Jim Wagner Plumbing, Inc.

Sorry, but this is the worst company I ever had to deal with! No quotes over phone. $49.95 to come out and check the situation out. 2 guys come out with a clipboard. They Asked where the sanitary sewer was. Pointed across the street. The young guys leaves and sits on the bumper of the truck and starts writing a quote Didn’t open a cap or look at anything. The older guy was talking with my husband about his motorcycle. The young guy comes up with his quote. $565.42 for the first 45 feet and $181.57 for an additional 45 feet. We are at least 100 feet. I told them absolutely not. Way to much money just for rodding the clean outs in front of house. No discounts, no senior citizens, no military discount. NO NOTHING! They actually didn’t care and they still wanted the $49.95 for NOTHING! Didn’t even open the cap to do any inspection. They said they take cash or credit cards. We gave then cash and they didn’t even have change!! I ask myself WHY didn’t Ryan who answered the phone give us those prices? I guess they needed the $50.00 for lunch. So unprofessional and scammers! By the way I called another company out and they were awesome! Only $300.00 instead of Jim Wagner’s quote of $796.94

I called to inquire about a rattle in the garbage disposal and a slow drain in the sink. $50 to get him to flip on the switch and listen. He said the disposal is shot and would need to be replaced. A 1/3 horsepower was needed because anything stronger would not be ideal. They don't carry any 1/3 HP disposals. So after a quote for $500+ for GD replacement and $200+ for rodding the drain, the estimate all totaled was near $800! Paid the fifty bucks for the house call but declined to pony up the rest. Called a local handyman who opened up the disposal and removed the problem without replacing it for $40. works fine - and he unplugged the drain. Buyer beware of stings like this from companies who take advantage of customer ignorance.

Joe P was terrific. Installed the system on a Saturday morning at no extra charge. Explained everything and stressed the 24/7 availability if anything ever went wrong with the sump pump. Great communication skills.

First, called at 2:30 PM to make appointment. Told someone would be out next day, which was fine. At 3:30 PM, got a call saying someone would be out that day. This was a refreshing change from the first plumber we tried to hire, who canceled us and tried to re-schedule us for 3 days later so they could do emergency work (it pays more). Chris showed up at 4PM . He got straight to work. IT was done is about an hour and 15 minutes. He was polite, competent, and very efficient. We would recommend Jim Wagner Plumbing to anyone. As opposed to the "It's Done" people, they keep their appointments, and even show quicker if they can. Great work at a a good price.

No problems--Jason S was professional and informative

It was pouring rain ... The phone rang ... it was my mother in law ... Both her primary and her back up sump had failed and the water was starting to come in. I rushed to her house to try and revive at least one of the pumps, but alas ... they were dead. It's now 7:30pm in the pouring rain during the global pandemic, everything is closed, the water is rising and we don't know what to do Thank God for Jim Wagner Plumbing. From the first call, I knew we were in good hands. The dispatch was able to schedule Joe Pendolino immediately. Joe got there, assessed the situation, installed a temporary sump to get us through the evening and came back the next day with a full dual pump battery back up system. He was fantastic! I was so impressed with his workmanship that I had him install the same system at my house the same day. Jim Wager Plumbing is Commissioner Gordon and Joe Pendolino is Batman

Chris and Dan are great, explaining everything. Dan came out due to a flex pipe leaking, and put new copper piping on water heater. Then, as my luck happens, the water heater died about two weeks later. Chris came out, is very friendly, works extremely hard, and cleans up after the jobs. I've had Chris out a few times before this last and he's practically family now. Julie and Jen in the office are excellent as well, sending me help as soon as possible. I highly recommend Jim Wagner Plumbing!

It went very well. The work performed was excellent resulting in both problems fixed. DanFlott was our plumber and he was knowledgeable and professional. We always use Jim Wagner Plumbing, Inc. for all of our plumbing needs whether they are big or small. I highly recommend.

I called with a plumbing issue in the morning, and Chris arrived in the afternoon as promised. He had the part on hand and replaced the pump that same day. He was very nice, professional and even made friends with our dogs.

On time, did a great job, left area clean. Greg also explained what had caused the problem so it won’t happen again. Very pleased with the service.

I've used them twice. Once to install a leaky expansion tank on my floor heater. First, the plumber (Dan) ordered the wrong part. Then he installed the tank but incorrectly. The pressure was set wrong, such that the relief valve flipped open and I just had to pay someone else >$200 to fix it. Earlier I had another bad experience with them. Greg, another plumber, told me my toilet tank wasn't leaking even though I heard phantom flushing. I had changed the flapper but there was still a problem; Greg said that wasn't it. So I was confused. When Dan came to do the tank I thought "OK, he's out here for the expansion tank and I'll have the him recheck." I then poured some food coloring in and it was in the tank immediately -- so yeah, it was leaking. I do think a plumber ought to be able to diagnose that. Dan, the plumber who installed the expansion tank told me it was leaking right away. So two plumbers, two screwups: wrong tank and can't diagnose a leaky toilet. Then I called the office to leave a message that I wanted to talk to the owner and discuss all this. Why write a mean review if they can make me happy? No call back, blown off. So now I have written bad reviews on several sites.

just moved in, old pipe broke Sunday AM. Tech out promptly, fixed problem quickly. Also gave me a no-pressure run-through of rest of plumbing system and what the age was and likely problems might be. Learned a lot and didn't feel like I was being sold anything, just taught.

Three or four weeks ago I discover a water leak in my ceiling. Previously I use Jim Wagner plumbing it was a good experience. So I called them first and explained the situation to the secretary, including the water damage to the dry wall in the ceiling. Gus the plumber came out, we spent maybe 20 minutes trying to figure out what was leaking couldn't pinpoint the exact cause, so he decided that we will need to go through the ceiling. He explained that this would be a $199 extra fee. I was fine with that and he went to his truck to get his tools. He came back with 3 step ladder that barely allowed him to reach the ceiling, I asked where is your ladder? "This was all they give me" he said. I was shaking my head because I told the girl that the leak was in my ceiling and most people know that the ceiling is above your head so why wouldn’t they send a guy that had at least a 6 foot ladder. Well, I have a ladder in my garage and offer to allow him to use that, He asked that I bring it up. So I brought the ladder up to him. After trying to diagnosis the issue, he said that he needed access to the attic because he thought that it was the vent pipe. No problem I told him it was upstairs and he asked me to bring the ladder with me. He got to the attic entrance, stuck his head above looked around and said ok, we need to find out where this pipe is running to, do I have the architect drawings? The house is well over 15 years old and I am not the original owner, why would I have these drawings? So now we have to find the pipe. I helped him pull out the washer, he cut into the drywall but the vent pipe was not accessible from there. He tells me that the pipe is behind the bathroom vanity and he will make a quote. I had no problem with that. He came back with a quote of $1496 plus the $250 service fees. I thought that was a little high, he explained that the vanity would have to be pulled from the wall, the drywall cut into again and the pipe repaired. Well I was going to remodel the bathroom so I declined his service and paid him the $250 service fee. What I didn't know at the time was how difficult it was to hire a contractor to remodel the bathroom in a quick period of time. So I call Jim Wagner and told them that I would agree to the cost of the repair that I was quoted. The morning of my appointment Gus the plumber called to ask me if I pulled off the vanity from the wall. I told him no but that was part work in your original quote. He then started arguing with me that I was going to hire a contractor to remodel the bathroom, even though the quote was created before he even knew that I was considering remodeling the bathroom. Both he and the office girl told me I was responsible to removing the vanity. Ughhhhh, I told them to cancel my service call I will go to another plumber. I just hate being jacked around and that's what Jim Wagner plumbing did. I suggest you only call this company as a very last resort.

RUN....DON'T WALK FROM EVER USING THIS PLUMBING COMPANY!! The plumber arrived and I proceeded to show him and explain what work needed to be done. He spent quite some time looking at everything, including the boxes of Kohler materials that were to be installed. He appeared quite unfamiliar with the parts included in the shower fixture boxes, and at one point told me I was missing parts. He then opened a duplicate box of the same fixture and realized that, in fact, no parts were missing; he just either didn't know what he was doing, or was negligent or incapable of reading the accompanying directions. He then proceed to inform me that a 2x4 in the wall would need to be cut in order for the new shower valve to be installed. After looking over everything, he estimated that the work would take approximately 4 hours. He asked if I would like an estimate before he did any work. Absolutely! Here is where everything went rapidly downhill. He turned to his "price book" to calculate the labor cost (clearly any additional minor copper parts or fittings would be nominal). He proceeded to give me a quote of $2,200!!!!!!! $1,100 per shower head!! ARE YOU KIDDING ME! I knew immediately that he was ROYALLY scamming me as I had already received other quotes but unfortunately those plumbers couldn't fit me into the schedule as soon as I needed the work completed. I was almost speechless! I told him that I was not interested. I asked him if he realized that he was charging over $500.00 an hour for labor!! He just looked at me and kept silent. He then looked back in his "price book" and asked if I would consider him doing the job for $1,900 for both showers. He said that was the lowest price his foreman would allow. NO! I told him he was so far out of the ball park with these figures and that I was no longer interested. He appeared rather flustered and asked "are you sure?" YES, scammer, I am positive! I thanked him for his time and walked out of my bathroom. He came down to the kitchen and provided me with a bill for $39.95 for the service call. He explained that I needed to sign it just to acknowledge that he was here and that I was paying for the service call. I signed it without giving it a glance over. He left and later when I happened to glance at the invoice, he wrote that he had quoted me a price of $786.32 per shower valve with trim! That would be a total of $1,572.64!! That is not only NOT the price he verbally quoted me....it is still so far out of touch with reality. $393.00 per hour for labor??? Long story short....a REPUTABLE, CONSCIENTIOUS, plumber with INTEGRITY, came to my home yesterday. They knew immediately what needed to be done....completely finished the job to PERFECTION in 1-1/2 hours! I was charged $232.45 (that included all LABOR and MISCELLANEOUS PARTS!) That's correct....$232.45! I had called Jim Wagner Plumbing on Wednesday, shortly after their plumber had left my home and told them they are scamming their customers. Of course, the gal I spoke to claimed that is not how they do business. ACTIONS SPEAK LOUDER THAN WORDS!! She explained she would fill out an "incident report" and get back to me the next day, Thursday. I never heard another word! NOT SHOCKED! I noticed their invoice states, "...Jim Wagner Plumbing, Inc. states and the owner recognizes that there may be other service providers willing to perform this work at a different price." SERIOUSLY? I would NEVER use this company....no matter how dire your plumbing needs. There needs to be a rating even lower than an "F"....because that is where this company needs to be.

It was a Sunday night and my pipe was clogged and filled with drain-o. I didn't want to leave it in there until Monday afternoon so I called Jim Wagner Plumbing to come out. It was a 24/7 business. They did say they would come to clean out within an hour but the plumber was a bit surly. He really wasn't that professional on the phone. You could say borderline rude. But I put up with it because I was over a barrel and needed the clog cleared. Upon arrival he kept on talking and complaining about things in the world that had nothing to do with my clogged pipe. He even circled 5 times around the "Made in Mexico" that was printed on my Hot Water Heater (the problem had nothing to do with my HWH). He made several comments about the fact I lived in an older home that's on a slab. The entire cleaning process took one hour. If he had shut his mouth the whole thing would have lasted only 20 minutes. No Joke! I understand that it was a Sunday night after 9pm but $370+ for all that was needed was a tad bit too high. In fact he said he would give me a discount for his surliness and putting up with him. No such discount was given. The clog was cleared but my memory of the event won't be. I am glad the clog got cleared, but the gentleman needs to be far more attentive to the job and to be far more professional.

Nicor gas came out to my house because I smelled gas in the basement. They found 2 minor leaks and they shut off the gas completely. I called Jim Wagner plumbing to come out and repair the leaks. They charged an emergency call fee, $99.00. It was a little steep but that was ok because they were here within an hour, I would rather pay the fee than wait around for another company. Greg came out and was very nice, he did a really good job explaining the situation and what needed to be done to repair it. They have the prices listed in a big binder, so there's no surprises at the end of the service call. He worked hard to fix the leaks in the cold basement! I would definitely hire them again for any plumbing job.

first thing I called them on New years day. he said it would be a4x the cost if that day due to demand. just to check it would be $300 bucks. rather then 40 as it should be. he said he would come do first thing next day for $40. he came, we told him there was a leak in the pipe and I think it is because of the nine we put in. he said it's $50 freakin dollars to just cut the wall and check. and $40 just to check. and then to replace a 1/2 ich pipe it cost us $260.. W**!!! right... on top of that he said he is a plumber and does not put back up the drywall... another W**.... and told him to check there was water coming out of another part of the roof.. he said that would be EXTRA... h*** no!!! the total bill was $350... my brother was home who ended up doing all this. if I was home this would not happen. this company straight up.. takes your money and provides no service...... they didn't even take his shoe of or put a bag on his drity shoes....... PLEASE DO NOT USE THESE GUYS!

We requested a service appointment to check our water heater than stopped working over Christmas. I called on a Friday afternoon and was able to make a Saturday appointment (next day). They called back a short time later and said they could come out that day due to a cancellation. Ryan, the technician, was very thorough in his examination and diagnosis. He didn't have the necessary part on the truck so we made a follow-up appointment for the next day to complete the work. Overall, I was very happy with the knowledge and professionalism displayed by both the office staff and Ryan. They handled the warranty paperwork on our behalf. I would use them again.

Smelled gas in the basement and had Nicor come out to do a check. Found that a valve to my dryer was leaking and they shut off the gas to the house. Called a few plumbers on a Saturday morning and Jim Wagner Plumbing was the only one who answered their phone. They had Ryan out within an hour. Very friendly, informative, and professional!!! In and out in under an hour. Would highly recommend Jim Wagner Plumbing, but especially Ryan!!

This was such a bad experience. The plumber started to tell me what he may need to do to do the job. He might have to cut a hole in my closet and another in the dining room. They don't do drywall repair, but that is not big deal to fix - to him apparently. The cost would be about $700.00. Really? To just replace the fixtures? He thought I was getting upset (ya think?). So he came up with an idea to save me money - how about he just replaces the fixtures. The cost for that would be about $227.00. Uh, isn't that what I asked for? I did not purchase the overflow cover or pop up drain cover. So I went to the hardware store to purchase them. I guess he does not have those parts on his truck. When I returned he said that the trim piece was missing from the box and that I need to go back to the hardware store to buy one. Why didn't he call my cell phone while I was at the store? When I returned a second time, he said that the fixture was not going to fit, that 2 screws were missing and that he still needed to cut a hole in my closet to replace the valve. He called the boss and apparently he spent enough time on my project (3 hours now). I asked if the replacement could be finished later the same day. I guess the boss needed him to go somewhere else. The plumber put back the old trim piece. I was told to call them when I purchased a new fixture with all the parts and that they would come back to finish the job. Later when I was picking up the box, I found the trim plate under the box. I also found 2 screws. ALL THE PARTS WERE THERE!. He took the trim piece out of the box and out of the plastic, then he "lost" them. Now my tub is barely functional because he did not caulk the overflow valve, there is a gap of about 1/4 inch from the tub to the spout, and the handle and trim are also not caulked. There is also a terrible brown mark on the fiberglass tub near the spout. I don't know what he did, but I can't get the mark off. I really don't want a permanent reminder of this incident. I will not be calling them back to complete the work. I will be calling someone who is competent.

He charged me $39 just to show up. After I signed and was able to get the original plumber that I wanted he charged me an additional $61 to return the parts that he had never used. This was the only way I could get him to leave my property. Also, I called yesterday at 11am and they did not get back to me until 8am the next day, this seems odd considering they are supposed to take 24 hour emergency calls.

We went in another direction with our project, but would certainly call this provider for another similar project.

It's Memorial Day and I decided to try to fix our spigot which had been leaking for a while. Ended up twisting the pipe too much and the whole thing came off. Came across Jim Wagner Plumbing's website and saw they did emergency repairs. I called and told them about the situation and within an hour had one of their guys, Ryan, out at our house. Ryan was great, very professional and was done in about 45 mins to an hour. It cost me extra because it's a holiday but Ryan let me know about an online coupon which was nice. I would recommend this company.

I called this company for a quote and was told it was against their policy to quote over the phone even though I knew exactly what the problem was. I was told in order to get a quote I would need to pay a $39 service call fee. The plumber showed up and within two minutes confirmed what I already told them was the problem. He then referred to his pricing book and gave me a price that was 35% higher than their competitors. I still had to pay for the service call but even with that added cost I was stil better off going to a competitor

After very bad experience with another plumbing company, this was a pleasent surprise. Jim was very professional and experienced plumber.He exactly knew what he was doing and what to expect. He explained me the entire process in detail and also updated me with possible outcomes and cost, associated with each. Everything went very well and as expected. Will use his service in future for sure (bit pricey though)