USA Moving & Storage Inc

THEY WORKED HARD AND FAST THE ENTIRE TIME. THEY WERE COURTEOUS, AND NOTHING WE KNOW OF GOT DROPPED OR DAMAGED. THEY WERE PROMPT ON ARRIVAL, AND READY.

EXCELLENT SERVICE. AAAAA++++ ARRIVED ON TIME. FAST, EFFICIENT, GOOD CREW. SET UP DESKS, BEDS, ETC IN VERY LITTLE TIME. HIGHLY RECOMMEND.

THE EXPERIENCE WAS VERY GOOD. THE MOVERS WERE ON TIME AND ORGANIZED IN THEIR PROCESS. THEY WERE FRIENDLY AND REALLY PAID ATTENTION TO THE LEADER OF THEIR CREW - FOR MOVERS IT WAS NICE TO SEE SOMEONE REALLY TAKING THE REINS. IT DID TAKE LONGER THAN I ANTICIPATED (ABOUT 7.5 HOURS TOTAL), BUT PARTIALLY I THINK THAT WAS BECAUSE I COULD HAVE BEEN A BIT MORE PACKED PRIOR TO THEIR ARRIVAL (ALTHOUGH I HAD PLANNED TO HAVE THEM PACK ALL BREAKABLES REGARDLESS). THE ONLY NEGATIVE IS THAT THEY ONLY TAKE CASH OR CERTIFIED CHECKS (NO PERSONAL CHECKS), AND GIVEN THE MOVE RAN LONGER THAN EXPECTED, I WENT TO THE BANK TWICE DURING THE MOVE TO PULL OUT MORE CASH TO COVER THE MOVE. IT WOULD BE GREAT IF THEY TOOK CREDIT CARDS OR PERSONAL CHECKS. ALSO, FOR MY CONVENIENCE, THE PERSON WHO BOOKED MY MOVE BROUGHT OVER MY PRE-PURCHASED BOXES, BECAUSE I WANTED TO GET STARTED ASAP, BUT NO TRUCKS COULD BRING THEM TO ME OVER THE WEEKEND. WOULD DEFINITELY RECOMMEND.

THIS WAS THE BEST MOVING EXPERIENCE I HAVE EVER HAD. I WILL USE USA MOVING FROM NOW ON! THESE GUYS WERE ON TIME, PROFESSIONAL, AND PLEASANT. THEY WORKED REALLY HARD AND DIDN'T TAKE A SINGLE BREAK. WE KEPT THEM SUPPLIED WITH BOTTLED WATER, BUT I WISH THAT I HAD MORE TO OFFER THEM. THEY WERE FAST, BUT CAREFUL WITH OUR STUFF. THEY GENTLY SET EVERYTHING DOWN, AND SO FAR, NOTHING IS BROKEN (EVEN MY MOTHERS FINE CRYSTAL WHICH I DIDN'T PACK VERY WELL MADE IT IN PERFECT CONDITION). THEY WERE CAREFUL ABOUT NOT BUMPING INTO WALLS OR SCRATCHING FLOORS. THEY WERE ESPECIALLY GREAT ABOUT HELPING US PACK UP ALL THE STUFF WE HADN'T GOTTEN AROUND TO YET. I JUST CAN'T SAY ENOUGH ABOUT HOW GREAT THESE GUYS WERE! I WOULD HAVE PAID A LOT MORE, BUT THESE GUYS RATES WERE VERY COMPETITIVE...SO WE JUST TIPPED WELL.

I HAVE HIRED PROFESSIONAL MOVERS FIVE OR SO TIMES. THIS MOVE WAS IN THE TOP TWO, AND PERHAPS THE BEST OF THE FIVE. HONEST, HARD WORKING, AND PROFESSIONAL; A GREAT COMPANY.

USA CALLED, IN ADVANCE, TO CONFIRM THE PICK UP AND DELIVERY TIMES, AND IN BOTH INSTANCES, THEIR CREWS ARRIVED ON TIME. THE CREWS WERE VERY ACCOMMODATING, AND TOOK GREAT CARE WITH ALL THE ITEMS THEY MOVED. ONE ACCIDENT OCCURRED WHEN AN EDGE THE OVERSIZED TABLE CAUGHT A LOW OVERHANG, ON OUR STAIRCASE CEILING, DAMAGING THE DRYWALL (BUT NOT THE PADDED TABLE). AFTER THE CREW LEFT, I CALLED JERRY ZAFE, AT USA, TO ADVISE HIM OF THE MISHAP, AND HE SAID THAT HE WOULD CONTACT HIS REPAIR CREW TO SEE WHEN THE WORK COULD BE SCHEDULED. AN HOUR OR SO LATER, JERRY CALLED TO SAY THAT THEY COULD PERFORM THE WORK THAT VERY DAY. A COUPLE OF HOURS LATER, JERRY SHOWED UP WITH HIS REPAIR CREW. NOT ONLY DID THESE GUYS DO AN EXCELLENT JOB REPAIRING THE DRYWALL DAMAGE, BUT WHEN THEY OVERHEARD ME MENTION TO JERRY THAT OUR FRONT DOOR, ALL OF A SUDDEN, WASN'T CLOSING RIGHT, THEY TOOK IT UPON THEMSELVES TO FIX THAT, AS WELL, EVEN THOUGH THE DOOR PROBLEM HAD NOTHING TO DO WITH THE MOVE. SUMMARY: USA IS RESPONSIVE &

VERY QUICK RESPONSIVE AND INFORMATIVE. DECIDED TO GO WITH ANOTHER COMPANY THAT ACCEPTED CREDIT CARDS.

OUR EXPERIENCE STARTED AND ENDED WELL. THEY WERE VERY PROFESSIONAL AND PLEASANT OVER THE PHONE. THEY SHOWED UP ON TIME ON MOVING DAY, AND WERE POLITE, CAREFUL AND EFFICIENT. THE ONLY DOWNSIDE IS THAT THEY'RE A BIT PRICEY, BUT YOU DO GET WHAT YOU PAY FOR. I'D DEFINITELY USE THEM AGAIN.

ALL 5 MOVERS WORKED VERY FAST AND VERY HARD. THEY SHOWED UP ON TIME. THEY DROVE TO RENTED STORAGE UNIT AS WE DIRECTED AND MOVED THOSE CONTENTS AS WELL. DID NOT DAMAGE OR SCRATCH ANY FURNITURE. DID MINOR DAMAGE TO ONE WALL (SCRAPE) AND LOOSENED HANDRAIL ON STAIRS DUE TO COLLISION WITH HEAVY OBJECT. I'M VERY HAPPY WITH THEIR SERVICE. I TIPPED THEM APPROX 15% FOR A JOB WELL DONE. I WOULD DEFINITELY USE THEM AGAIN. MANAGER DID NOT COME OUT TO GIVE QUOTE AND WOULD NOT QUOTE OVER THE PHONE SO YOU ARE ON YOUR OWN AS TO HOW MUCH YOU THINK IT'LL COST. WE FOUND THEM TO BE SLIGHTLY BELOW OUR OWN ESTIMATE.

GREAT OVERALL EXPERIENCE!! BEFORE THE MOVE, I SPOKE WITH TWO PEOPLE FROM THE COMPANY ON DIFFERENT OCCASIONS. THEY WERE BOTH VERY FRIENDLY AND HELPFUL. 4 GUYS SHOWED UP WHEN THEY WERE SUPPOSED TO. THEY WERE COURTEOUS, HARD WORKING, CAREFUL, AND FAST. THE END PRICE WAS IN LINE WITH THE ESTIMATE. THEY EXPLAINED ALL THE CHARGES, AND THERE WERE NO SURPRISES IN THE END. I HIGHLY RECOMMEND THESE MOVERS.

I CONTACTED THEM THREE TIMES, TWICE ONLINE AND ONCE ON THE PHONE. THEY REQUIRED AN EXTENSIVE ONLINE INVENTORY FROM ME EVEN BEFORE GIVING ME AN ESTIMATE. I HAVE A HUGE LONG-DISTANCE MOVE AND THEY COULDN'T BOTHER EVEN GIVING ME AN ONLINE RESPONSE. THEY WERE VERY RUDE ON THE PHONE. THERE ARE SO MANY OTHER MOVERS TO CONSIDER THAT I'D NEVER DO BUSINESS WITH USA MOVING.

USA MOVING IS VERY CONSCIENTIOUS. RETURNED MY CALL PROMPTLY. CALLED AGAIN TO CONFIRM APPOINTMENT TIME. MOVERS, THEMSELVES, VERY COURTEOUS AND HELPFUL. JOB DONE QUICKLY.

THEY DID A GREAT JOB, WORKED HARD, AND WERE VERY CAREFUL. THEY DID NOT MARK UP THE WALL OR ANYTHING. ONE PIECE OF CHEAP POTTERY WAS BROKEN BUT NOT A BIG DEAL. WE DID NOT NOTICE IT UNTIL DAYS LATER WHEN THE BOX WAS UNPACKED.

EVEN THOUGH WE HAD PAIRED DOWN OUR BELONGINGS PRIOR TO THE MOVE, WE STILL HAD LOTS OF STUFF. THEY MOVED EVERYTHING CAREFULLY, MADE SURE WE WERE AWARE OF EVERYTHING THAT WAS HAPPENING BEFOREHAND, AND WERE FAST AND EFFICIENT. THEY STARTED AT 9 (THEY EVEN SHOWED UP EARLY) AND WERE DONE BY ABOUT 1PM. I'D NEVER SEEN ANYTHING LIKE IT. THEY WERE ALSO THE CHEAPEST COMPANY WE FOUND AFTER PRETTY EXTENSIVE RESEARCH. WE SIMPLY CANNOT RECOMMEND THIS COMPANY ENOUGH!

THESE GUYS WERE THE BEST MOVERS WE'VE EVER USED. OUR APT. WAS REALLY TRICKY, WITH MANY LEVELS AND A NARROW SPIRAL STAIRCASE. THE MOVERS WORKED EFFICIENTLY AND QUIETLY. THEY DIDN'T BALK AT TAKING STUFF WE DIDN'T WANT TO BRING DOWN TO THE ALLEY (INCLUDING A BOOKSHELF MADE OF BRICKS!) WE HAD HAD OTHER MOVERS HELP US MOVE INTO THE APT, AND THEY HAD A DIFFICULT TIME NAVIGATING THE SPACE, BUT THESE GUYS SEEMED TO KNOW EXACTLY WHAT TO DO. WE WERE NERVOUS BECAUSE THEY ARE ONE OF THE FEW HIGHER END MOVING CO'S THAT DOESN'T DO AN ON-SITE ESTIMATE, BUT WE ALSO BOUGHT BOXES FROM THEM AND WHEN THEY DROPPED THEM OFF, THEY GAVE US A ROUGH ESTIMATE OF THE TIME NEEDED AND CAME IN HOURS UNDER THAT. THE WHOLE MOVE START TO FINISH ONLY TOOK 5 AND 1/2 HOURS. NOTHING WAS BROKEN. THEY TOOK GREAT CARE TO WRAP FURNITURE WELL AND WERE CAREFUL AT THE NEW PLACE PUTTING THINGS DOWN EXACTLY WHERE WE WANTED IT. ALSO PUT DOWN MOVING PADS SO AS NOT TO DIRTY THE FLOORS WHEN THEY WALKED IN. OFFICE STAFF WAS GREAT TOO.

EXCELLENT. THEY WERE ON TIME AND THEY WERE VERY CAREFUL WITH ALL OF OUR BELONGINGS.

USA MOVING DID AN EXCELLENT JOB. THE CREW OF 4 WORKED HARD AND CAREFULLY, AND THE CREW FOREMAN SANTIAGO WAS RESPONSIVE TO ALL MY REQUESTS. THEY CAREFULLY WRAPPED OUR FURNITURE, AND MOVED IT CAREFULLY, SO THAT BESIDES A COUPLE OF SMALL SCRATCHES, THE MOVE WAS NEARLY FLAWLESS.

THEIR ESTIMATE WAS LITTLE HIGH, BUT THEY CAME IN A LITTLE UNDER PRICE. THEY WERE PUNCTUAL, WRAPPED EVERYTHING, AND MOVED VERY FAST.

WHAT A GREAT COMPANY! THEIR WEBSITE MADE THE ESTIMATION EASY. THEY CONTACTED ME RIGHT AWAY WITH SPECIFICS. THEY WERE KNOWLEDGEABLE AND PROFESSIONAL. THEY DELIVERED PLENTY OF BOXES AND PACKING MATERIAL, AND I ONLY PAID FOR WHAT I USED. THE CREW (6 MEN) WAS ON TIME, WORKED EXTREMELY HARD, AND WAS VERY ORGANIZED. THEY STARTED TO WORK IMMEDIATELY UPON ARRIVAL. I HAD TO ASK THEM TO STOP FOR LUNCH, WHICH THEY DID AFTER WORKING 6 HOURS. THEY PACKED EVERYTHING THAT WE HADN'T ALREADY PACKED, AND WRAPPED ALL FURNITURE. ONLY ONE BOOKCASE SUSTAINED MINOR DAMAGE, WHICH THEY REPAIRED ON THE SPOT. NO DAMAGE TO EITHER HOUSE. THEY ALSO DID A GREAT JOB MOVING THE 7' GRAND PIANO. THEY TOOK IT APART AND WRAPPED THE PIECES, AND HAD NO TROUBLE MOVING IT OUT OR IN. THEY ACTUALLY DID A BETTER JOB THAN THE ORIGINAL PIANO DEALER THAT DELIVERED IT. THE MOVE TOOK 9 HOURS, WITH A TOTAL COST AROUND $2400, WHICH IS A LITTLE LESS THAN I EXPECTED. I TIPPED $300. WOULD DEFINITELY HIRE THEM AGAIN.

THE CREW WAS FOUR MEN AND A TRUCK. THE GUYS WERE ON TIME, CHEERFUL, AND WORKED HARD. THEY WERE CAREFUL NOT TO MESS UP THE LOVELY WINNETKA HOME. THE ITEMS ARRIVED IN GOOD SHAPE.

GOOD - COST HIGHER THAN IT SHOULD HAVE BEEN BY 1 HOUR, BECAUSE MOVERS ARRIVED EARLY AND BUILDING MADE THEM WAIT TO MOVE INTO NEW BUILDING.

I GOT A SOLID ESTIMATE (COMPARED WITH 4 OTHERS) AND WOUND UP WITH A REFUND FOR MORE THAN $100. THERE WERE A COUPLE SMALL ISSUES (MUD ON CARPET, BROKEN FOOTSTOOL) BUT THE MOVE WAS GENERALLY VERY SMOOTH AND FAST FAST FAST.

I RECEIVED LOWER ESTIMATES FROM OTHER, SMALLER COMPANIES, HOWEVER CHOSE USA MOVING BASED ON THE PROFESSIONALISM OF OFFICE STAFF AND THE COMPANY'S REPUTATION. VERY PLEASED WITH THE 4-MEN CREW THEY SENT. THEY WORKED EFFICIENTLY AND NON-STOP. WE HAD A SLOW ELEVATOR IN OUR CONDO AND THEY WORKED OUT A QUEUE TO HAVE STACKS OF BOXES/FURNISHINGS WAITING TO SEND DOWN. THEY DO USE A LOT OF TAPE AND QUILTS FOR WRAPPING UP FURNITURE. HOWEVER ALL BUT ONE WINE GLASS (WHICH WE HAD PACKED IN A BOX) WAS BROKEN IN THE MOVE. THE MOVERS TOOK LESS TIME THAN WHAT WAS ORIGINALLY ESTIMATED. WILL USE AGAIN.

MOVERS WERE VERY POLITE AND COURTEOUS. THEY WORKED QUICKLY AND EFFICIENTLY. THEY CAREFULLY PACKED EVERYTHING SO THAT THERE WAS NO DAMAGE TO ANY OF OUR BELONGINGS. THEY ALSO MOVED OLD APPLIANCES OUT OF THE BASEMENT AT THE NEW HOUSE AT OUR REQUEST. THEIR PRICE ESTIMATE WAS ACCURATE. THERE WERE NO UNEXPECTED CHARGES. THIS IS AN EXTREMELY GOOD MOVING COMPANY. I WOULD NOT HESITATE TO RECOMMEND THEM AGAIN. MY ONLY COMPLAINT WAS THAT THEY ARRIVED AN HOUR EARLY IN THE MORNING AND WE WERE NOT QUITE READY FOR THEM.

I WAS TOLD NO ONE WAS IN THE OFFICE AND TO E-MAIL MY REQUEST OVER. I DID AND RECEIVED NO RESPONSE. I CALLED BACK AND WAS TOLD THAT THEY ONLY DID LARGE MOVES OF 6000 LBS OR MORE.