Carlson Services (Harry F Carlson Company LLC) is the friendliest, most trustworthy service company. Since 1924, the Carlson family has been serving the state-line area. You can rest easy, knowing that our years of experience have prepared us to handle your toughest and biggest jobs. Corporate campuses or store-fronts, retirement communities or condo associations, hospitals or homes, we've got you covered. You can have peace of mind, thanks to our $2 million general liability policy. We've never used it in 15 years, but it's nice to know it's there. To ensure that you're well cared for, we hire very carefully. Our friendly and most capable team of technicians put you and your property first. We guarantee the LOWEST PRICE and your SATISFACTION. If you don't love the results, and we can't fix the problem, you simply won't pay. That's our promise. Harry's family hails from Bareberg, Sweden and immigrated to Rockford, IL in 1893. The Carlson Company dates its roots back to 1924. Read more about our company at www.hfcviking.com.
We called Carlsons to get a quote for a new business. We asked for all exterior and interior windows to be washed prior to our opening the business in 2 days. I verified that the quote included the 17 exterior and 11 interior windows, with a yes response from Carlsons. I recieved a text around 9 am ( text was time stamped 8:43am) they were coming between 9 and 9:30. They started washing the inside of the exterior windows. I left and was called back 7 min later. Carlson bosses showed up and pulled the crew. He stated it was for 17 exterior and 11 interior.. and we did not count correctly. He insulted my boss on her windows and dust ( the window had tape and tape residue across the top from previous tenants) They came to site before giving a quote. but they would come back with a new quote now that they understood we wanted ALL the exterior windows inside and out washed.. and all interior windows washed inside and out. #whataconcept The workers were friendly and did a great job on the 4 or 5 inside windows ( this was the reason they got one star)
Description of Work: We requested an pre-opening good clean on all the exterior windows both inside and out. Plus the interior windows inside and outside ( windows from main area to office spaces. and a separate quote for return monthly services for just interior windows ( both sides)and one for exterior windows ( both sides)
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Response from Carlson Services - Harry F Carlson Company LLC
Annually, our company provides over 4,000 services to loyal customers. Each year, we choose to decline or continue to provide services to about a dozen clients, and this is one of those cases. We quoted a project that was specified as 17 exterior and 11 interior windows. However, upon arrival the potential client demanded 3 times the amount of windows to be cleaned. Our crew arrived before 9 am and was pulled from the job at 10:55 am. The 'owners' showed up at 10:39 am to assess the situation. The project was not ready for us to clean, and the potential clients were stressed over the rushed opening date. We tried to educate the potential client on what services were required (beyond the initial 17 exterior, 11 interior windows that were originally requested for the quote). After being berated with vulgar language, we decided to gift them the work our crew had completed at that point and wished them well. They never paid for completed work and their response was a false review.
3 crews showed up as scheduled, on time. Friendly, polite and very adept at their work. Owner showed up just to check everything. They moved what had to be moved and put it back. Did a 2nd coat of paint because they thought it was needed. Used a circular scrubber on the concrete as well as power washing. Amazing results. No mess when they left. So impressed, we are hiring them to power wash and stain the deck. Not sure how they could have improved. Very satisfied.
Description of Work: Residential house, 50+ windows, mirrors and doors, some 3 stories high, washed inside and out, 3 ceilings painted and all concrete power washed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike K.
06/2019
5.0
window cleaning, pressure washing
 + 0 more
We hired Carlson based on other customers' reviews on Angie's List. We were about to put our house up for sale and needed to make it look attractive to potential buyers. This company is outstanding! Weather was raining on the morning of the appointment, and I was sure they wouldn't be able to perform the jobs in such conditions. But, to my surprise, the crew leader Dave arrived and said he had viewed weather radar and it looked like the storms would pass, allowing his team to do the contracted work. The end results exceeded our expectations to the max! Outside power washing just didn't include cleaning the siding. The crew even washed under the eaves and the outside of the rain gutters! We contracted for their best level of window cleaning, which included cleaning the glass inside and out, cleaning the screens, and even wiping around the sills and cleaning out the window frame tracks. When everything was done, the entire house sparkled! I'll use Carlson again in the future, and will strongly recommend them to other family and friends.
Description of Work: Power washing house siding and decks; window cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$615
Jeanne G.
12/2018
5.0
gutter cleaning
 + -1 more
We began the process of looking for a gutter cleaner company rather late in the season. Every local business we contacted were already booked up. But Carlson, an Illinois company, apparently sends folks up into southern Wisconsin and was able to give us an early December booking. We were lucky that it wasn't too cold to do the work, but it was cold enough to make it impossible to flush the downspouts and make the job uncomfortable for the workman. Nevertheless, he did a great, thorough job and gave us excellent advice.
Description of Work: Gutter cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$249
Lori L.
11/2018
5.0
pressure washing
 + -1 more
They came when they said they would and did an excellent job!
Description of Work: Pressure washing house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Mari S.
07/2018
5.0
window cleaning, deck cleaning
 + 0 more
This contractor did an excellent job. They communicated when they were going to show up, and they did. They sent out thank you cards for my business. They emailed every step of the process. The workers were friendly and kind. I thought the price was a "bit" high, but its worth it just to know that they will show up and perform an excellent job! Would highly recommend.
Description of Work: Pressure was deck and stain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$989
Maria A.
02/2018
5.0
gutter cleaning
 + -1 more
Great people to work with! Will call them again!
Description of Work: Gutter cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Samir D.
12/2017
4.0
window cleaning
 + -1 more
They were on time and professional.
Description of Work: Window cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$160
Maria A.
11/2017
5.0
gutter cleaning
 + -1 more
It went very well.. they get right back to you after you contact them and are very courteous and punctual! See you next year!
Description of Work: Cleaned out the gutters on the house and garage! Awesome company to work with!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299
Joanne T.
10/2017
5.0
window cleaning
 + -1 more
The young man did a fine job. He had to work **** ** the kitchen windows and the patio doors because the sun as shining on them and it was very difficult to keep them from streaking. I was very pleased with the results. They look great.
Description of Work: Windows cleaned inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$88
Maria A.
08/2017
5.0
gutter cleaning
 + -1 more
This company is awesome. It was a very nasty job and they came and conquered with no complaints! The guys were very nice and respectful as well as Kim in the office! I will definitely use them again. In fact out of five others I checked with they contacted me immediately! Some of the others took over a week to get back to me! Thank you!
Description of Work: Gutter cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
JOHN B.
06/2017
5.0
window cleaning
 + -1 more
From the start of the written estimate to the completion of the windows being cleaned today. Kim and her crew were excellent with communication and follow up. The gentleman (and I mean gentlemen) showed up on time and were respectful of my home and to me. They did a excellent job and I have invited them to come back next year for the same service.
Description of Work: Window washing inside and out to include track, screens and sills.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
james O.
06/2017
5.0
pressure washing
 + -1 more
Excellent! See answer above. No complaints
Description of Work: Needed entire house power washed. Elevation change meant 3+ stories on one side. Other companies wouldn't even bid it. Carlson did, rate was very reasonable. Young man doing the work was prompt, polite and professional. Would not hesitate to use again
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
mike A.
04/2017
5.0
pressure washing
 + -1 more
They came out at the agreed time. The technician whi did the service was very professional. He did not rush it. He worked several hours and did a great job.
Description of Work: Power washed my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Dick M.
04/2017
5.0
pressure washing
 + -1 more
Great. He was very careful for the plants and windows.
Description of Work: Pressure washed the siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lisa L.
09/2016
5.0
window cleaning
 + -1 more
I really enjoyed this provider. I had a nice chat with the owner too about my service.
Description of Work: The guy who came out really did a bang up job! He cleaned a window for me that the tint was coming off. I thought I was going to have to replace the window, but he initiated the cleaning process and was successful. I was stunned.He saved me a small fortune. He did the job in a quick, efficient manner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Sandy S.
07/2016
5.0
pressure washing
 + -1 more
Pleasant young man did the job quickly and quietly. On time and efficient.
Description of Work: Power washed house
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judith S.
06/2016
5.0
deck cleaning
 + -1 more
Perfect! Regarding price, please note that this is a very large deck with rail spindles that needed to be cleaned and stained too. Deck is 18' x 40'.
Description of Work: Carlson deep cleaned our nasty deck. We live on the Fox River, so we get a lot of moisture. Top that with an oak tree almost built into the deck, and it gets badly stained. David came out and made the deck boards look like fresh lumber. Phil then came a week later after drying time and applied a cedar stain. This deck has never looked better in the 13 years we've been here. Outstanding job. We will absolutely use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
ellen M B.
05/2016
5.0
window cleaning
 + -1 more
Nick and his partner did an excellent job ! They were professional and arrived on time. Without seeing the house, quote view email was close but not exact. Final price I paid was fair to me. I used this company for cleaning gutters ilast fall too and it was done well.
Description of Work: Cleaning of some of our exterior and interior windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Laura H.
05/2016
5.0
pressure washing
 + -1 more
Nick did a wonderful job. He listened to my concerns prior to starting the job, and did everything as he and I discussed. The wash job itself turned out great ! After he was done, Nick asked if I had any issues and if I was satisfied. No issues and very satisfied. I would not hesitate to recommend your company and services. The discounted price offered by Angie was also very helpful, as we are both retired and need to watch for bargains and great deals ! We found both ! This was one of those times when everything about a contracted service just turned out right, very right !
Description of Work: They power washed our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Dick M.
05/2016
5.0
pressure washing
 + -1 more
It was great. He arrived on time and pressure washed the outside of the house. He moved some items that we had on the porch. The house looks great and I would highly recommend them.
Description of Work: Pressure washed the outside of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$239
Ryan S.
04/2016
5.0
pressure washing
 + -1 more
Great job overall. Easy to schedule on time and professional. House and patio look great.
Description of Work: Power washed entire house and patio.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
David G.
04/2016
5.0
window cleaning
 + -1 more
Everything looked great. Biggest concern was 2nd floor windows, which came out fantastic.
Description of Work: Cleaned outside windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
John M.
02/2016
3.0
window cleaning
 + -1 more
No services performed, was too expensive.
Description of Work: Window washing.
Rating Category
Rating out of 5
$300
Response from Carlson Services - Harry F Carlson Company LLC
Good Morning, This review puzzled me and I had to do a little bit of research to discover how we would have received a review from an Angie's List member whom our company never provided services for. I discovered that somehow (being outside of our service area) you were able to purchase a $90 window cleaning package (up to 50 surfaces) online through Angie's List, last year, in the early part of May. Unfortunately, we were unable to provide the window cleaning services for you, as your location is quite a distance outside of our service area. You requested a refund from Angie's List that same day and Angie's List provided you with a full refund for the window cleaning package that you purchased. To confirm, our company never provided an estimate, nor any window cleaning services, for your home. Thank you.
Lorna G.
01/2016
4.0
window cleaning
 + -1 more
I don't remember the exact price. it was more than the price online because of the number of windows I had, which is fine. The cleaning was OK, but I have had better.
Description of Work: Washed all my windows.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$148
Response from Carlson Services - Harry F Carlson Company LLC
Good Afternoon, Upon receiving your review, it took me a few minutes to recall this service and when it took place. The window cleaning was provided for your home, nine months ago. After reviewing the email communications that we had back and forth, I was reminded that your home has specialty, over-sized windows. Normally, the price would have been higher, because of the many, large, specialty windows, however, we provided the cleaning at a discounted rate. The window cleaning package that you purchased on Angie's List was for up to 35 exterior surfaces and the windows of your home exceeded the number of surfaces that were purchased. The reason that the window cleaning appears to be "OK" is due to the fact that you chose exterior window cleaning only. The interior windows of your home were in need of cleaning, as well. I also discovered, in my research of your file, that we were never paid for the exterior window cleaning of the additional surfaces. I'm sorry that nine months later, this is the first time for us to hear that you were not 100% satisfied with your exterior window cleaning last year, Had we been informed that you were not completed satisfied, at or around the time of service, we would have had the opportunity to come back and clean the windows to your satisfaction. Thank you for the opportunity to serve you. We wish you a happy and prosperous new year.
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Service Categories
Window Cleaning,
Pressure Washing,
Gutter Cleaning,
Deck Maintenance,
Interior Painting,
Carpet Cleaning,
Roof Cleaning,
Exterior Painting,
Flooring Sales and Installation
FAQ
Carlson Services - Harry F Carlson Company LLC is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Carlson Services - Harry F Carlson Company LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Carlson Services - Harry F Carlson Company LLC offers free project estimates.
Yes, Carlson Services - Harry F Carlson Company LLC offers eco-friendly accreditations.
No, Carlson Services - Harry F Carlson Company LLC does not offer a senior discount.
No, Carlson Services - Harry F Carlson Company LLC does not offer emergency services.
No, Carlson Services - Harry F Carlson Company LLC does not offer warranties.
Carlson Services - Harry F Carlson Company LLC offers the following services: Residential & Commercial Services: Window Cleaning, Gutter Cleaning, Pressure Washing, Deck Refinishing, Commercial Cleaning,