Huntington Service Company

I'd like to start by saying that the technician that came to diagnose our LG dishwasher (~2 years old) was very courteous and professional. He let me know that the part that needs to be replaced is more than likely not covered, but if I call LG and let them know the situation that they may cover it. He would be able to do the work for $40.00 when the part came in. He also mentioned that my issue was part of bulletin that LG sent out to technicians and that they should be covering it. I did call LG after my wife received a call from the HAS office stating that the part wasn't covered. After some back and forth with LG (very painful to speak with) I was able to get our part covered as well as the labor and was provided a APN#, this is the work order ID. When LG called to let me know the work order ID they informed me to let the diagnosing organization know the APN# and that would be able to get the part and the labor done for us. Once we had the APN# my wife called Huntington Appliance Services and they informed her that we need to call LG back and have them submit an order or something to them via some system that they use. I wanted to get some clarification, so I called back, and this is where things went south. Spoke with a representative (I don't remember her name), and I let her know that my wife had called a few minutes ago and was told this and that. She immediately corrected me that my wife called 30 minutes ago, not a few. I can just hear the disdain in her voice when she said this. She explained what she told my wife, and I asked if I could speak to a manager about this. She transferred me to a "manager" who I think her name is Triana, or Trina, Dina, I still don’t know as she was not really clear. She wasn't initially annoyed till I asked about how they communicated with LG when the initial analysis was completed. She let me know that they did not communicate with LG. I was perplexed…and asked then “How do they know how what is covered” She got annoyed and explained that in a venomous manner that they use an LG web portal to see what is covered. I was like, “Oh, so you did communicate with LG.” She still said that she did not. Communicate with them in the way I was thinking. IMO, potato, potahto. And how does she know what I was thinking. I then asked if we could call LG together to get this all worked out. She said in her annoyed tone, "No, it's going to take too long", I let her know that it wouldn't take that long and reminded her that I have a hard time understanding the LG representatives. She wasn't willing to go the extra mile for a customer, and I was surprised at that. I asked what her name was, and she hung up. I called back, and got her again, I asked for her name and she straight out lied stating that she let me know her name 5 times! That's funny, because I only asked once, and you hung up on me. I asked for the owner and she said he wasn't around and hung up again. I did speak with LG and let them know about this company and how they treat LG customers. The LG rep told me that this information would go through the proper channels, whatever that means. LG also will be coming out handle the part and labor themselves. Now that is good customer service. To the owner, I don't know what your relationship is to this person, but she is not helping your business. I did a quick Google on your company and all the complaints that you have are due to the people in your office. The "manager" obviously has a level comfortability to speak to your customers in disrespectful way and is giving your business a bad name. We will never use your organization again and will let our friends know to stay clear.

Parts replaced. Ice maker problem persists. Return visit scheduled.

I needed my refrigerator fixed since it was malfunctioning and under the one year manufacturers warranty. I had a company out before that didn't fix the issues. The manufacturer paid for all services. The repair was done within a week from the initial contact to the installation. They fixed all of the issues! They were polite and cleaned up all messes.

We've used them before many times. Let me give you an example. We had a problem with the dishwasher and they came in. It was a very simple fix, but the guy, the owner, took the time to show me what caused the problem, so if I ever had it again, I could actually fix it myself. It was about a year and a half ago almost, we had a problem with the Samsung washer, and there was a problem with the control panel. They ordered a new part and it didn't work and then they went and got another. To make the long story short, every part that Samsung sent us wasn't working for this machine even when we gave them the bar code part number, they couldn't somehow find the correct part, and I think this guy was out here at least 3 times or 4 times to try to fix it. They helped us a little bit with it too, but it wasn't that Samsung wound up giving us a prorated value for the washer because they couldn't fix it, even though it was out of warranty because it was such a pain. Huntington only charged us for the original service call. They never charged us for the two other visits. I think they felt bad and because we've used them before, I guess you would call that trying to maintain loyalty with your customers kind of thing, wanting to keep them. So they didn't go out of their way and charged us extra for something that they couldn't fix anyway. It's a family-owned company. They came out here to fix something they always show you what's wrong. They'll explain to you thoroughly. If it's something that is easy to fix, they will show you how it is done. I think they're a kind of company that wants your business but if it's something they feel that you can do, they're more than willing to show you how to do it.

I will be purchasing a new washer.

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Service was excellent and our machine performed as promised after the repairs. I would use them again if needed and would recommend them to others.

After the second failure of the magnetron of our Whirlpool convection/microhood within two years, we contacted Whirlpool direct; they sold us a 12 month warranty for $290. This offer was not available after the first failure. Why it is now available is not known but rather than having to replace the unit, we purchased this contract. The service company Whirlpool sent out was Huntington. The repairman came two days later to fully diagnose the situation. He was prompt, neat and informative. When he left, he thought it would be a week before the part was available so we were pleasantly surprised that it came in two days later and they were able to replace the magnetron so quickly. The same service guy, the same prompt, neat and quick work all done in under an hour. We would have them come back for our other appliances. They were great.