Air First Mechanical

Air First Mechanical was sent to my home by warranty provider American Home Shield. Technician came out (took 4 days to get a return call) and said the evaporator coil was broken and a new one would have to be ordered. It was a big job. Explained that the part would be approved and ordered by the home warranty company AHS and I would have to approve the order. Tech was friendly and didn't let on what he planned to tell the warranty company which was ENTIRELY different than what he told me. Air First Mechanical told the home warranty company that it appeared the part had been forced (abused) and manually broken so that it would not be covered under my home warranty. This was entirely false. Not only do I not know where the evaporator coil is on an air conditioning unit, I would know how to force or break one. The company was entirely dishonest and the warranty company even more dishonest. They teamed up and lied so they wouldn't have to repair the leak under the warranty.

Problem diagnosed - options for repair were offered -

Don came In, identified our problem and fixed it just as we had hoped would happen.

My furnace went out, but was covered by my home warranty. AFM was very prompt in responding to my service request and sending someone out the same day. The technician was polite and verified my furnace needed replacing. The next day, the office was very quick in responding to my inquiries for quotes. Since I had to replace the furnace, I decided to upgrade the furnace and replace the AC and humidifier all at once. I chose to take a buyout from the warranty company, and use another extremely highly rated HVAC company from Angie's List that was closer to my home. AFM was very courteous and professional and was able to provide me several different quotes, depending on the equipment I selected, over the phone. However, I was extremely disappointed AFM did not provide equipment recommendations based on an actual walkthrough of my home and evaluation of my heating and cooling needs. Very importantly, since AFM was providing service through the warranty company, they could not provide a warranty for labor provided. This means paying the warranty company's service fee if any additional visits were needed. When my home warranty expires in 5 months, I would be left without a warranty on labor (equipment warranty is provided by manufacturer). By going with a different company, the labor was covered for 10 years. Finally, AFM did provide a bit of a discount on the AC and humidifier for being an Angie's List member. However, the prices quoted by AFM--with all the fees not covered by the warranty company--ended up being comparable to prices provided by using another provider and paying full price outside of the warranty. Factoring in the amount provided from the warranty company by opting for a buyout, AFM's prices ended up being more expensive. Please understand my experience with AFM is biased by going through a home warranty company. I'm sure they are a fine company. As stated earlier, they were very courteous, prompt, and professional.

We have just had a horrific experience with Air First Mechanical. They came to check out our furnace via our American Home Shield Warranty. The technician was completely incompetent and was inside for 15 minutes before assessing the issue as a roof leak, which is was not. He wrote "The roof appears to be leaking" on the invoice and collected his $125 service fee. We requested a second opinion via American Home Shield and they sent a much better company - Comfort Zone Heating and A/C - who sent a senior technician, ran diagnostics on our furnace, and diagnosed the problem. My negative review is two-fold: 1. The initial technician was disinterested in the issue and not a problem solver. 2. The larger issue is with how this company interacted with our warranty. While the technician and the invoice both list "roof leak" as the cause for our issue, they apparently reported something different to the warranty. This matters because we now have had to pay for 2 service calls in the span of 2 days - one for AFM for an incomplete and incorrect diagnosis, and one for the correct one. My husband called AFM and spoke to someone about how disappointed he was in the diagnosis after the technician left, and it seems that they changed the assessment of the problem in their report to American Home Shield. What a nightmare - be prepared of technicians who aren't equipped to deal with problems and an office staff that reports incorrect information. I'm irritated because the office seems to have changed the story so that they get paid by our warranty - if they had left the initial diagnosis (The one we have in writing on our invoice), I wonder if the payment would have been negated. In any case, I'm out $125 for a 10 minute service call from an incompetent technician. Beware.

This is the second time AFM has come out to my house. The first was as a result of contacting the home warranty company for a warranty repair on the AC unit which required a fill and sealant. This time AFM came out to do a tune-up on my unit as it was a bit dirty and prior to moving in early this summer, the house sat for a bit so I figured it was due. I was scheduled for a 10am-2pm time slot. 10:05 am the technician arrived which shocked me a little bit as I never have good luck with tech time windows. The technician came right in and got right to work. It took all of 15-20 minutes to complete the work. He cleaned the whole inside of the unit, made a few adjustments, tested the output and was done. He was very courteous and even answered a few questions I had about my heating unit. Both times AFM has come out to my house I have been impressed with the tech's and the amount care they give to try and answer any questions you might have before you leave. The have never tried to sell me anything that was above and beyond what is needed. I will continue to use AFM in the future as I have been happy with the service they provide and would recommend them to anyone.

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It went very good. We have great luck with them. Brandon is the guy we request. He has done excellent work for us. He is very prompt. We have used them several times. He really stick to it until he gets to the bottom of the problem.

Working with Air First Mechanical was a very positive experience. They were first set out here by my home warranty company to address my home warranty claim regarding my air conditioning not working. This was the 5th year in a row I had problems with my air conditioning unit. They quickly identified the problem as a leaky evaporator coil. This same evaporator coil was worked on by another contractor last year. Whatever patching they had done had not held over. The Air First Mechanical tech first attempted to repair the coil in accordance to what the home warranty company required. After seeing that this coil was beyond repair, the tech got the okay for a brand new evaporator coil to be installed. Tired of 5 years of patches being done on the system, plus the high cost of refrigerant I kept having to pay out for, I inquired about getting an upgrade to a new system. The folks at Air First Mechanical worked with the home warranty company to okay the upgrade and attain the home warranty payout (in-lieu of the new coil cost) for the new system. This meant I could upgrade to a new system and have hundreds taken off the bill, as it would be paid out by the home warranty company. Long story short - I am extremely happy that the folks at Air First Mechanical took this on, as talking to the home warranty company is often a dreadful experience. I talked to Don (the owner) for a while about which system to install and he dug deep into the technical specs to ensure what I wanted would match up to my heating unit and give me the expected results. With Don's help I think I made the right choice. After deciding on the unit to go with, I had the unit installed 2 days later. Two technicians were sent out and the install went smooth after they sorted out an issue with their supply house. It took a while - they were here until almost 9pm - but got the job done and really cleaned up the look of the HVAC system (5 years of various patch work now looks nice). They were polite, clean, and courteous the entire time they were hear. Most importantly - I now have an AC unit that actually works! Here's hoping that lasts a few years!

AFM, Inc., is really exceptional. Don came to fix our broken furnace, the day after a failed-fix attempt by a completely different HVAC company. Don quickly diagnosed the problem and explained it to us. Having spare parts on board the van, he put the new part in, and now our furnace is operating correctly. We should have called him first ! AFM doesn't leave you with a box of matches telling you to start the furnace manually yourself !! AFM fixes it correctly, the FIRST time through! The ability to fix a unit correctly the first time through, takes a great deal of skill, experience, and technical knowledge. AFM has that! This is now our "go-to" place for yearly A/C - Heating Maintenance Checkups. And AFM will no doubt be the place we buy a new A/C-furnace from,since our current unit is getting a wee bit old.

The people are all very nice. Don the owner always comes through. They are great about scheduling work. I would highly reccomend them to anyone looking for thorough cleaning and service of furnace and air conditioners.

A+ across the board. The company was fast in getting a tech out here. The service man was very pleasant and professional.

The company contacted us for our annual spring check of airconditioning and house fan. It was quickly decided that old unit at 23 years needed to go. Several options were presented and one was chosen to be installed. A date was set and the rest was history.

We left a message the night before that our system was not working. We have members of our family that have asthema and needed the system to help filter the air. The man came out first thing in the morning and was very pleasant. He had to drive and get a new part, but left and came back quickly and completed the repair.

I used them because they were covered by my home warranty. It worked fine for a while and then I had to have the freon recharged. The following year I had to have the freon recharged again. Apparently they didn't install the compressor correctly. I am actually looking to have the compressor redone. It was shoddy work and I am possibly going to have to have my a/c system replaced because of their work. They came out the next day after I called originally and they were punctual. I would never consider using them again.

They were very thorough in diagnosing the problem, analyzing multiple elements of the system to try to determine the most likely cause for the chronic failure of the auto-ignition system. They ultimately determined that the cause of the problem was the 2 stage valve, and the quoted a fair price to replace it, although it was covered by home warranty. They were referred to use by the home warranty company that we used, and we would use them again.

I received this referral in connection with a home warranty service contract. The amount I paid was the deductible under the contract. The service was on time and very professional. The owner took the time to explain what was being done and why. It turns out that he is an instructor at one of the HVAC trade schools. I am willing to use this company again for the furnace and air conditioning as well.