Classic Plumbing & Air

Not that great, considering the price they charged.

I am the absentee landlord for this property involved. When I reveived their invoice for $206.50 and I questioned the amount for materials because it looked like a lot for what they bought, to fix the leaky pipe. When I sourced out the cost it came to $40.00 (rounding off some figures) which is quite different than the amount they charged me which was $94.00 for materials. Now since I’m an absentee landlord unable to do the work myself, I just told them to fix the leaky pipe without an estimate first, thinking that they are a credible, honest business doing business in a fair credible manner. Should have asked for an estimate first! My fault! The picture shows what I paid $206.00 to have installed in 1.25 hrs. I wasn't satisfied with their cost of the materials to do the job so I called a local hardware store in Mahomet Illinois (a mile away) and got the cost of materials if bought there: I have no problem with them charging a little bit more for getting the parts etc., but I think there's a big difference between $40 (actual average cost of the parts listed below) and $94.00 which is what they charged me for those same parts. Below is a breakdown of the retail price If I personally bought the parts. Dielectric Union ....7.59 ea. x 2 = 15.18 1/2" Ball valve....................................12.00 Close Nipples 4.00 ea.................... 8.00 1 ft Copper pipe...................................1.39 TOTAL...............................................$36.57 Basically they’re charging me a 260% markup on materials, is that fair? So I sent them a check reflecting a 50% markup on materials (36.57 x 50% = 18.26 (but I'll round it off to $20) which totals *$56.57for mat'ls which if feel is more than fair, and told them if they could support that figure of $94.00 for material expenditures with recieps, we'll re-figure my payment. They just ignored my letter and set me a note back saying “Pay the additional $37.43 or it will go to collections. I paid it and wonder if the $37 is worth being exposed as they are, and pourlly reviewed on every complaint site, contractor’s board, Angines List, and BBB site I can find. GET AN ESTIMATE FIRST!

Classic took care of it in amazingly fast time and charged me a VERY reasonable price. They were here at 8:00am on Monday morning just as they said .. .. even called to confirm at 7:45 that morning.

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