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Roto-Rooter Plumbing & Drain Services

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

Additional DBAs - Roto-Rooter. Additional contact name - Donna E Smykay. Award winning.

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial plumbing and drain cleaning including sewers & drains, faucets, sinks, toilets, showers and tubs, waterlines, pipework, water heaters & video camera line inspection.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.751 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
12%
3
2%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 51 reviews

Jason J.
04/2016
4.0
drain cleaning
  + -1 more
It was fine and it was good.
Description of Work: I've used Roto-Rooter Plumbing & Drain Services. They did some plumbing repair for me.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Carl W.
02/2016
5.0
plumbing
  + -1 more
It went well.
Description of Work: Replaced an ejector pump that failed the day before we were closing on the sale of our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry P.
11/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Kitchen drain line was clogged. Roto-Rooter was found on Angie's list and was emailed from the listing to contact me with a quote for the described clog. I received an email and phone the next day with the cost and an appointment time that morning. Promptly came notifying me that the service man would be in the area shortly. The plumber checked the drain line in the basement first to determine where the clog was occurring in the line. He showed me the dip in the drain line that most probably where food particles over the years was accumulating. With their 60' rooter the drain line was cleared. Have had no problems with drain and was very pleased with their inspection and remedy. Would recommend them to anyone with a clogged drain problem. (The technician left his pipe wrench from the job and am still waiting for him to pick it up. Maybe an added bonus to the call for help?)

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$104

David T.
10/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Matthew S.
08/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Had them come and snake main line out to street after buying new house. Did a great job. Would use again for plumbing issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Pat H.
06/2015
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Our kitchen and laundry room sinks were backed up. The technician had to clear about 25 ft. of drain to get it open. He was very professional, prompt and gave tips on how to avoid the same situation again since the water and garbage from the disposal have so far to travel to empty into the main drain. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$104

David H.
01/2015
4.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
unknown
Description of Work: Cleaned out the sewer line which had caused the kitchen sink to stop draining. The worker arrived promptly the same day that I called them, and completed the work successfully. He cleaned up after himself and was professional and friendly. The cost for this service seems high for the time and effort involved and when compared to other drain cleaning vendors.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jane O.
08/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Great! Thanks James

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Karen H.
07/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Cleared out the drain in the basement. Went fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Steven P.
06/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: I called the day after Easter for a seriously clogged sink. A service person (Craig, I believe) arrived within the hour and fixed two main drains which needed service. I had a very positive experience.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Cynthia S.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Repairman replaced a part in the toilet as tank would not fill up with water. He fixed it within 30 minutes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$113

Kathy B.
11/2012
5.0
plumbing
  + -1 more
I was phoned stating plumber on his way to my home. He arrived on time as promised. The old disposal was removed and new installed within an hour. Work area was left clean and neat. Friendly and professional service.
Description of Work: removal and installation of new garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$345

Laura E.
11/2012
5.0
plumbing
  + -1 more
Jason did a very good job. I have had him come in the past and will request him next time. Very pleasant and punctual. Did a great job!
Description of Work: Unplugged drain in basement that was causing the kitchen sink to back up into the bathtub and rotted out the sewer lines as we requested.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Kathy B.
10/2012
5.0
drain cleaning, plumbing
  + 0 more
Excellent service and very professional
Description of Work: FAST SERVICE...phone call and within 30 minutes service arrived

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$94

Leroy L.
09/2012
5.0
plumbing
  + -1 more
Everything went well. They fixed the toilet.
Description of Work: They came to fix a leaking toilet.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lawrence H.
03/2012
5.0
drain cleaning, plumbing
  + 0 more
He was very friendly. He even remembered my mom. He cleaned up nicely.
Description of Work: He did drain cleaning, clear water testing, installing a new sink and faucet, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Ron J.
12/2011
5.0
drain cleaning, plumbing
  + 0 more
They were excellent and I had no problem. The gentleman who showed up were very good and things are so far so good. I will use them again in the future.
Description of Work: I used the services of Roto-Rooter Plumbing & Drain Services to work on a clogged pipe in November, 2011.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Frances a. S.
12/2011
5.0
drain cleaning, plumbing
  + 0 more
yy
Description of Work: Afternoon before Thanksgiving, I had a severely plugged toilet. I called a Chuck the Plumber ad in the newspaper and was told everyone was gone for the day and couldn't get to me till Friday, the day after Thanksgiving. He did say he would call me Friday. He didn't. I guess he didn't need the money or lacked ambition. Not trusting Chuck's laissez faire attitude and knowing I could not wait until Friday, I immediately went to the yellow pages and called Rotor Rooter. I had someone there within an hour and a half. He was professional, pleasant, and had the job done in minutes. No fuss, no mess. He also gave us advice on what type of toilet tissue to use to keep a clean drain. I will definitely call them with future plumbing issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Gail R.
11/2011
1.0
plumbing
  + -1 more
I hated them. We didn't actually go with them. They came in and evaluated. They were very abrupt and very unprofessional. The price was way too high. They were not very accommodating to make the appointment. I will not use them again. They tried to charge me for an estimate, but I didn't pay them. I have a home warranty service, so when it came to dealing with their service, I had to call Roto-Rooter to verify what they were going to do. They wouldn't wait for the home service guy to make a call. I had to call back to re-remake an appointment because the guy didn't want to wait around. They refused the service.
Description of Work: Roto-Rooter Plumbing & Drain Services gave me an estimate to work on my water heater about two years ago.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Mary B.
11/2011
5.0
drain cleaning, plumbing
  + 0 more
They are very professional. They are knowledgeable and have great prices. They usually send a guy out the same day I call. We've been using them for about 10 years.
Description of Work: The unclogged a drain for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Leonard J.
08/2011
5.0
plumbing
  + -1 more
The service person arrived 1 1/2 hours after my phone call. I was extremely pleased by the quick response. He took his equipment down my basement, hooked it up, and ran the cleaning tube down the drain. He was done within 1 hr. He was extremely professional, yet very friendly as well. I also got a senior discount.
Description of Work: They cleaned out my basement floor drain. The drain to the street gets clogged with roots and needs cleaning about every 4 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

John T.
02/2011
4.0
plumbing
  + -1 more
Overall, the experience was okay. The price was reasonable. I'm happy with their services and I would recommend them to others.
Description of Work: I had a new kitchen faucet installed.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$116

Jason B.
12/2010
5.0
drain cleaning, plumbing
  + 0 more
Left message, returned call within 5 minutes. Arrived to perform service 20 minutes later. Technician was professional and courteous. After a quick review of the issue I was presented with intended scope of work and approximately the length of time it would take to perform. Once drain was cleaned it was tested, work has 30 day guarantee. Very satisfied with the prompt service, especially on the brink of the holidays.
Description of Work: Cleaned floor drain from 1/2" vent to 4" pipe and tested.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$91

Sarah S.
12/2010
5.0
drain cleaning, plumbing
  + 0 more
I called in the morning and they offered to come out that afternoon! My husband wanted to be there so we scheduled an appointment for the next morning. They were exactly on time ( to the minute!). Work was finished quickly and professionally. He let my son hold a flashlight and feel important! :) I would use and recommend this service anytime!
Description of Work: Kitchen sink clogged. They power snaked out the problem

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

Carol L.
07/2010
5.0
drain cleaning, plumbing
  + 0 more
Fast, courteous, very happy with the service.
Description of Work: Kitchen sink drain was clogged. Serviceman repaired it quickly. It will need additional plumbing work done, which they can do - work done before we bought the house 30+ years ago was not done properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$91
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    • 2(current)
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Contact information

6904 Forest Hills Rd, Loves Park, IL 61111

www.rotorooter.com

Service hours

Sunday:
8:00 AM - 12:00 PM
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Basement Remodeling,
Drain Pipe Installation,
Water Heaters

FAQ

Roto-Rooter Plumbing & Drain Services is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 12:00 PM

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: 8:00 AM - 4:30 PM

Roto-Rooter Plumbing & Drain Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Roto-Rooter Plumbing & Drain Services offers free project estimates.
No, Roto-Rooter Plumbing & Drain Services does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Drain Services does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Drain Services offers emergency services.
Yes, Roto-Rooter Plumbing & Drain Services offers warranties.
Roto-Rooter Plumbing & Drain Services offers the following services: Residential & commercial plumbing and drain cleaning including sewers & drains, faucets, sinks, toilets, showers and tubs, waterlines, pipework, water heaters & video camera line inspection.

Contact information

6904 Forest Hills Rd, Loves Park, IL 61111

www.rotorooter.com

Service hours

Sunday:
8:00 AM - 12:00 PM
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 4:30 PM