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Divine Cleaning and Design

4.0(
6
)

House Cleaning, Home and Garage Organization, Window Cleaning,

... +2 more

About us

Hello! Divine Cleaning and Design has been in business for over !7 years. Divine Cleaning was started by its owner, Ryann Dixon at the age of 17. Divine Cleaning carries Workman’s Comp and Liability insurance for the protection of all our clients and employees. Divine Cleaning services all of Southern Illinois with residential and commercial services. We can provide references upon request. Eddie and Ryann are all about our family and the families of our customers. We have 3 children ages 9, 6, and 2. Please call so that we can get you on our schedule! Eddie and Ryann Dixon Divine Cleaning and Design

Business highlights

25 years of trusted experience

Services we offer

We clean everything from A to Z. Top to bottom, every nook and craney, ceiling to base boards and everything in between! RESIDENTIAL AND COMMERCIAL. We also provide carpet and upholstery cleaning, lawn care services, pressure washing, party and event planning, holiday decorating and take down, organizing, move in / move out cleaning, one time service, regular scheduled routine service and last minute service. If you need a service not listed here, just ask! We will do what we can to help you!

Services we don't offer

We do not strip and wax floors.

Accepted payment methods

Check
PayPal

Photos of past projects

Reviews

4.06 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
33%
3
0%
2
0%
1
17%
Rating CategoryRating out of 5
quality
4.6
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 1-6 of 6 reviews
Kristin P.
04/2016
5.0
house cleaning
  + -1 more
a crew of 5 worked until the job was done. Very professional. It was so nice to have a thoroughly clean house!
Description of Work: cleaned the house top to bottom.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$615
Colette M.
02/2016
1.0
house cleaning
  + -1 more
unknown
Description of Work: Hired this company to come to my home to clean. They came first time for deep cleaning and then came for one f/u cleaning. I hade a multitude of complaints from the first visit which was not corrected on the second visit and continued to have complaints on the second visit. I asked provider not to come back.
Rating CategoryRating out of 5
Response from Divine Cleaning and Design
[Member Name Removed]'s house was cleaned on December 18, 2015. As you see her response was over two months later, on February 25, 2016. On December 18, 2015 I, along with seven other people, for a total of eight cleaned her house top to bottom. We spent three hours there, that is a total of 24 hours of cleaning. When we were finished, I along with [Member Name Removed] walked the entire house and inspected it. [Member Name Removed] told me that the house was perfect and that she was extremely happy. She set up a regular cleaning every two weeks. She did skip her next regular cleaning because of New Year's. Four weeks later we went back. I sent two ladies and they cleaned her house. When they got there Colete informed them that there was one thing that got missed on the first clean. That was one vent in the wall in the basement. My ladies immediately cleaned the vent in the wall and asked her if there was anything else that she was not happy with. She said no everything else was perfect. They cleaned her house as a normal. Twelve days later, which was two days before her next regular cleaning, [Member Name Removed] calls me with a laundry list of things she was not happy with. She said that the complaints were from the first original cleaning in December and some from the cleaning the ladies did 12 days earlier. I explained to her that had I known within a day or two after first time clean that we would've been back to fix any issues that she was not happy with. I also informed her that she walked the house with me and told me everything was perfect and that she was extremely happy. She also walked the house with my two ladies after they got done and said everything was great. She then sent me pictures that showed things that were dirty, but again it was 12 days later. The items very well could've been dirty, not because they were not cleaned, but because it has been twelve days since her last cleaning. She then proceeded to tell me that she wanted us to come back and re-clean her house for free. I explained to her that we were could not come back and re clean for free, due to the time frame of her complaints. I explained to her that we should've been informed of the issues in a timely manner and I would've been more than glad to send someone to fix the issues. She was not reasonable with me on coming up with a solution to fix the the issues. We have been in business over 17 years. We have never had this issue before. Our work speaks for itself! We guarantee our work. If there are any issues, with in a reasonable time frame, we will come back and fix it, at no charge.
Stephanie S.
05/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sharon P.
03/2014
4.0
house cleaning
  + -1 more
.
Description of Work: 1st visit, thorough house cleaning by a team. Weekly cleaning thereafter by one of the team.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen B.
11/2013
5.0
house cleaning
  + -1 more
I needed someone to clean in our rental unit. They sent one employee who cleaned the oven, frig, and kitchen in general, bathroom, and all floors floors. Did an excellent job and provided the supplies as part of their fee. I felt they were reasonably priced, on time and did a good job.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Divine Cleaning and Design
Thank you so much for your review. We look forward to doing business with you again soon!
Debra P.
04/2013
4.0
house cleaning
  + -1 more
Staff of 3 cleaned. Friendly. Worked consistently. No lagging. One person cleaned carpets. Carpet cleaner took great care in removing trouble spots. Thought walls would be scrubbed and outside of windows would be washed but found out after arrival it would cost more.
Description of Work: General housecleaning and carpet cleaning. Inside of windows washed. Outside of cabinets cleaned. Floors steam mopped. House is 1550 sq. ft.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$538.5
Response from Divine Cleaning and Design
Thank you so much for your review. We look forward to doing business with you in the future!

    Contact information

    P.O. Box 1902, Marion, IL 62959

    Service hours

    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning,
    Home and Garage Organization,
    Window Cleaning,
    Upholstery Cleaning,
    Carpet Cleaning

    FAQ

    Divine Cleaning and Design is currently rated 4 overall out of 5.

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Divine Cleaning and Design accepts the following forms of payment: Check,PayPal
    No, Divine Cleaning and Design does not offer free project estimates.
    No, Divine Cleaning and Design does not offer eco-friendly accreditations.
    No, Divine Cleaning and Design does not offer a senior discount.
    No, Divine Cleaning and Design does not offer emergency services.
    No, Divine Cleaning and Design does not offer warranties.
    Divine Cleaning and Design offers the following services: We clean everything from A to Z. Top to bottom, every nook and craney, ceiling to base boards and everything in between! RESIDENTIAL AND COMMERCIAL. We also provide carpet and upholstery cleaning, lawn care services, pressure washing, party and event planning, holiday decorating and take down, organizing, move in / move out cleaning, one time service, regular scheduled routine service and last minute service. If you need a service not listed here, just ask! We will do what we can to help you!
    We do not strip and wax floors.

    Contact information

    P.O. Box 1902, Marion, IL 62959

    Service hours

    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM