Rock Valley Fence

Description of Work: Im a utility locator. So i work with them very often. Theyre one of my least favorite contractors in the area. Ive had multiple fences called in 5 or more times about a month in between each other. They are contantly putting off jobs, wasting my time, and the homeowners. And a special call out to Melanie Bengtson who abuses the julie system only because she can, and is contstantly rude with me when calling about jobs.

Description of Work: Installed a 6 foot maintenance free fence around my back yard.

Description of Work: Measured for fence.

Description of Work: Composite decking and fencing-Start date was supposed to be 6/22/12 and to be completed 7/4/12. Start was ok but due to the hot conditions construction was delayed (understandably). Work construction was sporadic with no contact as to why. When I contacted the contractor no response or reply from the office. No contact for 3 weeks and then when I finally got ahold of the contractor I was told they had fired the deck installer and they had to re-order the extra material to fix what he had screwed up...and that those materials were on back-order. I had to threaten to call the Better Business Bureau in order to get them back out here to finish as they were trying to "fit me in" with their other jobs. I felt as though I wasn't a priority as I know there were other jobs to complete, however I was given a date as to when it would be completed and we were weeks past that. However due to the backorder the project was put on hold for a couple weeks without my knowledge as they would not reply back to my emails, texts or phone calls. The lack of communication was the most frustrating part of this experience. Project was completed on 8/31/12 (almost 2 months past the promised date (in writing)). The invoice was received on 8/23/12 and I was e-mailed on 8/28/12 wanting to know where the payment was and job was still not completed. I had contacted the contractor the date I received the invoice and no reply. Then I got an email from the office manager aka the owners wife wanting to know when to expect payment in full? I even have in writing from her that she wants to be "done with us" to get her payment. Funny, how when they want payment right away they contact me but when I want my project completed they don't get my e-mails, text, or phone calls?? The experience I had as a new home-owner wanting to get my new home in an inviting and livable space I felt disregarded, disrespected, and unimportant. I felt as though this was just "another Job" to get the revenue. In ANY economy I feel that an A+ effort should be put forth regardless of the price. Our project I feel was very expensive to us and should not have been put off as though unimportant. I want to share my awful experience with other consumers so they know what they are getting into with Rock Valley Fence & Rock Valley Deck Company. Regardless of the cost or the magnitude of the job it should be done with integrity, trust and full compliance of project requested. As an unsatisfied and disregarded customer I would not recommend Rock Valley Fence & Rock Valley Deck Company to anyone who wants complete satisfaction of their dream backyard (ie addition of their living space).

Description of Work: I had a fence put in by them.