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Stanley Steemer Carpet Cleaner

Carpet Cleaning, Upholstery Cleaning, Flooring Sales and Installation,

About us

Independently owned & operated. Additional phones - (877) 759-6984, (800) 783-3637.

Business highlights

77 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial carpet cleaning including tile, grout, furniture, leather, rugs, autos, boats, RVs, water damage restoration, air duct cleaning, hardwood floor refinishing and flooring sales & installation.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.728 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
18%
3
7%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.9
responsiveness
4.7
punctuality
4.9
Showing 1-25 of 28 reviews

Janet M.
09/2017
4.0
carpet cleaners
  + -1 more
Everything turned out fine
Description of Work: Carpet and wood floors cleaned.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Dominique S.
06/2017
5.0
carpet cleaners
  + -1 more
Excellent! Scheduling was very easy and fast. Right on time. Good price. Carpets look & smell brand new!!! Their guys were fantastic to deal with. Zee has been working there 26yrs, AJ for 3yrs. I highly recommend them!
Description of Work: Steam Cleaning of Living Room, Dining Room, small hallway and two small bedrooms in apt. (@ 570 sq. ft) Also opted for deodorant/disinfectant as carpets were very dirty.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Jeff R.
11/2016
5.0
carpet cleaners
  + -1 more
They did a great service, good price, and on time.
Description of Work: They cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Dennis F.
09/2016
5.0
gutter cleaning
  + -1 more
Came out the day I called and cleaned the gutters. Very satisfied.
Description of Work: Clean gutters on two story house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

teresa S.
02/2016
5.0
carpet cleaners, flooring contractor
  + 0 more
Very Good! Was wet longer than expected but was very fresh and clean.!
Description of Work: Clean carpets!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Janet S.
10/2015
5.0
carpet cleaners, ceramic tile, dry cleaning, flooring contractor
  + 2 more
When I called to set up the appointment I was walked through the process and was given an accurate and cost-saving estimate. This was Monday and I said I was having company on Friday They were able to come the next morning! The arrival time was set for 9am-noon, and I received a call around 9:10 that the two-man team was on their way from a neighboring town. The guys were very nice and professional. We walked thru the house and they took note of everything and asked questions about moving certain items. I'd removed all knick knacks from surfaces and put away floor items (baskets, floor lamps, small tables, humidifier, etc) before they arrived and they we happy about that. One man prepared the area to be cleaned while the second man followed behind with the extractor. They asked permission before hooking up to the outdoor faucet, and wore shoe protection while they worked. They suggested I wear a rubber soled shoe to walk on the damp carpet and warned me to be careful stepping off the carpet onto tile. Carpets look and smell fantastic! Great job!
Description of Work: Cleaned living room, den, hallway, stairs, 4 bedrooms, & 2 closets. Pretreated for pet stains. Carpet deodorizer with enzymes applied after cleaning to soak in and eliminate urine odor. Protection also added after cleaning to coat fibers for easier cleaning and vacuuming (especially with pet hair).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carla E.
08/2015
5.0
carpet cleaners, flooring contractor
  + 0 more
Very thorough, looked great after he was done.
Description of Work: Clean carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

James S.
08/2015
5.0
carpet cleaners, flooring contractor
  + 0 more
The home was empty so it went very well
Description of Work: Clean carpets

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Brenda W.
04/2015
3.0
carpet cleaners, upholstery cleaning
  + 0 more
they showed up on time offered all kinds of extras for more costs. when it came down to the actual work it was awful. they went over the carpet one time quickly, I had to make them go back and do the edging / sides of the hallway and rooms, they did not even touch the first time. It seemed their priority was to get in and out fast as possible. not worth the money
Description of Work: cleaned carpets and furniture

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$500

David S.
02/2015
5.0
carpet cleaners
  + -1 more
Excellent - they even moved a lot of the furniture around and supported it to dry.
Description of Work: Clean all carpets and 4 pieces of furniture with Scotchgard equivalent.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$745

Paul P.
12/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Service was great. Arrived when they were suppose to. They always do a great job on the furniture and the carpets.
Description of Work: Cleaned our Sectional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Betsy P.
10/2014
5.0
carpet cleaners, flooring contractor, hardwood floor, upholstery cleaning
  + 2 more
They were very careful not to get my hardwood floors too wet. They worked very hard at removing the crud my dog left on the sofa and love set from rubbing on them.
Description of Work: Cleaned a rocker recliner and cleaned the front of a sofa and loveseat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Frederick H.
07/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Stanley Steamer did an excellent job on the floors. They have the right equipment and cleaning agents to do the job properly. Not only did they get the carpets clean and looking great, but the job of cleaning the grout in the tile was absolutely spectacular. I've used them before, but this time the lead man was an older gentleman named Lance. He had a helper, but Lance did 99% of the work himself. I think it is likely that if you had a younger guy as the lead person that you'd probably not get the experience and work ethic that Lance brought to the job. I've used them before, but the right person doint the work is very critical. I'd book them again, but I'd also only accept Lance as the guy to do the work.
Description of Work: They cleaned carpets in two bedrooms, a hallway, closets and a stariway. They also cleaned tiled floors in two bathrooms, a kitchen and an entry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Karen S.
07/2014
5.0
carpet cleaners
  + -1 more
It took one peson about an hour. We have used them before and we are happy with them. The carpet was still damp and we had to put the furniture back ourselves. I'd tell my friends that they woudl show up on time and do a good job.
Description of Work: They steam cleaned the living room and the hallway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Dianne A.
05/2014
4.0
carpet cleaners, upholstery cleaning
  + 0 more
They did excellent. They did a good job, I was super happy. In fact, I used them twice. They were polite and they did a very nice job. I have a stupid microfiber couch that when I bought it, it was supposed to be spill safe but it is not. They have come out twice now and have taken care of it. I am very happy with the job they have done. Not only did they clean the sofa but they went underneath and cleaned everything. I think that their prices are extremely normal.
Description of Work: I used Stanley Steemer Carpet Cleaner about a month or 2 ago.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rita R.
04/2013
5.0
carpet cleaners
  + -1 more
I called about 10:15 a.m. And was told a technician could come out between 12:00 and 3:00 p.m. They called about 10:30 a.m. And said a technician could come earler. They arrived at 11:00 and were done by noon. I was concerned about the carpet being too wet and not drying. They were very careful to get the carpet as dry as possible with fans as they were working.They explained the whole process and were just great. They used the water faucet outside and made sure the opening by the door was covered so heat did not escape.The carpet is beautiful, so clean.and it dried very quickly. I could not be happier and would definitely use them again. The price was great, they were completely professional and efficient. I would give them the highest recommendation possible.
Description of Work: My carpet was cleaned and sprayed with a protectant. They moved my furniture and placed blocks underneath to protect the furniture and carpet while drying.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Michelle W.
03/2013
4.0
carpet cleaners
  + -1 more
There were some stains in a few spots that they weren't able to get out. There was also a dirty trail In one of the rooms from constant traffic that they didn't get up. I was disappointed with that. I was told nothing will get that dirt trail up- that it is just worn... I'm going to try some oxi clean myself. Nice guy. Reasonable prices. The whole reason I wanted the carpets cleaned was to get the stains out... And that didn't happen- thats why I gave it a "B".
Description of Work: Had 4 rooms of carpet cleaned in a house we just purchased. They arrived on time, and were very courteous throughout the process.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$175

Cherie H.
01/2013
5.0
carpet cleaners
  + -1 more
We hired Stanley Steemer to address a specific area on our hardwood floors where an area rug had leeched its latex backing on to. We had tried removing it ourselves to no avail, so decided to call in a professional. When I made the appointment on the phone, the operator assured me that their employees would look at it, and if it could not be removed in their opinion with their methods, we wouldn't be charged. They arrived in the allotted hour that they said they would, with a phone call about 30 minutes beforehand, which we appreciated. After inspecting the area, they surmised we would need to get the floor refinished, and there was nothing they would be able to do. As explained to us, they did not charge us for the visit. However, we would definitely use them in the future!
Description of Work: Inspecting a specific stain on floor and determining whether they would be able to clean it.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah A.
08/2012
4.0
upholstery cleaning
  + -1 more
They did a nice job. I found them originally in a TV ad.
Description of Work: I used Stanley Steemer International Inc to clean some upholstery.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mark H.
07/2012
5.0
carpet cleaners
  + -1 more
We use them about every year. I go on the internet and they have a thing that says how many rooms you got and give you a quote. Then the local guy comes out and does it. It is very convenient and that is why we use them. I will continue to use them.
Description of Work: We used Stanley Steemer Carpet Cleaner to clean our carpets on the stairs, in the hall and a chair about six months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

William M.
06/2012
3.0
carpet cleaners
  + -1 more
They do a pretty good job. They were professional and punctual. I would use them in the future.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$350

neal J.
06/2011
5.0
carpet cleaners
  + -1 more
They were pretty professional, and their price was about average. They came when they were supposed to and did what they were supposed to. They did a fine job and did not leave a mess when they left. I would use them again in the future if necessary.
Description of Work: I used Stanley Steamer Intl Inc to clean carpets in two bedrooms and a hall.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Debbie S.
09/2010
5.0
carpet cleaners
  + -1 more
The carpet was cleaned really well and he explained why the spots were there from other products for cleaning.
Description of Work: Steam cleaned carpets in three bedrooms, one hallway and a great room

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

Jen W.
04/2010
4.0
carpet cleaners
  + -1 more
We spent $150 or $200 on that job. They shampooed it and treated it with something and it did not work, so they came did it again. It still did not work, so they tore out the whole carpet. The carpet was in a hallway and a front room and they might have also cleaned the carpets in the basement. Our experience with them was fine, but we had to tear the whole carpet out and we are not sure if someone else could have gotten the dogs smell out or if was just destroyed. They seemed to be a little expensive to me.
Description of Work: We used Stanley Steemer International Inc. a year ago and they shampooed a carpet in our house and it was a rental property because a dog had gone to the bathroom all over it.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Mike K.
02/2010
5.0
carpet cleaners
  + -1 more
They always do a good job. They will always come back if needed, which is nice. I have been very happy with them.
Description of Work: We have used them three times in the last year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125
    • 1(current)
    • 2

Contact information

9958 N Alpine Rd Ste 100, Machesney Park, IL 61115

www.stanleysteemer.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 3:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Flooring Sales and Installation,
Ceramic Tile,
Floor Cleaning and Waxing,
Hardwood Flooring Sales and Installation,
Gutter Cleaning,
Dry Cleaning,
Upholstering - Boat & Auto,
Air Duct Cleaning,
Water & Smoke Damage,
Carpet Sales and Installation

FAQ

Stanley Steemer Carpet Cleaner is currently rated 4.7 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 3:00 PM

Stanley Steemer Carpet Cleaner accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stanley Steemer Carpet Cleaner offers free project estimates.
Yes, Stanley Steemer Carpet Cleaner offers eco-friendly accreditations.
Yes, Stanley Steemer Carpet Cleaner offers a 10% senior discount.
Yes, Stanley Steemer Carpet Cleaner offers emergency services.
Yes, Stanley Steemer Carpet Cleaner offers warranties.
Stanley Steemer Carpet Cleaner offers the following services: Residential & commercial carpet cleaning including tile, grout, furniture, leather, rugs, autos, boats, RVs, water damage restoration, air duct cleaning, hardwood floor refinishing and flooring sales & installation.

Contact information

9958 N Alpine Rd Ste 100, Machesney Park, IL 61115

www.stanleysteemer.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 3:00 PM