Brewster Excavating & Landscaping, Inc.

I called Brewster's Excavating on 3/17/15 based on the reviews from Angie's List. I talked to a woman in the office, but I don't recall her name. I told her I was interested in scheduling an appointment to discuss some work. I told her I wanted a professional to look at my yard and help me with some drainage problems. I also told her that I was interested in having a drain line from one of my sump pumps replaced (it was clogged or had collapse, not sure which). This was on a Tuesday shortly after lunch. I was told someone would get a hold of me after they got back to the office. When I did not hear from them by Friday (3/20/15) I went to their website and filled out a contact form. I indicated that I had called a few days earlier and had not heard from them so I wanted to leave my cell phone number for them to call. In this form I again explained the work I was interested in. I received no call from Brewster's, so I called back on 3/26/15 in the afternoon. I talked to a woman in the office who sounded like the first woman I talked to, but can not be sure. I explained how I had been waiting for a call since the prior Tuesday, and that if they were too busy, they just needed to let me know. After re-explaining what type of work I was interested in having done, I was told that at this time, Brewster's was not doing any residential work. When I asked if they had anyone else they would recommend for the work, she told me they only had recommendations for other landscaping companies. I again want to stress that Brewster's did no work for me, so I can not comment on their price, quality of work, or punctuality. The "F" for responsiveness is because they never contacted me at all after my initial call. All contact was initiated by me. The "D" for professionalism is because I feel they could have told me right away they do not do residential work. From the first call they were informed this was for my house. Even if they got real busy after my first call, it would have taken 2 minutes to return my call and say so.

A very positive experience, as told above. Even though I was disappointed that the pond project wasn't a "go," I would have been more disappointed to have moved forward with it, and have it end up poorly.

Didn't do work

I am actually working with them now but I haven't had them do any work yet. I decided to use them because it seemed that they specialized in what I was looking for. They gave me a quote of $4100 for the work. I thought that they would be a good choice. They are flexible with your schedule. They came to my house after work at around 6 'o clock and I thought that was good. They tried to get things set up with a date. They were honest and told me that some things weren't necessary to do.

It went good, they were done before I got home that day, I didn't need to be home while they were doing it. They listened to what I requested. They did a good job repeating what I said and making sure we were on the same page.