Baker & Son's Plumbing Inc. was established in 1986. Dick Baker received his United States Plumbing License in 1968 and almost 25 years later his two sons Rick and Rusty, followed in his footsteps. Baker & Son's Plumbing employs 22 highly skilled professionals to support our customers from their initial phone call through project completion. With a current customer base of over 20,000 customers while serving Williamson, Jackson, Saline, Franklin and Johnson Counties, Baker & Son's Plumbing Inc. continues to offer exceptional customer service in all areas of the plumbing industry.
Business highlights
39 years of trusted experience
Services we offer
General Plumbing, RootX Treatments, Septic Systems Installation and Maintenance Plans, Storm Shelter Sales, Water Heater Sales, Drain Cleaning, Hunt Safe Deer Blinds, Toilet Sales and Repair, Septic Tank Pumping and Cleaning
they did not find my septic tank...charged twice the amount agreed ...left holes in my yard...would not return my calls...i am a disabled veteran and had to pay somebody to repair the damage they did to my yard
Description of Work: they promised to find my septic tank
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$600
Elnaz F.
10/2016
5.0
plumbing, drain cleaning
+ 0 more
He used their special tool and found that it was the tree root. Then they applied a special root killer to prevent growing. He was fast. Overall satisfied, however the price was a little bit high.
Description of Work: We had clogged drain and non of the chemical drain cleaner worked.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$437
angel P.
09/2015
2.0
plumbing, water heater repair
+ 0 more
First on his bill he said he was here at 11:15 not true my family was here and they didn't leave till noon when he was pulling up, cam in curious , I told him what I needed , he came back with a estimate, I had to have it done I had no water , He said 800 I thought thats high , however I need this done, then every 20 minutes he kept coming back with a issue. Then he broke for lunch in his truck, charging me per hour of course, finally at a almost 5 pm.. he said he couldn't finish the job , he ran to his shop to see if they had parts of course at my cost, he couldn't just call, so he left with my job unfinished and over 1000.00 dollars in his pocket , I wrote a check of course .. I would never recommend this company..
Description of Work: put in a faucet I already had and fixed two in, flushed hot water heater and put in 3 bathroom sink drink, I had to wait to finish two faucets because a friend through out two pieces. The plumber told me when the parts came in he would come back and install them at a cost of course. This guy saw me coming started out at 800 and kept needing more.. never again,,
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
1.0
punctuality
3.0
$1,000
Marty R.
10/2014
4.0
plumbing
+ -1 more
He showed up on time but I thought that $536 for what he did was high.
Description of Work: Installed a faucet on my bathroom sink and a supply line on a toilet. He also checked both showers for low flow.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$536
Theresa S.
10/2014
5.0
plumbing, drain pipe, water heater repair
+ 1 more
After having 3 other companies come out and look and attempting to work with our home warranty company for two weeks. Justin from Baker and Sons, came out gave me a diagnosis and was able to cap the active leak under the house the first visit. Baker and Sons understood we needed this fixed fast and rearranged their work load to be able to fix the terrible hodge podge of garden hose, copper and cpvc under the house immediately due to the extensive water damage from a leaking waterline when all the other companies were looking at 1-2 weeks wait. Every step of the way they consulted and showed photos of what was wrong and then showed photos of the new work they did. Justin provided a detailed line item estimate. The work took 3.5 days to complete and came in on costs except for the additional new faucets I had installed. Never once did Justin say he could not do what I wanted or that something was too hard and this house was a mess and very hard to fix and update. He was always courteous and kept me informed of his progress and any unexpected obstacles that slowed progress specifically a cement slab that was under part of the house. All piping and work was done efficiently as could be done and the resulting look was clean and professional. Baker and Sons keeps their trucks fully stocked for any emergency so they can repair the problem immediately. No excuses or running back and forth to the store for materials and parts. They did an amazing retrofit on a house almost 100 years old and we now have current up to code copper pipes throughout the house just like a brand new construction. We have new faucets and will have new appliances and will not have to worry that the pipes and drains can accommodate the water needs. I am a VERY demanding and picky person and Baker and Sons met and exceeded every expectation I had. All questions and concerns were politely and professionally addressed. Before any extra expense was incurred I was called and the options were discussed in detail so I felt all decisions were made by me and I was fully educated and informed about the change. If you need it done now and you want it done right call Baker and Sons. I am so happy I did and will recommend them to all my friends and neighbors.
Description of Work: replaced all water line with copper and sewer drains with pvc under home replaced water heater replaced bathroom vanity, kitchen and shower faucets installed laundry box and replaced all laundry room water pipes, cut offs and faucets
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,700
Response from Baker & Sons Plumbing
Thank you very much for your kind review, for allowing us to serve you, and for sharing your experience with others. We appreciate your business.
beverly W.
06/2014
5.0
plumbing
+ -1 more
They are expensive, but they are the top rated plumber in the area. I used them before. They were prompt and I didn't have any problems with the work they did. It's just that I think they are a little bit expensive, but from what I've been told, most of the plumbers in this area are expensive. They are very good.
Description of Work: I used Baker & Sons Plumbing. They replaced a circulation pump.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$530
Donna G.
05/2014
4.0
plumbing
+ -1 more
After he left like a day later, it was leaking again and he came back the second time and it was leaking again and finally the third time, he fixed it. We were wondering why these people with very good reputation and had done a lot of plumbing work took 3 times to get it done. He fixed it and it's been okay since then. They were easy to get in contact with and they came right away and they were punctual. He was a pleasant person. He said he was not feeling well so maybe that's the reason it took him longer to find what was wrong. I'd use them again but I'd be tempted to go elsewhere too because of that taking several attempts.
Description of Work: Baker & Sons Plumbing came and fixed the toilet that had a leak. We asked him to do other work also.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Baker & Sons Plumbing
Thank you very much for your honest review. We share these reviews with our technicians so that they may even further their skills to deliver the service our customers expect. Its no secret that in few situations a tech. needs to return to a home in order to correct a leak that he had previously repaired. It may happen far and few between, but when it does that customer will take priority and Baker and Sons will correct the problem as soon as possible and with no additional cost to the customer. Excellent Customer Service and Professional Plumbing is what our customers expect and we will strive ever harder to deliver. Thank You
DANA C.
05/2014
5.0
plumbing
+ -1 more
Called Baker and Sons - said they could have someone out to our house that morning. Plumber arrived 20 minutes later, figured out the problem, had the part in his vehicle and had shower operating properly within 1/2 an hour. Checked out our hot water systems and recommended a hot water cylinder replacement in the future. Couldn't ask for better service, price was fair and we'll definitely use them for future issues.
Description of Work: Changed out mixer valve in Master Bathroom shower
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$223
Response from Baker & Sons Plumbing
Thank you for your review and Welcome to Southern Illinois!! We are always checking the performance of our technicians and we share these reviews with them so that they may improve even more to what our customers expect from Baker and Sons. As a friendly reminder, our septic service is the best and most affordable around. I spoke with Steve previous to your purchasing of the home and gave him a few details at that time. Thanks again and call me anytime with anything you need, Will Hayden
Don B.
02/2014
5.0
drain cleaning
+ -1 more
Nice fellow, good work and a fair price.
Description of Work: They disconnected my old sink and dishwasher. Then they installed shut off valves for the dishwasher, hot and cold lines. They also added connections with shut offs for my refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$297
Vincent Z.
01/2014
5.0
plumbing
+ -1 more
All parts had to be ordered since I wanted specific items. Installation was quick and clean. I have used them before and always good to work with. Actually fun to work with. Kurt is a good guy and will always do whatever he needs to make you satisfied!
Description of Work: Replaced three porcealin bathroom sinks and high-rise stainless kitchen faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$800
Steven A.
09/2013
5.0
plumbing
+ -1 more
Very prompt, had all tools and equipment. Took three hours, time well spent.
Description of Work: Installed shower valve in a confined space.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Brittany W.
07/2013
3.0
plumbing
+ -1 more
The gas line was found leaking the evening after the service and they had to come back to fix it. They were very professional but should of been more careful with something as serious as a gas line.
Description of Work: They moved a water line and installed a gas line.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$800
Patsy C.
07/2013
5.0
plumbing
+ -1 more
Plumber who installed water heater would not answer calls for repair. Second plumber seemed helpful. Took out part to get replacement part. Had me call Reliance to get part ordered. Reliance was no help at all. Send me an email to flush the water heater. Did send two more emails and the third email....after me telling them how helpful they had been....with and quot;I'm sorryand quot; words. Third plumber...Baker.....fixed the problem. Came when they said they would....and yes if this water heater continues to cause us problems we will have Baker install another.....not Reliance.
Description of Work: Provided us with hot water! His words..."repaired broken wire for thermapile on 40 gallon natural gas water heater installed in april. Reliance wire broke by previous person who worked on heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Paula T.
05/2013
5.0
drain cleaning
+ -1 more
They are extremely professional and always show up on time, if not early. They are very informative about what is wrong. I had a drain sink and they were very informative about how to keep it from clogging up. Their demeanor is good.
Description of Work: Baker and Sons Plumbing snaked my drain sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Thomas S.
05/2013
5.0
plumbing
+ -1 more
We are having a jaccuzi tub put in our bathroom by another company and asked Baker and Sons to come out and do an overall inspection of our plumbing throughout our home. It was built in 1947! The gentleman was very nice, professional and new his job well. He spent about an hour under our home inspecting and gave us a much better report than what we had expected. We will need some work after our jaccuzi is installed, but our estimate is way below what we ever expected!
Description of Work: They did an inspection of our entire plumbing system throughout our house!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Melody S.
04/2013
5.0
plumbing
+ -1 more
Very pleasant on the phone. Were careful to send the one plumber who had experience with tankless water heaters. Showed up on time and was pleasant and professional - even wearing slip-on booties to protect my floor. Non-negotiable $85 fee for the look-see but I think that is pretty much standard practice now. I called Baker and Sons when the water valve replacement part that I ordered came in, and he returned - again on time - and efficiently replaced the water valve. The area was left very clean and no sign of a leak any longer.
Description of Work: Repaired leak in my older AquaStar 125 (Bosch) tankless water heater and gave it a good cleaning (vacuuming, etc.).
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
Belinda D.
04/2013
5.0
water heater repair
+ -1 more
I was very pleased with the service. The serviceman were very efficient and they said if we had any problems to just call and let them know. I recommend them to others.
Description of Work: Installed a new water heater.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Evelyn A.
07/2012
5.0
plumbing, septic tank
+ 0 more
Our overall experience with them is excellent.
Description of Work: Baker and Sons Plumbing took and reconnected a lift station for us. We have been using them for ten years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephanie W.
06/2012
5.0
plumbing, water heater repair
+ 0 more
They were awesome! They came out, gave me an estimate, and then gave me an additional estimate for other things that could've happened along the job. They came in closer to the original estimate! They were quick, efficient and did a great job cleaning up after themselves. They also referred me to a company for a bathroom remodel and gave me some helpful information. I'd recommend them to anyone - they have a great reputation in town and have been in business for a long time.
Description of Work: They redid all my plumbing in my 1800's home - all fixtures, all valves, etc. I'd had galvanized pipe that was over 90 years old & they replaced everything, including my water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Kevin W.
03/2012
5.0
water heater repair
+ -1 more
This is the second time that I have used them. I received the service that I expected from them. They did a good job.
Description of Work: They replaced my water heater.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
tom M.
02/2012
5.0
plumbing
+ -1 more
job went fine-high dollar,but done throroughly
Description of Work: Needed a main sewer line cleaned-job was done well -know what they're doing
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Selina W.
02/2012
4.0
plumbing
+ -1 more
My wife was helping her father in Pittsburgh. The payment was not made by us. We have used them before and their work was satisfactory.
Description of Work: My wife contracted the services of Baker and Sons Plumbing this week. They rebuilt the interior of a toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
JENNIFER M K.
12/2010
4.0
plumbing
+ -1 more
I called Baker and Son to repair leaks under both the kitchen and bathroom sinks and address water leaking (gushing really) out of the bathtub faucet handles. They sent two plumbers out to my house; one appeared to be an apprentice (Keith) while the other was more of a supervisor. After inspecting the house plumbing systems in the bathrooms and kitchen (They did not appear to check the laundry room. This became an issue a month later.), they made the recommendation that I replace the faucets in the bathroom sink and bathtub. They explained that I would save on labor costs (they estimated it would take more time to repair than it would to replace) and that the brand of faucet (Delta) that they would install would be easier to service in the future. After they left I found that there was still a leak under the bathroom sink, even though they had changed the whole faucet! They sent someone back the same day to stop the leak while I was at work. Since then it has been fine. They installed a different type of faucet in the bathtub (went from two handles to one handle) and had to remove the wallboard to complete the installation (They asked if this was okay before beginning the work.). After I renovated the shower walls and completed the installation, installing the faucet handle myself, I discovered that the hot and cold water were reversed. Fortunately, they had left me the book with the installation instructions. Nevertheless, I did not want to tinker with the part that they had installed. I called the Baker and Son office and explained that the cartridge needed to be reversed. They sent Keith back out and he reversed the cartridge in short order. There have been no problems with the faucet in the shower/tub since.
Description of Work: Fixed leak under kitchen sink. Replaced bathroom sink and bathtub faucets.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$812.61
JENNIFER M K.
12/2010
4.0
plumbing
+ -1 more
I was having trouble removing my old washing machine because I could not turn off the water source at the valves in the washroom. I called Baker and Son and asked them to replace the old valves. They sent out a single technician, who arrived early and completed the job quickly. He showed me the old valves and pointed out that the washers which should have been inside the valves were completely gone. I appreciate that the technician helped to educate me about the source of the problem.
Description of Work: Replace old valves at water sources for washing machine
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Selina W.
06/2009
1.0
plumbing
+ -1 more
The entire process was expensive, spread over three days and seemed to have been remediable on the first day and in a short time. I would not hire them again.
Description of Work: We called Baker and Sons when water backed up in the stool in the bathroom. A plumber came soon and started on the septic tank in the yard, attempting to insert a snake from the tank into the sewer line. When that failed he left. On Monday men came with a big machine and dug from the tank to the house breaking through the sidewalk; that achieved nothing. On Tuesday men came, removed the stool and cleaned the sewer line in the house removing an obstruction.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Septic Systems,
Sewer Cleaning,
Drain Pipe Installation
FAQ
Baker & Sons Plumbing is currently rated 4.5 overall out of 5.
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Baker & Sons Plumbing accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Baker & Sons Plumbing does not offer free project estimates.
No, Baker & Sons Plumbing does not offer eco-friendly accreditations.
No, Baker & Sons Plumbing does not offer a senior discount.
No, Baker & Sons Plumbing does not offer emergency services.
No, Baker & Sons Plumbing does not offer warranties.
Baker & Sons Plumbing offers the following services: General Plumbing, RootX Treatments, Septic Systems Installation and Maintenance Plans, Storm Shelter Sales, Water Heater Sales, Drain Cleaning, Hunt Safe Deer Blinds, Toilet Sales and Repair, Septic Tank Pumping and Cleaning