Sub-Surface Well & Pump, Inc.

well

About us

At Sub-Surface Well & Pump, we have 40+ years of experience in the water well industry. We drill residential and commercial water wells , install submersible well pumps and water storage pressure tanks. We're able to service any problems you might have with your water well system. We hold ourselves to the highest standards. Whether our professionals are providing a thorough analysis of your home's well system, explaining how a water system works, or recommending one that is right for you, the one thing that is certain is nobody brings a higher level of professionalism into your home. We value quality and guarantee a pleasurable customer service experience. We look forward to serving you.

Business highlights

48 years of trusted experience
Emergency Services Offered

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.929 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
3%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
responsiveness
4.9
Showing 1-25 of 29 reviews

Greg S.
01/2022
5.0
Rapid response and had the pump fixed the next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$31,000

Aaron B.
11/2021
5.0
Quick and friendly service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lawrence V.
04/2021
5.0
Nice guys that know their business. They respond quickly and do great work

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$1,800

Charles S.
03/2021
5.0
Prompt, friendly, efficient, clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,200

Vic M.
11/2020
5.0
VERY HAPPY WITH QUALITY AND SERVICE I WOULD RECOMMEND THEM

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Steve N.
11/2020
5.0
When my main water supply started leaking underground, I panicked because I have no idea on how to fix this problem. I called several companies and settled on Sub-surface because of price, years of experience and professionalism on the phone. The owners sons were very friendly and worked VERY hard to restore my water to the tank and went above and beyond to make sure my water was running in my house as well. I LOVED the service I received from Sub-surface.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,325

Tony A.
11/2020
5.0
Fast response. Made clear what the issue was Upfront with cost Returned the next day finish the job Recommen highly

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.0

Yes, I recommend this pro

Brenda M.
08/2020
5.0
This company did a great job. They provided a great service in a short period of time. I loved how they work. I would definitely recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

David B.
07/2020
5.0
Good people. I recommend their work. They showed up on time, did good clean work and came back happily to correct a small issue. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dianne B.
04/2020
5.0
Prompt service, easy to work with. We agreed on a day and time that would work for both of us. Got text when they were on their way and they arrived exactly when promised.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Sean O.
01/2020
5.0
Great work, very helpful and offered up great advice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brett B.
12/2019
5.0
Prompt, friendly, reasonably priced and did all that was required quickly

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sheri N.
11/2019
5.0
We called Sub-Surface late Saturday afternoon and told Nate the dilemma about our well pump (SUPER loud & running all the time) and our well tank (no pressure). He gave us an â estimateâ over the phone. After we called a few more places we decided to stick with Sub-Surface, so we called back and they were able to get us in on Monday morning (job should take 2-3 hours). Nate and Jason arrived right at 9, changed out the well tank and our well pump. Nate explained that the bladder in the tank ruptured, which is why there was little pressure and also why the pump ran all the time. Because we werenâ t sure how deep our well was, we ended up pay slightly more than what was quoted ($60 for pipe, wire and a new pressure gauge) but it was well worth it. Nate and Jason finished the work in 90 minutes and insisted on leaving their shoes outside the front door EVERY time they came in the house. Highly recommend this company!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,900

frank H.
10/2019
5.0
I had a time frame emergency (wedding to go to). They arrived early, did a professional job, with quality workmanship. I now have water and I was able to make the wedding. Great Job !I would recommend them to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,280

Steve M.
09/2019
5.0
Nate and Jason were very professional as well as friendly. They kept us informed throughout the process and answered all of our questions. They came in right on their estimate which was very reasonable. Definitely a wonderful company that I highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Graham L.
07/2019
5.0
The whole experience with this company was great! I would definitely recommend them to anyone looking to have well work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Don T.
07/2019
5.0
Job well done

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lorna K.
07/2019
5.0
Excellent service, very knowledgeable

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Patrick M.
07/2019
5.0
Our water stopped completely. These guys were on the scene right away, and quickly and professionally diagnose the issue. They replaced the pump and we had water again in a few hours. The family has been in the well business for generations. This is a call you never want to make, but if you need to make it I would call these guys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jean S.
07/2019
5.0
I usually DIY almost everything for my house, but the well issue I was having was just a bit beyond my skillset. Other local well/plumbing companies turned down my project, but Jason and his brother were very helpful and willing to take it on. They were upfront and honest with really great communication. Very knowledgeable and flexible. I'd never had an issue with my well before, but if I ever do again Sub-Surface will be my first and only call. Would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Tony K.
06/2019
4.0
They came out right away.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Carole H.
05/2019
4.5
Good with explanations, really tried hard to solve the problem which they did, for the least amount of money.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

1201 Carey Drive, McHenry, IL 60050

https://www.subsurfacewellandpump.com/

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Licensing

Licensed*

Trade License Number
102-004256
Trade License Locale
IL
Trade License Expiration
01/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

well

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Sub-Surface Well & Pump, Inc. accepts the following forms of payment: CreditCard
No, Sub-Surface Well & Pump, Inc. does not offer free project estimates.
No, Sub-Surface Well & Pump, Inc. does not offer eco-friendly accreditations.
No, Sub-Surface Well & Pump, Inc. does not offer a senior discount.
Yes, Sub-Surface Well & Pump, Inc. offers emergency services.
Yes, Sub-Surface Well & Pump, Inc. offers warranties.

Contact information

1201 Carey Drive, McHenry, IL 60050

https://www.subsurfacewellandpump.com/

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day