Get Wet Pool & Spa

The owner called and demanded to know who we were to "threaten" his staff, and began swearing, so we hung up. Then, the owner emailed, again threatening and swearing, so my husband called him. The owner wanted to know why he should go to some "*!!!** infested neighborhood" to take care of our ##@@ S___t pool. He again threatened to get his lawyer involved. What an unbelievable experience from a completely rude and unprofessional owner. We will tell ALL of our friends. And yes, Mike, we WILL use social media to tell the truth. That's what Angies List is for. We have never given a grade of F before, but no one deserves it more than you.

Great!

Get Wet Pools is now All Pro Pools in Lockport. They came out to start my heater on 5/11 and told me it wouldn't start, trouble-shot, it was dead - even though it worked fine last year. They could sell me a new one for $1,100 or one that was only used once for $780. They came out the next day, installed this beat-up old heater, but it worked, so I paid them. By Memorial Day, both pipes connecting to the heater were gushing water. I video-ed this and brought it into their store. Mike said someone must have stepped on the pipe and denied responsibility and refused service - told me that I lacked common sense. I had to pay for a plumber to come and fix the pipes. The plumber warned me that the fixture that holds the limit switch is also leaking from the bolts. Now this is leaking about 2 gallons of water an hour if I'm running the filter causing erosion in my yard around the heater and filter. I've contacted the Better Business Bureau and All Pro Pools has still not returned my calls or come out to either repair or replace this heater which is less than one month old.

Last year I couldn't get my water clear and The Great Escape kept telling me to backwash my filter more often (I had an old earth filter). I was running the filter so much, it seemed to be overheating and I was having trouble with the cord becoming frayed which was somewhat dug under-ground. The result was I had burned out my filter the way that I was running it, so I needed a new filter and optimally the electric needed to be run correctly or I'd wind up having problems with the new pump too. They came out, handled everything, came back to make sure that I knew how to operate the new filter and told me that when I was ready to fire up the heater they would come back and get that started for me too. They also told me that they'll test the water anytime it doesn't seem right so I don't have to guess how to balance it. It's a family run business and its good to be familiar with the people you're relying on to keep your pool running clean. I don't even need to be home when they come out, they just get it done without me having to be inconvenienced sitting around waiting for them to show up.

Mike scheduled us in quickly. He arrived with his crew of knowledgeable workers. He personally oversaw and was present for the job start to finish. I never needed to bring anyone in to do any part of this complex multifaceted job. (One stop shopping.) He was wonderful to work with throughout all phases. I can't speak highly enough about his ability to solve extreme pool problems that no one else could. Many companies tried repairs that cost 5k+ over the last 10 years but they were band aids. In retrospect they to knew they were band aid repairs and we all knew immediately that the repairs didnt work. I now know that my pool is everthing it should have been when we first installed the pool. The real proof to me arrives every spring. I just opened our pool and was amazed that it opened so crystal clean. I think we had 15 or 20 leaves in it this year and if the water wasnt 45 degrees we could swim by this afternoon. He says all his pools open this clean because of the way he closes the pools in the fall. I also think the salt water system is wonderful. We swam in it last fall for 2 months before closing and it was not salty to taste because of the intelligent metering system Mike installed. I don't have one wrinkle and the permanent repair he made to the 10 inch diameter hole in the deep end looks as solid as it did the day he filled it. He opened my pool in no time flat and every piece of equipment fired up with nothing leaking. I am so happy I don't have 2 weeks of chemical balancing and waiting on heaters or pumps to work the right way. That says alot about his careful pool closing in the fall. So many companies really try to take advantage with pool opening and closing costs. Mike does not do that and his open close pricing is very fair. Along with the big job he did for us last fall was a promise to open our pool this year free of charge. He is a man of his word. If you've got a pool problem go no further. Even if you just want an open,close or repair. They can do any job you have with no headaches.