TARTER BROTHERS MECHANICAL INC

I have to change my review. I have had no one but Tarter Brothers come to my house for all repairs since I bought my house about 6 years ago. I was a loyal customer for 6 years. I recommended them to everyone who asked. Recently I had a leaky pipe in my basement. The first attempt at a fix was adding new pipe tape and tightening fittings. This did not fix the problem and pipe continued to leak. Then I called Tarter Brothers and scheduled a second appointment for Tuesday. I called that day at 3pm and asked for an update. They said they had me down for Wednesday. I reminded them of our conversation to schedule the appointment on Tuesday and there was a long pause. They apologized for their mistake but said it's too late in the day, no one can come until tomorrow. I asked if someone could come after hours since it was their mistake. They wanted to charge me the after hours fee!!! I said absolutely not, I'm not paying an extra fee because they messed up. So they finally had someone come out a few hours later. He put more pipe tape on, put pipe putty on, and wrapped a random piece of wire around the pipe and screwed the wire into the floor joist in the ceiling. I told him what he did was very similar to the first unsuccessful repair, and asked if he could replace a part of the pipe or something. He said he didn't have time and left. Big surprise, the pipe is STILL LEAKING. I'm not going to bother having these people out a third time. They obviously DO NOT KNOW WHAT THEY'RE DOING and DO NOT CARE ABOUT THEIR CUSTOMERS. DO. NOT. USE. TARTER. BROTHERS.

Replaced furnace on a Saturday because we had no heat! Quick and thorough. In spring we had air conditioner replaced and had the same great service. Haven't had a problem with either in a year that we have had them! They even gave us window air to borrow while we were waiting for our unit to come in.

My sister talked to Greg Tarter about a new Trane furnace. He came to her home and quoted her a price, so she purchased a Trane Furnace. The sales proposal she and Greg signed says Trane 90+. While my sister was at work Tarter Brothers installed an Ameristar furnace and not a Trane. Ameristar is a cheaper brand. After months of contention Tarter Brothers would not make it right.

Tarter Bros not only did the work, they left my house in perfect condition, not dirtying a thing. They worked on putting a vent from the top of my two story chimney down to the basement and did not get any soot in my house. The work was complete in a timely fashion and the price was what I would expect.