MIDWEST WASTE

unknown

We decided to use Midwest waist because the price was cheaper than the other trash pickup providers but I guess you get what you pay for!! They miss our trash day at least once a month its now been two and a half weeks since they picked up our trash! I've called customer service and they are rude, they don't seem to know what is going on with the actual trash pickup, everyday I call them they say the driver should be there today to pick it up but i'm still waiting!! I would not recommend Midwest waist to anyone in less you like looking at trash at the end of your driveway for weeks at a time!

It started off just fine...I called and set up service and everything was fine...for about a month. I had pre-paid for quarterly service and a month after my service began, they SUSPENDED my service for failure to pay! I didn't even receive a late notice so I could call and evade the unwarranted suspension. After a visit to my bank to collect proof I had paid and hand-delivering it to their office, it was another week before they reinstated service! They didn't credit my account for time lost, either. The office personnel was rude and acted like I was putting THEM out... A few weeks ago, they stopped emptying my garbage tote. I called after the second incident (they didn't collect my neighbor's the first week, either) and tried to find out what was wrong this time...the RUDE person at the other end of my call informed me that my account was closed and had been since last March, even though I HAD been paying for and receiving service up until January. (So, apparently, I had been paying someone ELSE for service...in a pirated MWW truck even?) Nothing this woman said made any sense...she told me I didn't have their tote anymore, then told me I had two. I finally said something that made perfect sense-"Come get your tote". I was tired of cleaning up garbage out of my yard they spilled during collection anyway...

We live outside of city limits, and are unable to use the city services. This company comes around once a week and collects garbage which is placed at the end of our driveway. We like them because they aren't picky about what they take, or whether it is in a bag or not. They never leave a mess and put the lids back on the cans. There isn't much more you could ask for. The price isn't too bad, and you pay for 3 months at a time. They are also fairly quiet if you are trying to sleep in, which is always a plus!