HiBeam Internet & Voice

First, I was assured their internet service could provide the speed and the speed on multiple devices that I needed. I needed to run 1 desktop, 2 laptops and various gaming systems. I could barely run one desktop. I then needed tech support. I had to call and leave a message the first time. 2 days later they called me back, with very mediocre support. The next time I needed technical support, I called and once again had to leave a message, that was 6 weeks ago and I still have not received a call back. I needed billing assistance and no one of course answered again, the machine said they would call me back. No call back ever. I, at that point had to find another internet service, that actually provided service. I did. I called HiBeam and of course no answer (are you sensing a theme here?), I left a message over a month ago stating that I wanted to cancel. 5 days later my Credit Card was charged. I figured, ok, I probably didn't call in time to stop the billing cycle. I called back and once again, no one answered, so I once again left a message. Yesterday, they again charged my Credit Card. I have called no fewer than 25 times since 8:00am Wednesday, April 27, 2011, and still no answer or call back. I searched and found another number for them. I called that number and the voicemail box is full. Surprise!!! Yet, their machine keeps telling me they value my business and are busy taking care of other customers. When does my turn come? I have contacted other customers of theirs in the area and asked them to try to get phone assistance. As of this afternoon, none have received a call back. Their price is on average 30% higher than other high speed providers and their service blows chunks! They just want money. they want to put out no effort for their customers.