Floor & Decor

ONCE GROUTED, ALL THE CHIPS AND DAMAGED EDGES WERE CLEARLY VISIBLE. CHRIS THE STORE MANAGER TOLD US TO GET A "CERTIFIED TILE INSPECTOR" REPORT TO BE CONSIDERED FOR A CLAIM, AN OUT OF POCKET, NON-REFUNDABLE EXPENSE OF $400. EVEN AFTER THAT, WE MAY NOT BE ABLE TO PROCESS A CLAIM FOR THE DEFECTIVE TILES THAT WERE INSTALLED AND NOW HAVE TO BE RIPPED OUT AND REPLACED. THE OTHER HOME CENTER STORES HAD THE SAME TILES FOR THE SAME PRICE AND I SHOULD HAVE PURCHASED THERE. MANY TILES AT FLOOR DECOR ARE IRREGULAR SIZES, COLORS, CUTS, LEFTOVERS, CLOSE-OUTS, AND WHAT YOU BUY, YOU ARE STUCK WITH IT. THE COMPANY IS DOING EXCEPTIONALLY WELL SELLING GARBAGE PRODUCT TO UNKNOWING CONSUMERS. IF THERE IS A PROBLEM, YOU ARE SCREWED WITH NO RECOURSE. IT APPEARS THERE HAVE BEEN MANY COMPLAINTS OR CLAIMS AT THE STORE, BECAUSE THEY ARE UNWILLING TO COOPERATE. THERE WAS NO ONE AROUND TO HELP US WHEN NEEDED, AND AFTER WAITING A LONG TIME, SOMEONE FINALLY CAME BUT DID NOT KNOW ANYTHING ABOUT THE TILES WE WANTED. CHECK OUT PEOPLE WERE RUDE AS WELL - WE SHOULD HAVE WALKED OUT THEN. BUYER BEWARE - YOU GET WHAT YOU PAY FOR. YOU MAY SAVE A FEW PENNIES, BUT THIS STORE WILL NOT STAND BY THEIR CUSTOMERS.

The travetine was higher than the label price. When I get back to adjust, they already remove the price quote from the system a week later. So I end up paying 50% more than the label price.