Woodmaster Fence

Description of Work: Replaced 4 fence posts that had rotted @ ground level and put back up an existing 14 foot section of fence that had blown over. They also fixed the gate that wouldn't close all the way.

Description of Work: Fencing repairs were needed in our backyard - this included: post replacements, panels that had fallen and other general repair work that was needed.

Description of Work: Rick came out for an estimate for some repairs on our backyard cedar fence that was installed by someone else about ten years ago.

Description of Work: Repaired a gate post, took down an existing section of fencing, added additional fencing including 2 gates and a double-gate.

Description of Work: Replaced old chain link gate and two old gateposts. Also installed approximately 30' of PVC lattice fence with posts and rails to serve as a screen for our patio.

Description of Work: Provided estimate and counseling.

Description of Work: Removed old and built a new cedar-shadowbox fence around yard.

Description of Work: Came in early and put up a six foot cedar privacy fence by noon. Ricks crew were very professional and quick.

Description of Work: We needed a driveway gate and some small fencing, they came out and installed the gate and fence in a proffesional manner.

Description of Work: WoodMaster Fencing did an excellent job installing our fence.

Description of Work: Installed a fence in back yard - board on board, red cedar, 6 feet high, scalloped top, with steel posts (not visible). Did all in one day....about 200 feet total with one single man gate and one double gate

Description of Work: We had remnants of an old fence removed and a new fence built. New fence is 5' convex picket fence, 3-rail, 1 x 5' gate and 1 x 4' gate. Woodmaster used 4" boards with 1.5" spacing, 2x4 rails, 4x4 posts, and 4x6 for gate mounting posts.

Description of Work: Removal and replacement of entire wood fence.

Description of Work: 96 feet of 4 foot high wooden fence, and 8 feet of 5 foot high wooden fence was constructed on my property.

Description of Work: Repairing of fence.

Description of Work: We had 6 fence posts that cracked from the past winter's storms, so the work to complete was to remove and replace the fence posts.

Description of Work: Installed approx 180' of 5' high #1 grade Western red cedar in a shadowbox design with 1.5" overlap. The fence wraps the entire back yard to both sides of the house. There is a 42" gate on both sides.

Description of Work: Remove 4 posts, dig up/remove cement, Replace 4 posts and cement in. Then re-attach fence sections. And replace one rail that was rotting During a fierce wind storm in March, 4 sections of fencing started to fall over, the posts had cracked. About 04/03/12, Rick came out and looked over the job requested and provided a quote before he left.On 4/14, Woodmaster Fence came to the house as promised, and they were 15 minutes early! They determined that the job would take about 3.5 hours and in fact finished early. I inspected the job and even waited through several rainy and windy days to make sure the fence would remain standing before writing this review. The job was quoted at $600.00 and I had a 5% discount coupon on Angie's list. Total job was $570.00. I would recommend them to anyone who need fencing work done. They even brought extra cedar pickets in case some broke. It is nice to get good quality work these days.

Description of Work: I needed some fence posts replaced and damaged boards on the fence replaced.

Description of Work: Woodmasters Fence provided a quote and then performed the work of fixing an old fence that had blown over in a windstorm. They replace several of the posts and capped them to match the existing posts. He took the time to check the entire fence and repair those, instead of just the 2 sections that had blown over. This was a step that could have been easily overlooked by other contractors.

Description of Work: My Initial Complaint: I first contacted Woodmaster Fence in Sept., 2011 to provide a quote for fencing on my domestic property. The owner was quite responsive. Upon his initial visit to take measurements and discuss the work that would be done, I specified the need for not only the old fence to be taken down and hauled away, but for the old posts and cement anchors to be removed. I also explained that this was the only reason I needed a contractor instead of buying segments of fence at a home improvement store and doing it myself: that I was incapable of removing those anchors. If I was, I certainly wouldn't be paying $1100 for 32' of fence. Rick, the owner, stated that it was all part of the job and "when completed, our work will be perfect." As a matter of fact, he stated this in email messages to me, as well. He provided a competitive quote, so I gave him the business. Once the work was completed, I paid him in full with a check that same day. The next day, I noticed a number of boards that were cracked and split all the way through. I emailed Rick, requesting he come out to fix the bad boards. Two days later, he emailed me saying "We'll be there to take care of it." A week passed, and I hadn't heard anything more from Woodmaster. However, in the mean time, I noticed about a dozen more cracked boards, including one of the horizontal supports. Additionally, there were knots popping out of the wood. The contract I signed stated the wood would be #1 grade cedar. This is not characteristic of superior grade material. Also, I noticed as looking from my kitchen window, that the four segments of fence he installed were completely asymmetrical. I wasn't sure if my eyes were playing tricks on me or not. So, I went outside with a tape measure to find that one segment was 96", another was 95", another was 85", and the last was only 83". Additionally, the last segment of fence is not properly secured with a post at the end. The work was not measured out properly. Not only were there defects in materials but with the workmanship, as a whole. I emailed Rick again to let him know that there were various issues we needed to discuss, and I would like to schedule a time to get together to show him the areas of concern to me in order to rectify the situation. He said he would send someone out, on a day that I clearly stated I was not available, to fix the fence. However, we had not even had the opportunity to discuss all of the problems with the materials and workmanship. Nor had I had an opportunity to show him or any of his workers where all of the defects are. I requested he let me know another day that works for him so we could meet and get this all taken care of in one easy step. A week passed, and no response from Woodmaster. I emailed again and finally received a reply email the next day, Nov. 12, telling me he would call as soon as he knew when they were available. Two weeks passed. No call, no email. I walked out my back door Nov. 25 to find two men starting to pull boards from my fence. Happy to see them, I asked if Rick was around. "No, he just sent us with these five boards," one man replied. In my previous email to Rick, I clearly explained there were at least 15 boards that needed replacing on my side of the fence, alone, amongst many other things. Yet, the men that showed up were ill-equipped and did not have the decision making authority to take care of the problems. I have tried to rectify this situation amicably, like a gentleman. However, in a phone call today, the owner was absolutely obstinate. He refuses to come look at the workmanship or acknowledge any wrongdoing. He said his workers would only replace some of the boards that were bad and will not rebuild the fence or reposition the posts. I told him, at this point, he could either rebuild it or take it down and refund my money, or I'd file a claim. The materials are sub-par; the workmanship is faulty. This is not what I paid for. Response to Woodmaster's Post: Unfortunately, Mr. Manderscheid’s response is wholly inaccurate and, perhaps more importantly, fails to address the matters relevant to this dispute. Mr. Manderscheid’s response appears to focus around the fence’s position with regard to my property line, which is not (not has it been) the subject of our dispute. This complaint was filed specifically because there are numerous problems with the fence, with both the materials and workmanship; and the owner of the business refuses to fully correct them. Contrary to Mr. Manderscheid’s recollection, we absolutely did discuss removing the posts and anchors or "butts" that were in place the day Mr. Manderscheid came out to measure for the quote. I explained at that time that this was the only reason I needed a fencing contractor to put in a new fence - because I could not possibly lift the posts and the three feet of cement attached to each one by myself. If I could, I would purchase the same amount of fence from a home improvement store, such as Home Depot, for $300, rather than paying a contractor over three times that much. When the fence was being installed, nobody said a thing about, "moving posts to either side of the old post butt in the ground." I contracted Woodmaster because they were supposed to be the professionals and know exactly where to put the posts. That is not my job as the consumer. Mr. Manderscheid stating that anyone asked me about the positioning is preposterous, and it is an outright lie. The fact is: the fence was not measured correctly by his workers. Therefore, the posts are incorrectly placed. There are four segments, all of different lengths, and this is visibly noticeable to even a layperson as myself, and certainly must be obvious to any professional. In his response, Mr. Manderscheid claims that I wanted to be present when he sent his worker, Augustine, to replace the boards. This is not accurate. Instead, I repeatedly told Mr. Manderscheid that I wanted to address some issues directly with him (and not his workers). In fact, one of my email messages to him provided: "There are a couple other issues that need to be addressed. … I'd like to be there to review the things that are of concern, and unfortunately I am not available on Saturday. Let me know what days you have next week, so we can get this rectified. " The response I received from Mr. Manderscheid, in return, was, "We are coming out Sat., Nov 5 to take care of your concerns. You do not need to be home." Because Mr. Manderscheid could not possibly take care of my concerns when he didn't even know what they were yet, I replied back, "There are so many things that are not right with this fence; I would like to be there to point them out to you." It took eight days and an additional follow-up email after that before I received a response. Yet, he still has not been out to look at fence since it was installed and, therefore, still does not have knowledge of everything that is wrong with it. Mr. Manderscheid claimed that Augustine came and replaced all of the bad boards, which is also an outright lie. Augustine came out one time, without notice, on November 25 and replaced five boards. Mr. Manderscheid was not there to discuss any of the other problems with the construction. I have photographs of all of the boards that are damaged, as well examples of the poor construction. Until yesterday, upon reading Mr. Manderscheid’s response to my complaint, it was my belief that Augustine had only been out once to make any repairs. I couldn’t believe he had the gall to state that Augustine had come back out again to replace more boards a second time. Certainly, nobody had talked to me about this. Augustine had been out on Nov. 25th with his five boards, and that was it. The one and only time I spoke to Mr. Manderscheid on the phone since the fence was installed was on December 1. That was after I had explained to him in an email that I was going to file complaints with the BBB, Angie’s List, and the Chamber of Commerce. That call ended in a less than friendly manner as he told me that he was not going to comply and that I should go ahead and file my complaints, at which point I was explicit in telling Mr. Mandersheid not to step foot on my property unless I was home at the time and he was going to be there to review the problems with me. So, after reading Mr. Mandersheid’s response to my BBB complaint yesterday (December 5th), stating that Augustine had come out again, I double checked to see if any additional work had been done. Sure enough, Mr. Manderscheid sent one of his workers out this past weekend, without my permission and contrary to my express requests that nobody enter my property without my knowledge and consent, when I was not home to replace a few more boards. I know this because I took pictures, dated Friday Dec. 2, of all of the workmanship that still needed to be corrected. In order for any of Mr. Manderscheid’s workers to perform this work, they must have climbed my heavily chained and padlocked fence to get in my backyard. This constitutes trespassing, and if it happens again, I will have the police involved. Although it appears a few more boards were replaced at that time, the work is still far from done correctly. There are still boards with cracks that have not been replaced. Even the boards that he or his workers snuck in and did replace are defective: some have holes in them where knots must have been, some are cracked, and others appear to be rotten. Because Mr. Manderscheid still continues to avoid me and refuses to meet to discuss all of the problems at hand, he has no idea exactly what those problems are. He admitted his knowledge of my desire to be present as he stated in his response, yet did all of this behind my back in a feeble attempt to make it appear to anyone else involved as if he is trying to provide some kind of customer service.

Description of Work: Woodmaster fence installed a cedar picket fence with metal posts around the perimeter of my back yard.

Description of Work: Woodmaster installed a custom fence in the back yard.

Description of Work: Woodmaster Fence put in a new 5 ft Cedar fence for us. Took down the old chain link as well as several wood panels we had jimmy-rigged and at our request, was able to save the panels as a friend will be using them in her yard.

Description of Work: Woodmaster installed approximately 130' of fence around two sides of the perimeter of our property. They also installed a gate to enter and exit, as well as adding a small 5' section of fence to close off a gap between our home and a neighbor's fence.