ROSEBROOK POOLS

I am beyond disappointed with my experience with Rosebrook. We are serious buyers, and have in fact signed a contract with another company. We talked to three different pool companies and were going to go with the best choice, not just bottom line, but also design, ability to service, etc. Rosebrook came out for the initial consultation, and we were told he would have a quote for us within two weeks. The guy who came out was very nice. But at two weeks, I sent an email to follow up and was told it would be another week because the designer had been busy "out in the field." I waited another week, sent a follow up email, and then received no response at all. Another week went by with nothing, so we made our decision and moved on. I called Rosebrook out of courtesy to let the owner, Jamie, know what happened just so he would understand they're losing business and why. I was very polite, as I felt it was his employee's fault and not his. However, his response was plainly, "okay." So I said I would have expected an apology that they dropped the ball and essentially wasted my time. He didn't care at all. I am so glad we didn't get any further with them, as they are clearly not a good company to deal with, and they have zero concern for customer service. I would never recommend them.

I really like the pool, but we should have gotten an end date for it. They had three quarters of my money after the first weekend. They came once a week, after that, just to keep us happy. In July they sent up a few contractors to do some work on the blue stone, but they did not send up a supervisor and they took two hour naps a day, and therefore they extended the longterm date of the finished pool. They still are not completed with all the work. They are charging me a lot of money for them to come to my house and do service to the pool. When they opened the pool this year they put in a wrong chemical, that my husband was allergic to, therefore I had to drain and refill it, because they left. Their customer service is not the best. They are so inconsiderate and rude that my husband will not allow them back on the property. Regarding my diving stone they would not come up to fix it, so we got another contractor for half the price. My repair job to them was not high priority, because they had other pools they wanted to put in. I had to get angry at them to get them to do some actual work. They are never rude to your face, but they never had respect for us as customers.