ReNu Home Remodelers Inc

We never got much past the original design consultation. The designer finally came to our house after cancelling the original appointment in October 2018. That meeting went ok, but weeks and weeks passed with no proposals. We asked more than once if we were going to see something, and kept getting the "just a few more days" answer. We then put the project on the back burner until after the holidays, and decided to give them another chance in 2019. We were again promised project design proposals by Monday February 4th. Here we are again, the latest promised date passed and still no proposals. We're moving on to another remodeling company that actually wants the business.

They were okay. We had a little, minor issue, but, in general, they were on time -- you know, the finishing time. The price was reasonable, I would say.

Very good experience throughout the entire project from the initial estimate through the installation. Excellent customer service, quality workmanship, and they worked around my schedule. Every person involved in the project was pleasant, helpful, and professional. The quality of the cabinet doors and the countertop is excellent.

Today is the final day of our Kitchen remodel project with ReNu and I couldn't have asked for a better experience! We needed the project done within a certain time frame, and they were the only ones that would guarantee they would be finished in max 5 weeks and they finished in exactly 5 weeks! Always quick to respond. We took comfort in knowing that they were fully dedicated to our project during that time period, instead of having multiple projects going on at once, I knew they were dedicated to our kitchen remodel. Very trustworthy. We had a hiccup on our end, our floor guy backed out and Erica was quick to help us find a replacement and it never delayed the project. Would highly recommend them!

Everything looks great. Installer (John G.) did an awesome job putting everything together. Renu offered the best color/door style selection of those we spoke with; both upper cabinets and refacing materials came from the same manufacturer; price wasn't the most expensive nor the least (well within what we expected it might cost), but the quality seems to be very very good (all wood materials, all refacing materials all 1/4" wood cut to size). Installer had an unavoidable conflict come up and had to start a day late (Tuesday) but still finished on Friday. Everyone I talked to/interacted with at Renu was friendly, responsive to questions and very helpful. We would be happy to use Renu again. Hopefully we won't have any issues with the cabinets!

I started with a 25 year old kitchen with a separate dining room. The kitchen was small, and cramped and we were in desperate need of an update. I met with Rick and explained what we were hoping to achieve. I fully expected him to say it wouldn't be possible or it would be cost prohibitive but to my surprise, he was positive about all aspects of our desired changes and even provided some valuable recommendations that I never considered. In all, we removed an interior wall, boarded up 2 windows and a door, installed a new sliding patio door, installed a new window, all new cabinets, flooring and lighting. Start to finish, the job took 4 weeks and 1 day which was right inline with their estimate. Erica at the office is absolutely FANTASTIC! She provided information in a timely manner and touched base with us on a regular basis to see how the project was going. Every call I made was returned quickly and any issues that came up were resolved quickly. The installers, Rick and Carl, were great guys and very knowledgeable. They were on time every morning, cleaned up at the end of each day and worked diligently to insure a smooth project progression. They never made any assumptions and consulted with me on anything they were unsure of and made recommendations for things as they came up. The kitchen is complete and my wife and couldn't be happier. She has the kitchen of her dreams and I didn't experience the level of stress I thought I would with such a complex job. All projects, large and small, will always have some small issues or things that need fixing and mine was no exception. Minor problems are expected but what defines a truly professional company is they rectify those problems. The is where Renu (and Erica) earned their 5-stars. No questions asked and no matter how small and insignificant the issue was, they fixed it without question and without hesitation! Renu will definitely be getting referrals from me and I would absolutely use them again for any future projects!!

They did an excellent job. It looks beautiful. I am really happy with how the work turned out. There was a lot of work that needed to be done and they did an excellent job.

I decided to go with Renu because they were always punctual and responsive through the bidding process and were equally responsive after they got the job. Every time I called someone answered the phone right away, a refreshing change from the usual recorded request to leave a message. Every change in the work was documented, so there were no surprises at the end of the job. Hank and Sean performed the work and were extremely professional and conscientious. The job took longer than I expected but they ran into some glitches that were not anticipated. The important thing was that they kept me informed about the progress at all times. The bathrooms look great; I am very pleased.

Over all it went well however we lost a full day to a plumber that was not on time and offered no apologies. The gentleman that installed the tile was on time everyday and did a great job.

- Quality and timeliness of work was great. - Communication was excellent. - Installers' Rick and Mike are friendly, nice guys. Over-all I am completely pleased, except for valence, which did not arrive on time; and will have to be installed in a week or so.

Thought it was going well and we did not overly put our nose into the ongoing construction. To our surprise, they used the flexible conduit for electric that was not up to code. As young first time homeowners, we were naive, and they had encouraged us not to get a permit. I would highly encourage that you make sure you get a permit and inspect everything they do. Surprised the ratings are so good. Looks like they made a big push in 2014 to get reviews up.

Very Pleased and we hired them for our bathroom.

The shower is perfect. Just what I wanted even though I couldn't explain what I wanted at first. Rob, the bathroom installer was considerate of my schedule, punctual, and guided me through the process. I had a vision, he directed the final project. The work was done cleanly, rubble was removed as it was created. Rob layed down floor tarps over my wood floor, rug, bathroom floor, and whirlpool bathtub. We do a lot of our own renovating on our own, and this time we knew we were over out head with this job, and Renew provided us with a very experienced bathroom remodeler in Rob. The office made sure to keep in touch with me and was always very polite. I guess praise is easy when the job turns out well, but there is more to a positive review including, quick contact, reasonable price, politeness, patience, and a willing to please are factors that don't show up when you just review the finished product. Renew has all the extras that made them a pleasure to work with. Thank You!

This was the second time we used them.

I have used them a couple of times. Both times was excellent.

The guy who came to do our estimate was VERY pushy. Gave us a quote, and told us he'd knock 10% off our cost if we signed right then and there. Then proceeded to go to his car for 5 min so my husband and I could 'talk & decide'. When we said we needed more time to decide, he became more pushy. Turned us off immediately. It was a big kitchen job, and lots of money, and it wasn't something we were willing to decide in 5 minutes. He was at our house for about 2.5-3 hours- WAAAY too long. Sat there with his laptop and made up drawings while we waited. While we liked seeing the drawings, it was a waste of time, and WAY over priced. But he kept telling us that he would 'give us a deal.' Also, he was very forward about the fact that it would be awesome for him (financially) if he got us to sign, because it was a lot of money job.

They did a nice job. It was too expensive.

It went well, though it took some time due to coordination between installing the new floor (another contractor) and getting the cabinets in and the custom cutting of the quartz counter top.

It went well. they are still always available if I call with questions.

It has been a long time but we were satisfied with their work. Experienced some delays due to city inspections (I think) but overall a good job from all of them.

Great job, fast. It was a number of yrs ago but I would use them again.

Finished early, neat, came on time. All was very good!

Interaction with the sales representative (at the beginning) and office staff was excellent, along with working with the vendors of the granite for the countertops. The issues were with the contractors doing the work. They never acted professionally, never put up a dust barrier to keep the rest of the house clean, and were constantly arguing with each other on how to do the different tasks. When I questioned as to why new concrete boards weren't used to support the ceramic tiles on the new flooring, they told me it wasn't necessary even though everyone I talked to said it was standard material to use. They broke couple things in the process of working and left me to discover it after the job was done and they were gone. They didn't haul any of the old materials away and left me with having to dispose of it. When I contacted the office about my complaints during the project, I was told they would speak with the contractors so they could talk to me and get things straightened out and to my liking. This never happened. When I talked with the sales representative afterwards, he acted like I had done something wrong in not contacting him directly to handle the contractors. Though the final results look great. I cannot recommend the company to anyone with the way the contractors conducted themselves, because I will never use them again.

It did not go as promised. I was very happy with the workman but the job that they quoted me as only taking two days took a full week. They didnt quote me the replacement pieces like faucet, garbage disposal, etc. I had a leak recently and when I reached out to them, they couldn't schedule anyone to fix the leak promptly. I couldn't in good faith recommend the company to any family or friends.

We were very pleased with the project from start to finish. Rick was very thorough and accommodating in the initial visit for an estimate. He had many samples of cabinets with him from their provider as well as some representative samples of granite choices available from their local supplier. He spent 2 to 3 hours with us answering all our questions and thoroughly explaining all the details in completing this project. This was our last estimate. We had 3 other previous estimates from top rated companies on Angies list that we were considering. Based on this last visit with Renu and a reference from a close neighbor who had similar work done by them we decided to contract with them. The fact that Rick was so thorough and patient and had so many sample choices with him that the other companies didn't provide, made it so much easier for us to choose what we really liked without the hassle of running around to their showrooms or other locations to decide what we wanted. We did make a trip to the local granite supplier to make the final choice but it was so close to the sample Rick provided that it made it real easy to choose from. We also chose the backsplash tile from a nearby supplier. The project was started on time. John was great in performing the remodeling project by himself with the exception of the painting which was handled by Dave, who also did excellent work. The quality of their work was excellent and we were extremely pleased with the results. The entire project took only two weeks as the only day John wasn't here was the day the granite installers were here to complete that job. Also, whenever we had a question prior to and during the project we were able to get immediate answers by calling Erica at their office. She was so friendly and cooperative in providing any information we requested. I would definitely recommend Re-Nu Home Remodelers to anyone looking for remodelers. We will use them again as needed.