Baker & Sons Plumbing

they did not find my septic tank...charged twice the amount agreed ...left holes in my yard...would not return my calls...i am a disabled veteran and had to pay somebody to repair the damage they did to my yard

He used their special tool and found that it was the tree root. Then they applied a special root killer to prevent growing. He was fast. Overall satisfied, however the price was a little bit high.

First on his bill he said he was here at 11:15 not true my family was here and they didn't leave till noon when he was pulling up, cam in curious , I told him what I needed , he came back with a estimate, I had to have it done I had no water , He said 800 I thought thats high , however I need this done, then every 20 minutes he kept coming back with a issue. Then he broke for lunch in his truck, charging me per hour of course, finally at a almost 5 pm.. he said he couldn't finish the job , he ran to his shop to see if they had parts of course at my cost, he couldn't just call, so he left with my job unfinished and over 1000.00 dollars in his pocket , I wrote a check of course .. I would never recommend this company..

He showed up on time but I thought that $536 for what he did was high.

After having 3 other companies come out and look and attempting to work with our home warranty company for two weeks. Justin from Baker and Sons, came out gave me a diagnosis and was able to cap the active leak under the house the first visit. Baker and Sons understood we needed this fixed fast and rearranged their work load to be able to fix the terrible hodge podge of garden hose, copper and cpvc under the house immediately due to the extensive water damage from a leaking waterline when all the other companies were looking at 1-2 weeks wait. Every step of the way they consulted and showed photos of what was wrong and then showed photos of the new work they did. Justin provided a detailed line item estimate. The work took 3.5 days to complete and came in on costs except for the additional new faucets I had installed. Never once did Justin say he could not do what I wanted or that something was too hard and this house was a mess and very hard to fix and update. He was always courteous and kept me informed of his progress and any unexpected obstacles that slowed progress specifically a cement slab that was under part of the house. All piping and work was done efficiently as could be done and the resulting look was clean and professional. Baker and Sons keeps their trucks fully stocked for any emergency so they can repair the problem immediately. No excuses or running back and forth to the store for materials and parts. They did an amazing retrofit on a house almost 100 years old and we now have current up to code copper pipes throughout the house just like a brand new construction. We have new faucets and will have new appliances and will not have to worry that the pipes and drains can accommodate the water needs. I am a VERY demanding and picky person and Baker and Sons met and exceeded every expectation I had. All questions and concerns were politely and professionally addressed. Before any extra expense was incurred I was called and the options were discussed in detail so I felt all decisions were made by me and I was fully educated and informed about the change. If you need it done now and you want it done right call Baker and Sons. I am so happy I did and will recommend them to all my friends and neighbors.

They are expensive, but they are the top rated plumber in the area. I used them before. They were prompt and I didn't have any problems with the work they did. It's just that I think they are a little bit expensive, but from what I've been told, most of the plumbers in this area are expensive. They are very good.

After he left like a day later, it was leaking again and he came back the second time and it was leaking again and finally the third time, he fixed it. We were wondering why these people with very good reputation and had done a lot of plumbing work took 3 times to get it done. He fixed it and it's been okay since then. They were easy to get in contact with and they came right away and they were punctual. He was a pleasant person. He said he was not feeling well so maybe that's the reason it took him longer to find what was wrong. I'd use them again but I'd be tempted to go elsewhere too because of that taking several attempts.

Called Baker and Sons - said they could have someone out to our house that morning. Plumber arrived 20 minutes later, figured out the problem, had the part in his vehicle and had shower operating properly within 1/2 an hour. Checked out our hot water systems and recommended a hot water cylinder replacement in the future. Couldn't ask for better service, price was fair and we'll definitely use them for future issues.

Nice fellow, good work and a fair price.

All parts had to be ordered since I wanted specific items. Installation was quick and clean. I have used them before and always good to work with. Actually fun to work with. Kurt is a good guy and will always do whatever he needs to make you satisfied!

Very prompt, had all tools and equipment. Took three hours, time well spent.

The gas line was found leaking the evening after the service and they had to come back to fix it. They were very professional but should of been more careful with something as serious as a gas line.

Plumber who installed water heater would not answer calls for repair. Second plumber seemed helpful. Took out part to get replacement part. Had me call Reliance to get part ordered. Reliance was no help at all. Send me an email to flush the water heater. Did send two more emails and the third email....after me telling them how helpful they had been....with and quot;I'm sorryand quot; words. Third plumber...Baker.....fixed the problem. Came when they said they would....and yes if this water heater continues to cause us problems we will have Baker install another.....not Reliance.

They are extremely professional and always show up on time, if not early. They are very informative about what is wrong. I had a drain sink and they were very informative about how to keep it from clogging up. Their demeanor is good.

We are having a jaccuzi tub put in our bathroom by another company and asked Baker and Sons to come out and do an overall inspection of our plumbing throughout our home. It was built in 1947! The gentleman was very nice, professional and new his job well. He spent about an hour under our home inspecting and gave us a much better report than what we had expected. We will need some work after our jaccuzi is installed, but our estimate is way below what we ever expected!

Very pleasant on the phone. Were careful to send the one plumber who had experience with tankless water heaters. Showed up on time and was pleasant and professional - even wearing slip-on booties to protect my floor. Non-negotiable $85 fee for the look-see but I think that is pretty much standard practice now. I called Baker and Sons when the water valve replacement part that I ordered came in, and he returned - again on time - and efficiently replaced the water valve. The area was left very clean and no sign of a leak any longer.

I was very pleased with the service. The serviceman were very efficient and they said if we had any problems to just call and let them know. I recommend them to others.

Our overall experience with them is excellent.

They were awesome! They came out, gave me an estimate, and then gave me an additional estimate for other things that could've happened along the job. They came in closer to the original estimate! They were quick, efficient and did a great job cleaning up after themselves. They also referred me to a company for a bathroom remodel and gave me some helpful information. I'd recommend them to anyone - they have a great reputation in town and have been in business for a long time.

This is the second time that I have used them. I received the service that I expected from them. They did a good job.

job went fine-high dollar,but done throroughly

My wife was helping her father in Pittsburgh. The payment was not made by us. We have used them before and their work was satisfactory.

I called Baker and Son to repair leaks under both the kitchen and bathroom sinks and address water leaking (gushing really) out of the bathtub faucet handles. They sent two plumbers out to my house; one appeared to be an apprentice (Keith) while the other was more of a supervisor. After inspecting the house plumbing systems in the bathrooms and kitchen (They did not appear to check the laundry room. This became an issue a month later.), they made the recommendation that I replace the faucets in the bathroom sink and bathtub. They explained that I would save on labor costs (they estimated it would take more time to repair than it would to replace) and that the brand of faucet (Delta) that they would install would be easier to service in the future. After they left I found that there was still a leak under the bathroom sink, even though they had changed the whole faucet! They sent someone back the same day to stop the leak while I was at work. Since then it has been fine. They installed a different type of faucet in the bathtub (went from two handles to one handle) and had to remove the wallboard to complete the installation (They asked if this was okay before beginning the work.). After I renovated the shower walls and completed the installation, installing the faucet handle myself, I discovered that the hot and cold water were reversed. Fortunately, they had left me the book with the installation instructions. Nevertheless, I did not want to tinker with the part that they had installed. I called the Baker and Son office and explained that the cartridge needed to be reversed. They sent Keith back out and he reversed the cartridge in short order. There have been no problems with the faucet in the shower/tub since.

I was having trouble removing my old washing machine because I could not turn off the water source at the valves in the washroom. I called Baker and Son and asked them to replace the old valves. They sent out a single technician, who arrived early and completed the job quickly. He showed me the old valves and pointed out that the washers which should have been inside the valves were completely gone. I appreciate that the technician helped to educate me about the source of the problem.

The entire process was expensive, spread over three days and seemed to have been remediable on the first day and in a short time. I would not hire them again.