA FIORI INC
Hi, We are very proud of our customer service. The Aqua Fiori Team has two full-time assistants answering phones and scheduling appointments. Although it is rare that we didn't return a call, we did go back to our phone log and did not find a record of a returned call to you. I will call you personally to apologize. We Googled your address, and see that we service your next-door neighbor to the North, a neighbor two doors to the of you, and a neighbor across the street. If you check with your neighbors, I think that they would confirm the excellent customer service that we provided to them over the years and you will consider using us in the future. Thanks for your time. Gino Aqua Fiori Inc. 708-345-4433
Dick M.
01/2018
4.0
irrigation systems
+ -1 more
Workers arrived promptly as scheduled, worked efficiently and explained the operation of the new system controller, which works very well. Cost was within range estimated, though on the high side. The bill did not arrive until months after the job was completed.
Description of Work: Repaired/replaced four sprinkler heads and replaced non-functioning controller with a new, upgraded model.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$463
Dwayne S.
09/2017
4.0
irrigation systems
+ -1 more
He did two things. Fixed one sprinkler head and there is some kind of thing like a water regulator that they had to replace. Their price was too high. They knew their trade. Anything that they do is quality work. I have no complaints other than their price.
Description of Work: Fixed lawn irrigation items.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Miriam T.
07/2017
5.0
irrigation systems
+ -1 more
It was great because it was a busy time of year for them and they came the same day I called as the other companies were booked for at least 2 weeks.
Description of Work: turn on sprinkler system for the season
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
erin G.
04/2016
5.0
irrigation systems
+ -1 more
Gino, the owner, came out and talked over everything with me. Gave a thorough quote with options. Workers were professional and did a great job. The system works perfect, and it is nice not to have to remember to turn it on and off. More importantly, it is great that I am not watering my lawn when it is raining outside!!
Description of Work: Had an old copper pipe system, and they installed a brand new full lawn sprinkler system with timer and rain gauge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Priya S.
05/2013
5.0
irrigation systems
+ -1 more
Very responsive throughout the process. Installation went smoothly with absolutely no disruption to our landscaping. Would definitely recommend.
Description of Work: new sprinkler system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Heath B.
05/2013
5.0
irrigation systems
+ -1 more
Technician fixed the leak, restoring correct pressure to rest of system. Also showed me how to adjust sprinkler head pressure and even left his little allen wrench adjuster tool for me.
Description of Work: Inspected non-working sprinkler system that I inherited when we bought our house last year. Identified leak in yard from broken pipe. Dug up pipe and plugged leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
ALLEN M.
08/2012
5.0
irrigation systems
+ -1 more
Because I have had good experiences with this company in the past I called and made an appointment. They came out, did good, fast work and charged a reasonable amount for it. Now, I am waiting for the village to reimburse me. If they don't come through I will will a bad report about my village.
Description of Work: The village did massive street work - new sewer, curbs and brick street - and messed up my sprinkler system in the process. I needed some massive reconstruction of the pipes and sprinkler heads.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Cindy R.
07/2012
5.0
irrigation systems
+ -1 more
I love Aqua Fiori (very cool name, too!). Just bought a house that had an existing sprinkler system that was installed by another company (which had bad reviews here). I saw Aqua Fiori at a neighbor's house, and asked how they liked the company. They had only good things to say, so I had Aqua Fiori come out and restart our system (it had been winterized). They were wonderful! The woman who answered the phone was super nice and courteous. The guy who came and did the work was also great. A few days later, I found that I needed an adjustment. I called again -- got the same great feeling from the phone call. They scheduled me for the the next day. No charge for the adjustment. Yes to Aqua Fiori!
Description of Work: Did a spring restart of irrigation system. Also came back and adjusted sprinklers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Nancy D.
10/2007
5.0
irrigation systems
+ -1 more
I think they are really great. I am a gardener, so I cut through my system quite frequently and they always come right out to fix it for me. They did just great blowing the system out and I have no complaints. The charge always varies depending on the parts and labor of the job. They are reasonable I think. Like I said, it really depends on the complication of the job. I am happy with them and feel they are worth a good recommendation.
Description of Work: I had my irrigation system blown out in the fall by Aqua Fiori.
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Service Categories
Lawn Irrigation
FAQ
AQUA FIORI INC is currently rated 4.6 overall out of 5.
Monday: 7:30 AM - 4:00 PM
Tuesday: 7:30 AM - 4:00 PM
Wednesday: 7:30 AM - 4:00 PM
Thursday: 7:30 AM - 4:00 PM
Friday: 7:30 AM - 4:00 PM
AQUA FIORI INC accepts the following forms of payment: Check
Yes, AQUA FIORI INC offers free project estimates.
No, AQUA FIORI INC does not offer eco-friendly accreditations.
No, AQUA FIORI INC does not offer a senior discount.
Yes, AQUA FIORI INC offers emergency services.
Yes, AQUA FIORI INC offers warranties.
AQUA FIORI INC offers the following services: New installation, repairs on all systems.