ARROW PLUMBING

I called Arrow Plumbing first thing in the morning when they opened because the piping under my sink had completely disintegrated the night before. The receptionist was very professional and kind. She gave me an estimate of how long it might be before she could know when someone could squeeze me into their schedule. She called me back within an hour or so and said a plumber was on the way. Mark arrived and was professional, courteous, and neat. He replaced all of the piping under the kitchen sink for $110 (with my $20 off coupon for Angie's List members). The whole repair took about half an hour. I would definitely recommend Arrow Plumbing.

John provided a quote for replacing all master bath fixtures with more modern ones. Quote was reasonable and fixtures chosen were high end Moen. Installation date was set and even with a big snow the night before John, Dave and crew were right on time. They were very professional and courteous. They wasted no time getting started, and finished on time for the shower enclosure company to get started. I'm very happy with the results of their work and it gives the bathroom a whole new look. I will use Arrow Plumbing again and I give them my highest recommendation.

Marge who took my initial call was very polite and accommodating all along the way. She kept me informed of the status of my request and made sure everything went OK. The young man who came for the service call was professional, courteous and knowledgeable the entire time. I felt very comfortable that he knew exactly what to do. He was cautious and "neat" in his work and did an excellent job of explaining everything and cleaning up at the end. I would not hesitate to have them come to my house for other work. It was a pleasure to have a company genuinely care and be treated like a respected customer rather than a quick service call to get the job done, get their money and run to the necst customer. It felt like they really cared and focused on customer service and satisfaction.

The woman who took my call and scheduled the plumber was pleasant, professional, attentive and responsive across the few hours it took to align their schedule with mine. The young man who routed our main sewer drain and master bath was very pleasant, took extra care with details and was conscientious about my time / budget. Highly recommend!

He very quickly diagnosed the problem and made the necessary repair. As a bonus he flushed the adjoining water lines in case the failed valve had left any deteriorated rubber in the line. He worked very quickly and was completely professional. I'd use them again.

Jason from Arrow Plumbing came out to do the work. He was courteous, professional, and very efficient. The work was completed quickly and cleanup immaculate. I would certainly recommend Arrow Plumbing for any plumbing needs.

Called for service. Appointment set for next day. Plumber showed up on time, assessed the problem and completed the job in two hours. Plumber was professional and courteous.

Pretty gutsy plumber - he came out to replace a broken exterior faucet which was flooding into the crawl space - while his wife was nearly ready to go into labor with their first child! He did a great job cutting out and replacing thecracked faucet. He also took extra time to change the angle of the piping to allow for proper drainage. The crawl space is dry and the lawn looks great now that the water gets outside. I would recommend.

The dispatcher called to see if they could even come early since they finished up their prior job early. When Jason arrived I can see why he finished the previous job early. He's very efficient and quick. He changed out 3 shower heads in the time I probably wouldn't have been able to do one. Likewise, he installed a kitchen faucet in a shorter amount of time than I'd expected given the complexity of the unit. He was not just quick, but extremely professional and did a quality job3

I like Arrow Plumbing. I have had good luck with them. I don't really use anybody else. They have always been reliable. They are general well thought of in the area. The overall experience is excellent. The price is good. They are punctual, responsive, and professional. I would use this provider again.

They are very professional. They are able to diagnose problems very quickly even when I am unsure on the issue. They have taken care of my problems every single time. They have replaced water heaters, fixed leaks and changed out sub pumps. I could find somebody that was a little cheaper, but I do not think I would get the same service.

For some reason (either faulty installation or bad switch) the switch after being replaced occasionally would not shut off. Called Arrow and they were prompt in fixing it. The contractor did submit me an additional bill to come out and replace, but on calling the office, I was told that since it failed in a week, there would be no charge for the additional call. Overall the situation was resolved to my satisfaction.

The experience was very good. They showed up when they said they would. They were easy to get hold of and schedule. They quoted the job prior to working and it all worked out to meet that. I've used them a number of times and it has always worked out well.

The people at the office were always cheerful and helpful, the estimator was professional and knowledgeable. and the actual workers were without fail cheerful, pleasant and immaculate in there work. They left our basement clean ,the work was beautiful, and no matter how gross the things they dealt with I never heard an angry word. As a result the job was done ably and in a timely fashion. I absolutely recommend Arrow Plumbing without hesitation.

Gave me an estimate over the phone. Scheduled service within two days. Arrived on time. Did a fine job. Cleaned up thoroughly. Jason was friendly, professional and informative. Charge was same as estimate which was slightly lower than two other competitive bids but included an extended warranty.

Our bathroom in the basement has given us trouble previously. So when we saw some leaking, we wanted to have a professional make sure everything was fixed correctly. We originally assumed that the wax seal around the base of the toilet was the culprit. When they arrived, they inspected all common points where there might be a leak, and found out it was where the tank met the base of the toilet. He quickly and efficiently replaced the seal, added additional sealant to make sure there were no additional leaks, and answered all our questions through the process. The service was done with the utmost professionalism ("booties" over shoes, drop cloth around work area, etc.) and a friendly manner. We would highly recommend Arrow Plumbing for future work.

He gave me very good analysis. He really took the time to understand the project and gave cost effective recommendations.

Repairman spent 45 min. to replace a compression coupling and dip tube (without informing me about the dip tube or showing me the old one, not convinced this needed replacing - two year old water heater) on top of my water heater and then realized that the shutoff valve two inches above on same line was leaking (should have checked it first or just replaced it with the coupling) so he had to start over and replace the valve. Replaced a Moen kitchen faucet , with another similar Moen faucet that I had purchased (no sprayer). Charged for 2.5 hours of labor (just shy of $400) in total ( I felt that job should have taken closer to 1.5 hours in total) and $127 in parts for about 6" copper pipe, a flip valve and supply lines (he installed metal lines instead of using the flexible lines that were already there, again without asking me) under the sink. He even charged me for the 15 minutes it took him to write up the bill. That's $124/hour to fill out some paperwork for a quarter of an hour. Nice touch. Parts were overpriced compared to retail prices at Menards or Lowes About $150 to $200 more in total charges than I felt it should have cost. I was told by their office that they don't give "by the job" estimates. They charge strictly by hourly rates and materials. Now I understand why. Wouldn't recommend them and won't use them again.

Our tech, Jason, knew exactly what was wrong and what he needed to do to fix problem. He gave us some advise after we asked if there was any way to prevent blockages again.

Arrow plumbing was called to inspect our sewer injector pump that was making a loud rumbling noise anytime it started, even though it continued to work. After analysis, the plumbing technician (Jason) said that it needed to be replaced. Although we had not planned on replacing the ejector pump (the prior one was only 2.5 yrs old), we prefer timely maintenance rather than waiting for an item like this to break. We elected to have it replaced which was done promptly. Jason replaced the old ejector pump with a Zoeller ejector pump, as well as replaced the ball valve, check valve and the riser; he also replaced several PVC pipe segments. The work was executed cleanly, professionally, and promptly.

Making the appointment was very easy. The plumber arrived on time and had everything needed to complete the job. He was polite, helpful and clean. The job was done very well and I will definitely use them in the future

They arrived at 8 am sharp. He finished within an hour. He was clean and respectful. His office staff were incredibly nice. He explained the entire process to me.

I called to verify the company did sump pump replacements. It does. I received an estimate based on the cost of the sump, the hourly rate for the technician, and the approximate time to perform the work (about an hour). I was informed that additional parts would be extra. I made an appointment. The technician was prompt and capable and efficient. The work was done in an hour. Additional parts, primarily a new check valve ($28) and two couplings ($18), amounted to about $50.

No concerns. I would definitely use them again.

Great service! Done promptly and professionally, will definitely use again!